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Skin Care Tips

Beware of Free Trials for Anti-Aging Products – an Investigative Report

Get the Facts on Free Trials for Beauty Creams

free trial wrinkle creamsHave you been scammed by a free trial for an anti-aging cream? Keep reading! In this review about free trials, I’ll give you tips on how to cancel and hopefully get your money back!

Before I go any further – if you’re looking for a phone number to cancel a free trial, please check for the number on my latest blog post:

Skin Care Free Trials – Phone Numbers for Cancellations

Free Trials – How the Ads Lure you In

You’ve probably seen the alluring ads with captivating headlines such as “Dr. Oz Calls this a Miracle Cream,” or “Katie Couric’s Backstage Secret,” or “Shhhh Don’t Tell Covergirl.” The latest scam is the “as seen on Shark Tank” creams.

Stories of women who “accidentally” discovered a miracle breakthrough in anti-aging by using one cream at night, and another cream in the morning.

Honestly though, who doesn’t want to find a miracle cream to reverse the hands of time overnight?

Unfortunately, there is a very deceptive, dark side to these offers, one that most people miss and don’t discover until they notice the exorbitant and monthly recurring charges appear on their credit card statements, leaving them feeling scammed and frustrated.

In this article I will articulate how this new wave of “short-term” (12-14 day) free trials suck you in, how they function, and why I don’t like 99% of them.

My Interviews with CBS

I was interviewed by Cristin Severance with CBS 11 in Dallas, Texas about Beauty Cream Free Trials (watch it here).  Cristin is a Consumer Justice Investigator and has won 7 Emmy Awards!

I was also interview by Bettie Cross of with CBS Austin, TX (watch it here or click the video below).

Educating yourself on how these supposed free trials actually work is your best defense against being taken for what can sometimes add up to hundreds of dollars!free trial scams

The Combo Free Trial Offer

Back to the combination offer.

In the example I used above, the combination free trial offer was BioGeniste Wrinkle Reducer and Dermal Meds.

But I could literally cut and paste about 100 different wrinkle creams in their place because the ads are IDENTICAL, and they often rotate.

“Avonlea and Pristine,” “Nuvalift and Puravol,” Bellalabs and Dermaperfect,” “Absolute Rejuven and Absolute Derma,” “Splendyr Instant Wrinkle Reducer and Levela Anti-Aging Cream,” “Luminelle and Alleure.”

There are so many that I can’t possibly list them all but some of these may ring a bell.

They all follow the same story line, usually referencing a celebrity and also a normal lady with the likeness of “Brenda” who by accident, discovered that by using one cream in the morning and one cream at night, she obtained miraculous results. And before you know it, you’re ordering your free trials of both creams. Sound familiar?

Be weary of any offer that won’t let you proceed to checkout without agreeing to order a second or third eye cream or serum in order to get the cream you’re trying to order – huge red flag!

The Allure of Looking Younger Overnightbiogeniste wrinkle reducer and dermal meds

As women, we want to find a cure for our wrinkles to look young and vibrant again, and wouldn’t it be nice to find something that works overnight?  Or in two weeks?

Take for example, the picture of this woman on the right “Brenda,” who I’ve seen in numerous ads for various wrinkle creams lately, she’s a poster girl for these scams.

This particular ad is promoting a combination free trial of BioGeniste Wrinkle Reducer and Dermal Meds, and Brenda claims that she obtained these results by using these two products in combination.

I’m sorry to say, but there is no wrinkle cream, or combination of, that will give you this type of result, and this happens to be  a photo-shopped image purchased on a popular website called “shutterstock.”

Do Celebrities Really Endorse Wrinkle Creams?

sandra bullock wrinkle creamNo, they don’t! These scam companies claim celebrities such as Sandra Bullock, Ellen Degeneres, Katie Couric, Christie Brinkley – even Queen Kate – use these creams to obtain their ageless skin – and the “proof” seems nothing short of amazing in the before and after pics.

But I can assure you, none of these Hollywood stars promote any of these fly-by-night wrinkle creams scams, much less use these garbage creams.

There are also Youtube clips placed conveniently for credibility, but irrelevantly. For example, there is one video of Ellen Degeneres floating around to boost the claim that she’s promoting a specific eye cream, but if you watch the video you will realize that she’s merely doing a comedy stand up act where she jokes about what a klutz she is when she uses an eye cream (in a general sense).

What about Dr. Oz Wrinkle Creams?

Dr. Oz wrinkle cream
Oprah is NOT retiring to pursue her new skin care line with Dr. Oz – don’t believe the lies in these cream ads.

If a picture of Dr. Oz (or any other celebrity) is in a wrinkle cream ad, it must be true right?  WRONG, think again!

Dr. Oz is plagiarized more than anyone on the web!

These scam artists use his pictures, video clips, fake quotes, anything to make you believe that Dr. Oz is recommending them.

In this picture of Dr. Oz and Oprah, they state that Oprah is retiring to pursue her new skin care line with Dr. Oz. This is a flat out lie, please don’t believe them. 

Dr. Oz does not, I repeat DOES NOT have his own skin care line, cream or serum. These crooks can say anything they want, don’t believe their false advertisements!

I’m not trying to be mean about this, it’s not your fault that there are liars and crooks out there, I’m just trying to help open your eyes so you won’t fall for it.

I get countless emails every day from women saying “I ordered Dr. Oz’s serum and now he billed me $90, what a jerk for being involved in these scams.” Truth is he’s NOT responsible, because these are not his creams. These are crooks and liars using his name to sell their products!

Skin Care Free Trials – Phone Numbers for Cancellations

Shark Tank Ads, Angelina Jolie, Kelly Rippa – The List Goes On

Don’t fall for the latest “as seen on Shark Tank” creams. These ads are all over Facebook and they are bogus. Beware of ANY ADS for creams on Facebook and always scroll to the bottom to read the terms and conditions.

And Kelly Rippa is NOT quitting her show to “focus on her skin care line full time.” Nor is Angelina Jolie launching a new skin care line to help her recover from her divorce.

This is nothing short of deceptive and misleading advertising. Flat out lies. 

How Does a Free Trial Actually Work?

“Free trials” are NOT free. When you sign up for a free trial, you’re not only giving them all of your personal information, i.e. name, address, phone, email, but you are REQUIRED to enter your credit card information to accept the free trial (to pay for the shipping).

Oftentimes, the fine print is so far down the page that you won’t see it unless you scroll down, and most people don’t even notice it, and therein lies the problem – most don’t know what they’re signing up for!

These scams I’m warning you about are garbage and their phones don’t even work half the time, and there is a HUGE difference in quality. 

By accepting the free trial, you are agreeing to try the product for 12-14 days (this is what I refer to as a short-term free trial, which 99% of them are).

On the 14th day, you will be billed for the full price of the wrinkle cream that you received (usually about $90, and you can double that if it’s a combo offer), and subsequently billed 30 days later for another month’s supply.

In the example below for Puravol (copied and pasted from their website, had to scroll down to find it), the trial period is only 12 days, and on the 12th day you’ll be billed $99.15, and billed $99.15 every 30 days thereafter.

Free Trial offer Puravol

The problems with most free trials are as follows, some are shocking!

  • 12-14 days is hardly enough time to receive the product, much less try it for a long enough time period to decide whether you like it or not. In my experience, companies who offer a 30 day trial usually have good products, and there are very few of them.
  • Most people don’t realize that they will be billed on the 12th day for the full product amount (normally around $90), and each month thereafter (double for a combo offer)
  • most of these companies are IMPOSSIBLE to reach by phone to cancel, and sometimes publish non-existent phone numbers
  • many of these companies are fly-by-night, and you won’t be able to “return the unused product for a refund,” because……
  • many of these companies are based in countries without an extradition policy (i.e. Venezuela, Panama, Pakistan), meaning they run their scams and sucker people out of their money, and we, as consumers, have no recourse other than cancelling our credit cards with our banks altogether to get out of the recurring arrangement
  • many of these companies, once the negative publicity starts to surface, package up their products in new boxes and slap a new name on it, and run the scams all over again
  • most of these companies don’t fully disclose their ingredients list which is not a good sign, this usually means it’s nothing special or else they’d want to brag about it
  • beware of filling out surveys with “free gifts” involved, as these often lead to wrinkle cream scams (even on well known websites)
  • the billing company company name will NOT match the scam cream you buy online…another method to thwart you from contacting them or not noticing the charge.

What You Can Do To Fight Back – Please help me share this!disputing wrinkle cream charges

  • First of all, would you do me the favor of “liking” me on Facebook? If I’ve helped you in some way, you can leave me a review on Facebook and I would be grateful.
  •  More importantly, share this article on Facebook with your friends and family! Alert them to these scams!
  • You can share it by clicking the Facebook share icon on the left hand side of your screen or at the bottom of this article, or copy and paste the URL link and post to your Facebook page.

Tips for cancelling trials:

  1. First and Foremost, you need to call the Cream Manufacturer and request they cancel your ongoing subscription and demand a refund.
  2. Check for the number on my most recent blog post Skin Care Free Trials – Cancellation Phone Numbers. I’ve compiled this list over the last few years and have over 350 companies!
  3. If you don’t find the phone number on my list, call your bank to ask if they have a number (look for the s&h charge since it will be billed under a different company name than the actual cream you ordered).
  4. BE FIRM WHEN YOU CALL TO CANCEL – If they are not cooperative, threaten to report them to the Better Business Bureau (BBB), your states Attorney General’s office and the FTC (Federal Trade Commission).
  5. Don’t agree to their 30% or even 50% refund or a $35 restocking fee. BE FIRM.
  6.  Ask to speak to a supervisor – don’t take NO for an answer. To put it simply – put on your boxing gloves if you don’t usually wear them. 
  7. Continue to hold. Sometimes getting through takes half an hour or more! They put you in an endless loop of being on hold so that you’ll get frustrated and hang up.
  8. Ask for a cancellation confirmation by email. This way you’ll have something to show your bank if they continue to bill you.
  9. If none of this works, contact your bank to dispute the charges by filing a fraud dispute. Sometimes they will reverse all the charges and put a block on them.
  10. You’re better off using a credit card vs. a debit card for online purchases. Debit cards are basically “same as cash” whereas a credit card company will normally work with you to file a dispute. However, you can still dispute charges made on a debit card since they go through Visa and Mastercard!
  11. Be advised! Simply cancelling your credit card is not enough, you must cancel with the cream company OR file a dispute. If you simply cancel your card without either cancelling with the company or filing a fraud dispute – you may get a surprise collections letter in the mail months down the road.
Free Beauty Samples
Don’t fall for this ad either! It leads you right to a free trial scam!

Conclusion & Recommendation

These 14 day short-term free trials won’t be going anywhere anytime soon, so the best advice I can give you is to is to be very careful and just be smart, READ the terms and conditions. 

See My Favorite Moisturizers

Have you been scammed? Leave a product review below to help others!

It’s super helpful if you do leave a review, please list the name of the cream or product, and a phone number to cancel if you have it. Help me to help others just like yourself. And don’t forget to share this article. Thanks!

How Women Found This Review:

and dr oz wrinkle cream, and dr oz face cream, and dr oz skin care, and Dr Oz Free Trial Wrinkle Cream, and jivam skin care, and dr oz wrinkle cream free trial

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Hyyyyyydra Life Serum

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Sep 24, 2019 by 
Mrs. Ethel Abbott

I was scammed. It was a pop up while I was reading my email from a trusted business I buy from. Walgreens. I charged the shipping and handling. The company name was not on the packing slip. I paid the $ 4.95 on my Citi Mastercard and was completely unaware of what was to follow. The following statement I was billed $ 89.95 twice. Now I had a phone number on my statement to call. I was told then in no uncertain terms That I had to pay it getting no where. Then I called Citi Mastercard and lodged a dispute and they took both charges off that month. Then they provided Citi Mastercard with untruths which I couldn't fight. So both charges were charged back to me. I sent them the add that said free with only $4.95 s&h, the copy where I called and cancelled and copies of both packing slips. That's all I had for proof. The print is so fine on the bottles they sent I could not read it as I have ARMG and am 82 years old. I relly didn't need this serum but I was duked with the pop=up and thought for $4.95 I'd try it. There should be a law that requires more information so consumers are aware. Seniors don't think to research these phony adds. I thought it was the drugstore not this scam company.


MadePure Skin Cream

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Aug 06, 2019 by 
K. J. Anderson

After using the trial I received for the $4.95 shipping/handling, this product did not work for me, so I called the toll-free number provided to cancel the automatic shipment & further charges. I was told that in order to cancel the charge for this trial jar, I'd need to return it to them (at my expense, of course). It has taught me to READ THE FINE PRINT before accepting a "free" trial of anything!


Angeletta cream curse

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Jun 11, 2019 by 
Sherryl Hooks

My email to Angeletta:
I haven’t received any product, I have been charged S&H for a “trial” product and now charged full price which was not expected and checks X 2 bounced. I have conservatively spent $300.00 for some eye cream and skin cream I’ve never even seen yet. I have called customer service twice and was “disconnected “ from another call. I am a hard working person who actually just got home from being in the hospital for heart problems and on a limited income. I would like someone with a heart, to listen and refund my money before I suffer further financial consequences from your unauthorized actions.

Angeletta’s reply:
Unfortunately, the trial terms and conditions must be agreed to before placing an order, and those terms provide the customer a 17 day opportunity to evaluate the product from date of order before billing at full price occurs, therefore, we are unable to process your refund request. Cancelling within the trial period prevents any billing. A cancellation request was not received during trial, therefore the billing occurred. Per terms, automatic monthly shipment and billing also begins after the trial ends.

In a nutshell :
I received those products TODAY. How can I benefit from a trial period to evaluate a product when I didn’t receive the product until today. Your own words were ......

“terms provide the customer a 17 day opportunity to evaluate the product from date of order before billing at full price occurs”.

So you see it is obvious I qualify for my money to be refunded.
I will ask one more time....... Please refund my money


Aura or blissfully any aging product SCAM

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

May 17, 2019 by 
Anna Heldt

I hope everyone got my review and how to get 100% of your money back. Do not accept 25, 50, 75% and don't take their "in the terms and agreement you signed up for crap!" You worked hard for your money and they will give you 100% back. They will hang up on you or make sure to take all of your time up, hoping you will give up or hang up. DO NOT!!! You threaten them with your attorney, the BBC, ETC, ARTORNEY GENERAL OFFICE, YOU NAME IT, YOU DO IT!! IF I CAN DO IT, TRUST ME, YOU CAN AND WILL! Take money away from my daughter's mouth, I don't think so! If it takes all day, TRUST ME you can do it. Don't take anything less than 100% refund!


Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Apr 23, 2019 by 
James Caton Jr.

I am very pissed off that nothing was mentioned about being automatically charged on a continued basis once receiving the "trial" bottle!. The friend i ordered the produce for says she likes it, but it's not worth $87 on a continued basis. Tried calling the phone number on the enclosed packing slip on four occasions, but the phone rings and rings without anyone answering. Even if i have to get my current credit card number changed to stop the continued charges, I'll do that!.


An on going battle

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Apr 21, 2019 by 
Barbara

I got hooked on a free sample scam. Then 3 weeks later my credit card bill came in with a charge of $92.67 . Called CS at Visa, went thru my story, they transferred me to the dispute department. Followed their instructions and called the CS for Luxeclairer products. Got the name of the person I spoke to, got a cancellation number and called Visa back with the requested information. Two weeks later my next bill came in and there was another charge for $92.67. This time I was not too polite with CS rep I talk with. But she was very patient and reviewed my whole file and said they would cancel the charge. Now I wait for next month's bill to see what the out come is.


Diligence

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Apr 18, 2019 by 
Kimberley

I was a recent victim of Purely Vibrant scam. Same game as the rest, same “trial” period, same recurring monthly fees! When I saw that my underage daughter had been able to order what she thought was something for nothing from my phone had already cost me $400 (by the time I realized it!) I was livid!! I immediately called the company, canceled my order, then proceeded to call my bank and notify them of 2 still “pending” charges totaling almost $200. I was told that if the charges actually went through and deducted from my account, to call back and a dispute would be opened. Within 24 hours, the charges were taken from my account, contrary to what the representative with purely vibrant had guaranteed, so I proceeded with opening a dispute with my bank. I followed this with nonstop emails and phone calls to purely vibrant, sending them screenshots of their Better Business Bureau complaints and ratings, as well as multiple websites warning of their scams. I immediately began getting calls from them guaranteeing me that if I cancelled my bank dispute, my money would be refunded. Long story short, I was not able to recover the $200 for the trial products, but I was refunded $200 for the unwanted shipment, $10.00 shipping, and they gladly gave me their pathetic products ? Apparently these folks are fully aware of their scams, and the way to their wallet is to stand your ground with your aim to file disputes with your own bank, file complaints with the BBB as well as the Attorney Generals Office, if necessary. Within 1 week, my funds are back in my account, although I did have to cancel the card used to order. Small bump in my road for what could’ve been. HUGH price to pay for a lesson learned....for my teenager AND myself. I hope this helps someone get your own money back, and prevents others from making the mistake she did of thinking “free” actually meant Free.


Product Price Scam Angeletta Products

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Apr 17, 2019 by 
Florence Hoover-Johnson

Stay away from Angeletta Skin Products. They do not disclose that they will charge you more than $80 for each of their tiny "sample" containers of skin and eye creams. They are not honest in their dealings. Every celebrity associated with their sales practices gains a stain on their image to the public. Stay away from Angeletta Products. There are excellent products out there that work as good or better than these products.


I HAVE BEEN SCAMMED

Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Apr 14, 2019 by 
Nancy Hurlbut

I CANCELLED AFTER FIRST SHIPMENT. DID NOT REALIZE THIS WAS A ONGOING ORDER AFTER I RECEIVED THE SAMPLES. NO ONE ANSWERS THE PHONE NOW. I CANCELLED AFTER THE FIRST SHIPMENT BY PHONE AND STILL RECEI VING PRODUCT AND BEING CHARGED $141.96 AND 141.84 EVERY 3 WEEKS.


Beware of Free Trials for Anti-Aging Products – an Investigative Report
1 out of 5 stars

Apr 05, 2019 by 
Mary Ann

Brilliance ageless facial & eye serum cream....offer for free samples and trial, just pay shipping and I re read the offer 3 times and it did not say anything about a month subscription and account charges.Then our credit card was charged $98.90 yesterday and today. I called company and they cancelled my account but the supervisor was in a meeting. Ha-ha....so I called credit card company and told them that this offer was obviously a scam. I will try once more to contact supervisor and get these charges reversed and let them know they will have a report filed on this transaction and are be investigated. They cannot do this without card holders specified permission and they keep doing this illegally. The Credit card companies thankfully are out there fighting these actions for their consumers. Their phone #1-855-653-0700


1.6 5.0 505 505 I was scammed. It was a pop up while I was reading my email from a trusted business I buy from. Walgreens. I charged the shipping and handling. The company name was not on the pack Beware of Free Trials for Anti-Aging Products – an Investigative Report
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User Questions and Answers

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User Questions and Answers



Q: I was scammed with a cream how do you stop them from taking money out of you account? -Helen

A: Helen, first step is to find their phone number and call them to cancel your trial. Look on your bank statement next to the charge and see if there's a phone number. It's usually a different company name than the actual cream (part of the scam so you can't find contact info). You can also try searching the cream name on the BBB website, but lately most of them have been using different names so it's becoming harder to track them down. If you can't get a hold of them, go to your bank and dispute the charges and ask them to block any further charges. You should be able to find the company name who's charging you next to the charge which is usually around $89 - $91. If all else fails, you can ask your bank to cancel your credit card altogether and order a new one. If you can give me the name of the cream as it reads on the bottle, I may be able to help you find the number.

Rachel, WomensBlogTalk.com

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Q: got nailed on the scam...tried calling the numbers listed on the bank charges and neither number worked...I found a number on a piece of paper that came with the face and eye cream...I called and cancelled. This was Jan..Just looked at my checking account and see I was charged 93.00 again. My question is..When I made the cancellation would it have been for both...or do I need to locate a number for the second add on product? Here is the information on this new charge:Aim*beautyeye -Teri

A: Teri, good question. The answer is yes, 9 times out of 10 the add on product is a completely different company and the company name next to the charge is often a different name than the cream. You'll need to contact them and cancel your trial. Look for the charges on your credit card statement and if there is no phone number listed, look up the name of the eye cream (on the container) on the BBB website or try doing a google search. If you can find links to the same eye cream, you can "pretend" you're going to order it - put in a fake name, address, etc and hit next and you'll be able to click on their terms and conditions to find a contact number. You won't be required to put in a credit card number to do this... I do this all the time to research scams to get their phone #'s. A lot of times it'll take you to a completely different cream, in that case just X out.... Rachel-WomensBlogTalk.com

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Q: I ordered the Christie Brinkley eye serum sample this morning for $4.95 but need to cancel. I am getting surgery on where I was putting it. Can you please give me a phone number to contact to make sure this is done? Thanks -Joyce Richards

A: Hi Joyce, It's funny you asked about Christie Brinkley's skincare. I ordered four of her products two weeks ago to review them and I haven't received anything yet. No emails, nothing. I'm disappointed so far in their customer service. Here's their phone number: Customer Service: 1-800-548-1736

Rachel - WomensBlogTalk.com

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Q: Hi Rachel, I recently sent for the 30 day trial by Hydroxatone and the other product that comes with it is Bellaplex. When ordering the first product the credit card was accepted but when ordering the second product it would not accept the same credit card and had to use a different card. Do you have any feedback on these company's as I did order them as Dr Oz was I believed promoting them but now I'm not sure. -Del

A: Hi Del, I'm not sure why it wouldn't accept your card for both transactions, that's strange. I can tell you that Hydroxatone is an auto-rebill, auto-ship arrangement - I wrote a blog post on this product. You've accepted the trial, so on the 30th day they will charge you $89 for the Hydroxatone and around $91 for the Bellaplex, and send you more product every 30 days and continue to bill you. Dr. Oz is plagiarized on the internet - he does not recommend either one of these creams. This is why I don't like these products, I think they are scams because they run very misleading advertising campaigns. You may have an extremely difficult time canceling your free trials if you continue. I've heard horror stories of people being put on hold for hours, only to be hung up on. Be sure and read the terms and conditions in the fine print and make note of their phone numbers when you're ordering. Rachel-WomensBlogTalk.com

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Q: Is Pure Eternal anti-aging cream also a scam? -Dana Chang

A: Dana, I've had a ton of complaints about Pure Eternal being a scam. It has all the indicators of a short-term free trial scam. Misleading advertising, only 12 days to try it before you're billed (day 1 is the day you order), and no means of returning the product if you're unhappy. Poor customer service and probably sub-marginal ingredients since they don't provide the ingredients list. I would recommend against trying it. They are just not a reputable manufacturer of legit anti-aging treatments. Thanks for your question.

Rachel, WomensBlogTalk.com

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Q: I usually know better but just ordered trials for Skin Refresh and Eye Sensation. Any idea about these being scams? -Jami

A: Hi Jami, I consider them both a scam, 14 day free trials and you probably didn't even realize that you'll be billed about $90 each product on the 14th day (day 1 is the day you order) and you agreed for them to send you more every 30 days. Here are the numbers to call and cancel:

Skin Refresh (888)874-6624, [email protected]

Skin Refresh Pro (888)608-5426, [email protected] (I'm giving you both because seems there are two versions)

Eye Sensation (888)890-7382, [email protected]

I copied the terms and conditions below for Eye Sensation, it's the exact same for Skin Refresh, just different phone number. You'll need to call both places and cancel any ongoing shipment, tell them you don't want the free trial even if you haven't gotten it yet. Tell them to email you a cancellation confirmation. You may have to send back the product once you receive. They will try to give you discounts and talk you into keeping it, don't fall for it and don't take no for an answer. Good luck, Rachel

Auto-Ship Policy - Trial Policy:



You must pay a shipping and processing fee of $5.97 for us to send you a full 30 day supply of Eye Sensation Advanced Anti-Aging Formula. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Eye Sensation Advanced Anti-Aging Formula is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1 (888) 890-7382 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $5.97 for your initial order, and every thirty days thereafter the original order date we will send you a new 30-day supply of our product, and automatically bill you the low price of $92.97 + shipping of $5.97. To cancel automatic delivery and billing, call us at 1 (888) 890-7382 or email us during normal business hours: Mon - Fri 8am - 4pm PST. Please read our terms and conditions for more details.

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Q: Is revivederma and lyt derma a scam -tracie

A: Tracie, yes...I took a quick look and found free trial offers for these, short term (12 days). They'll bill you $96 on the 12th day and it'll be impossible to cancel or get a refund. Steer clear.

Rachel~WomensBlogTalk.com

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Q: I just tried to order Purella skin cream free trial and after putting in my cc # and info for a free trial it said my cc was not accepted. After reading all this on your blog I am glad, but how do I know they didn't just steal my cc info. Has this ever happened before that you are aware of. -Susan

A: Susan, you're a smart lady. Thank goodness it was not accepted. I would still keep a close eye on your credit card statement. They do capture these and may try to run it through again, you never know. I've heard stories. If I were you I would still call them and make sure they know you wish to cancel your order and make sure it hasn't gone through, just tell them you changed your mind. Is this a prepaid cc or anything different about it? Sometimes they don't accept those. Rachel~WomensBlogTalk.com

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Q: How to find correct phone number to call to cancel "free trial"---i.e. product name CREME DE LA MIRACLE age killing..... and LUMIERE anti-aging night cream? Thank-you -Donna

A: Donna, the number for Creme La Miracle (Snake Venom Peptide Cream) is (877)278-2984 or (888)345-7556 - that's the number on the jar. I don't have a number for Lumiere, I have a number for Lumar but it may be a different company (and probably is). That number is (855)706-9595. Good luck! Rachel

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Q: I ordered the free trial of Alluris anti-aging cream. I lost the invoice and have been looking for the phone number to cancel. Does anyone have the number? In the meantime, I have cancelled my card and got a new one. Is this product a scam? -Traci

A: Traci, yes Aluris is a scam - a big one! They've already changed ALL the links so the offer is not valid anymore and I could not find a phone number using all my usual methods. So they've changed the name, and now all the Aluris links are flipped to different cream scams. Sorry, it's a good thing you cancelled your card because in these cases when there is no way to reach these creeps, that's all you can do. Any and ALL of the 12 or 14 day free trial creams are all scams in my book. Rachel~WomensBlogTalk.com

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Q: How about Novacare? Is it also a scam? -Stephanie

A: Stephanie, it is. It's a 12 day trial and they'll bill you roughly $90-$100 on the 12th day. Day 1 is the day you order. I don't recommend any of these short term trials, it's not long enough to try it to see if you like it. What is your skin type or the problem you're trying to address? I can recommend something for you if you'd like. Thanks for your question.  Rachel~WomensBlogTalk.com

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Q: No questions, just a great big "thank you"! So glad I found this site! Keep up the good work. -Christina

A: Christina, thanks! :) You made my day. Rachel

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Q: This is not SCAM. if you click the terms and conditions before you placed the order you will see where's the terms. don't try to check the box without clicking the word "TERMS AND CONDITIONS". too many idiots. -Bullshit

A: Hi Bullshit, thanks for your question. Oh wait, it wasn't a question, it was a comment. You didn't leave your "comment" in the comment section, lol. Too many idiots? These ads generally don't have a terms and conditions box that is clear, and next to where you're entering your CC info. You have to scroll allllll the way down the page to find it, and sometimes when you click on them, guess what they're BLANK. So don't call these poor people who fell for these scams idiots. You have no idea what you're talking about. Rachel~WomensBlogTalk.com

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Q: I have only just made an order I've since cancelled with my credit card company but cannot find a phone number or e-mail address to cancel the order. The credit card company are now going to watch for any activity on the card with this company. The product is DermaC any ideas how to contact them please. -Tracey

A: Hi Tracey, the phone number for DermaC in the UK is 44 203 129 0772, and email is [email protected] I've had a ton of complaints about this one. Good luck! Rachel~WomensBlogTalk

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Q: I was scammed by the company "Beauty Wrinkle Reducer", after ordering a "free" trial. I called the number (877) 604 2293 and canceled any future orders. However, they told me that the shipment that was initially sent in January (of eye serum and face cream) was a "full months" shipment. In February, I received a $89.95 charge and a $99.95 charge for the "trials" that arrived in January. They then charged me again in March ($89.95 & $99.95). When I called to cancel and request a refund, they said they could not refund me but would discount the March shipment 50%, however, I would not be able to send back the product because it already shipped. I told them I was going to dispute it with my credit card company and they told me it would go into litigation. She pressured me enough that I agreed to receiving the shipment at 50% off. Do you think I could still dispute it with my credit card company? -Sarah

A: Yes, file a fraud dispute with your credit card company, even if it's a debit card...

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Q: When will u have a free trial again i was gonna do this one for march 27 but had scgool and test and didnt get back in time. Im very ineterested and would be ever so grateful for you to get back with me. -Candace

A: Candace, what trial product are you asking about exactly? What's the name? In this article you posted your question on, I'm warning you against accepting the free trials for these short term wrinkle cream scams. There are only a couple trial products that I recommend and those are 30 days (not 12). One is Lifecell and the other is Cindy Crawford's Meaningful Beauty. Nothing is free. These are free to try for 30 days...if you decide you don't like them, you would need to call and cancel before the 30 day trial period is up, or you'll be billed to keep the products. It's a great way to try a product if you understand fully how it works so there are no surprises. These two products should NOT be confused with the scams I'm writing about in this article.  Rachel ~WomensBlogTalk.com

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Q: My wife ordered a jar of Hydrolux, in the familiar "free trial" offer protocol. I looked at the entire web page and ordering process and found absolutely no reference to any obligation to pay for the "free" trial. This doesn't mean it won't happen, but I could find no hidden fee or future obligation. Do you know anything of this company? It is just the same as all others, or is it more legitimate? Thank you -Kevin Gittens

A: Kevin, thanks for your message. Unfortunately Hydrolux is one of those wrinkle cream scams that I don't like. It's a 14 day trial so you'll be charged roughly $85-$95 on the 14th day (day 1 is the day you order). I found plenty of sites still offering the free trial, but when I click on the terms and conditions - they all give me a fatal error and don't show. They don't make it obvious. On the order page where you accept the s&h fee, you would have had to scroll all the way down to the very bottom and click on the terms to read them. And the verbage they use covers their asses. Once you put in your credit card info, you are accepting the free trial, and agreeing to their terms and conditions. I can't even click on the contact me to get their phone number, I get that same fatal error and I don't have this number on my wrinkle cream spreadsheet (I have about 150 others with identical business models).  I also can't find their business listed on the BBB website, which means they're operating under a different name. Take a look at your credit card statement and see if there's another name next to the charge, you could try looking it up that way. If you can't find anything (which is likely), I recommend visiting your bank and explaining this is a scam and there is no published number anywhere. They may or may not block future charges without a cancellation email (which you can't get if you can't contact them). If they are not helpful if you get to that point, I would cancel your credit card and get a new one. Good luck and let me know if you do find a number so I can add it to my list and possibly help others if they're in your same situation. Rachel~WomensBlogTalk.com

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Q: I fell for one of these scams and have been sending them back unopened. They have tracking numbers from the post office saying they have all been delivered and received. However, they have continued to charge my account $98.71 for Erase Repair and $88.49 for the renewing serum each month under the name of Beauty & Truth with a return address of: 416 Bussen Underground Rd, St Louis, MO 63129. There were 3 different phone numbers online and I called: 518-203-1015. They are refusing to refund me on the unopened tracked ones I've sent back! I do not see their name on the BBB website and something needs to be done! This is a crime. Please advise. Thank you! -Donna

A: Donna, you would have needed to also call and cancel your trial, just sending it back does not alert them that you wish to get out of their arrangement believe it or not. You probably didn't get it back to them in time. The trial is only 12 or 14 days. I have 866-710-5109 for Beauty & Truth. ~ Rachel

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Q: how do & who do I contact to get my money back for the $99.15 charged me when I did not order the Nova Skin Toning Cream product? -bob

A: Bob, try this number for Novaderm (888)603-2010 or (877) 590-1801 (this 2nd number is the one I have for Nova Eye, but you can try both. Good luck.  Rachel~WomensBlogTalk.com

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Q: Can you give me the number to RevyveSkin so I can cancel trial, they never said it was ongoing charges, please help... -Jessica Beth

A: Jessica, it's on my Skin Care Free Trials Phone Number List.

The number I have for RevyveSkin is:






844-revyve1

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Q: Was brilliant beauty one of scams, haven't received credit card bill yet -Mary

A: yes, free trial, same as all the rest. Rachel

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Q: I came across your article and am glad to see that I've pretty much done what you recommended. I kept records and am sending my reply to Beauty in Blooms accusations to our credit card bank. When I called to return second shipment, they told me that they have a no-return policy so I could not send it back. The email documents of billing and return policy they sent to the bank were "examples" and they were never received. There was nothing in the packages either. They claim that because I did not return the product, this is considered "online shoplifting." What should I do to protect myself against this veiled threat? I am asking for copies of the phone conversations as I have the dates and times of those and for them to present the site the Vlamorous was ordered from. Also, is there anything else I should be doing to protect myself? One last thing, I wondered if there is a class action lawsuit that I should add my name to. -Tina

A: Tina, will your bank not file a fraud dispute for you? Some banks and credit cards will reverse the money and block further charges. You should find a better bank, because that's better protection. Some banks are in cahoots with these cream companies - they all want to make a buck. I don't know of a class action suit, I'm sorry. Contact your state's attorney general's office to file a formal complaint as well, and you can do the same online with the BBB. Good luck ~Rachel

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Q: Hi I have just received anti aging cream called Invigorite. I thought I was getting a sample only and what I have received is not a sample. I have read your blog and I tried contacting the company to cancel I don't want to have money taken out off my account waited on the phone for so long with no one answer the phone just a message to leave my contact details what should I do thank you Robyn -Robyn Cleary

A: Hi Robyn, I only seem to have a UK number for Invigorite (+4620888535) but I do have an email you can try: [email protected]

If this doesn't work, call your bank and see if they have a phone number on their end. They probably billed you under a different company name so you'll have to match up the charges. Good luck! Rachel

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Q: 1st thing call your bank as soon as you notice a charge so you can dispute the charge ---- 2nd Have the bank close down the card and issue you a new card so any future charge attempts can't be place. ****make sure you receiving a new card number. *** This is a very important step to prevent future charges from coming. -Robert

A: Robert, thanks for your comment. This can work sometimes, but sometimes the banks will actually allow the vendor to charge the new card since you agreed to their terms and conditions. That should be illegal but I've seen it happen. Also, it's important to still cancel with the cream company, or you may get a surprise collections letter six months from now. It's CRAZY that they get away with this, but sometimes they do. Best to cancel the card AND make sure to get through to these crooks to cancel any future subscriptions, and get them to send you a confirmation email. Good luck, and thanks again. Rachel

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Q: Where can i buy the 2 main ingredients in a store. Not a star products which they make their own line of skin products and jack up the prices because they had someone else to make it and then put their name on it and thats how the prices go through the roof. Proprietary Bisophere, Sytenol A, Vitamin C serums, Hyaluronic acid in it's purist form, Qusome, Chronogen,Neoderml ,I want to mix my own creams. -Adele

A: Adele, I'm sorry but I don't know. I've never ventured into making my own creams. I wouldn't trust myself to get the proportions right. Vitamin C can be drying and go bad quickly if it's not stabilized. Good luck though! Rachel

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Q: Thank you very much for your blog. Are there any legitimate trial offers? -R

A: Hi R, thanks for your question. There are only a couple 30 day trial (not 14 like all these scams) that I used to recommend. However, since this "free trial" scam issue has gotten so bad, it's really tarnished the reputation for all free trials. The companies which offer 30 days are a lot more reasonable with their time frames. And if you KNOW exactly how it works, it can be a good way to try a cream. However, most people see "free trial" and think its free. NONE OF THEM ARE FREE. Even the 30 day trials are only "free" while you're trying it for 30 days, and then they WILL BILL you on exactly the 30th day. So, mark your calendar and I wouldn't even wait until day 29, I would give it 3 weeks and if you're not happy then call and cancel. I don't even have it published on my blog anymore, but if you really want to try something for 30 days, Kollagen Intensiv offers a 30 day trial and you can read about it here. Please be aware though, it's not free. There are no true "free trials" unless you go to the Macy's counter and ask for a tiny sized sample. I much prefer buying creams outright which come with a money back guarantee. You can buy Kollagen Intensiv outright, and you can visit the Skinception Anti-aging store here if you'd rather take a look at it to just buy outright. Thanks for your question, and it sucks that these scam artists have pretty much ruined any legitimate trial offers. Just always read the terms and conditions, take down the phone numbers and contact info when you order anything, before you hit that submit button. Kollagen Intensiv/Skinception is a good solid company that stands behind their money back guarantee, and if you do decide on the trial, it's easy to cancel. You won't get someone on the phone that's in South America or in someone's garage like which is how all these celebrity 14 day free trials work.  Thanks! Rachel

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Q: I fell for dr.oz & ordered the free offer about 1 hour ago on my debit card. What should I do? -Linda

A: Linda, what's the product name? I probably have the number, I have a list of about 175 wrinkle cream scam companies and about half use Dr. Oz's name. You should call right away and cancel. Rachel~WomensBlogTalk.com

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Q: Just wanted to thank you I accidentally pressed no it wasn't helpful YES IT WAS I like millions of others wish I had know about you years ago Thank you for all ur hard work I very much appreciate it Thanks again Kim -Kim

A: Thanks Kim! :)

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Q: I just purchased a trial anti aging combo called Amore Skin & Amore Eye. Are these scams as well? If so, how do I cancel the trial order? -paula

A: Paula, yes...unfortunately Amore is one of the short-term free trial scams that I warn about.  Amore Skin and Amore Eye are only "free" during the trial period of either 12 or 14 days. On the 14th day, they will bill you for both for about $90 each. Day 1 is the day you ordered and accepted the free trial. Amore's phone number is (888)981-5686. I would call asap and cancel your subscription. You can also try calling your credit card company to see if they will open a fraud dispute. Sometimes they will refund you all of your money (if they've already billed you) and block any further charges. If you used a debit card, that's pretty much same as using cash so you probably wouldn't be able to do this. Good luck! Rachel

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Q: No question, but I am a lawyer. This is not legal advice because I didn't do any research and laws vary by state. I cannot guarantee the soundness of what I'm about to say and I cannot guarantee it will work. I do, however, have a suggestion. If these companies or your bank give you a hard time about refunding your money based on the fine print where you purportedly agreed to the charges, explain to them that you completely dispute that the fine print was present when you ordered AND, even if if WAS there, it was, at best, an agreement to be charged for a product endorsed by X celebrity (Dr. Oz, Oprah, Ellen, etc.). Because the product for which you were billed is NOT actually endorsed by that celebrity, you should argue that the endorsement was an essential term of the agreement and, since you have NOT yet ACTUALLY received a product endorsed by X celebrity, your performance of the purported contract (paying an exhorbitant amount of money) has not yet come due. Most states construe contracts against the drafter (the crap company), so it's worth a shot. After all, you can explain, it's clearly an essential term. You wouldn't have agreed to $90 for a product that WASN'T endorsed by the particular celebrity in the ad you fell for. -SigBab

A: Thank you for this advice! You're certainly spot on. ~Rachel

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Q: Is Kelly Rippas Rejuvenem Anti Aging Moisturizer a spam also. -Patsy

A: Patsy, this is a scam. Kelly Rippas does not have a skin care line or endorse Rejuvenam Anti aging Cream. 99% of these ads showing celebrities as using them are a total scam. Rachel

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Q: How do we bring these deceptive advertisements to the public? If the tv shows are going to semi endorse these products, then they should be held accountable for the deceptive practices. On the Revive Youth cream, you cannot back out of the free trial issue. I'm going to cancel my credit card for sure, but the public needs some 60 minutes notification for sure. -Michele Tereletsky

A: Michele, I'm not sure if you're actually seeing these on TV (I never have) or if you're referring to their fake ads on the internet where they "say" these products are being backed by Dr. Oz, Kelly Rippa etc. which is complete B.S. Try and cancel with Revive Youth cream even if you cancel your credit card to thwart future charges. Believe it or not they can take you to collections and you'll get a letter in the mail months down the road since technically you agreed to their (hidden) terms and conditions. The phone number for Revive Youth can be found on my Skin Care Free Trials - Cancellation Numbers list.

As far as bringing these crooks to light, the best thing we can do is share the information. Post this article to your Facebook page and help spread the word. There is nothing being done about it aside from a quick news report here and there on being careful with free trials. This is why I write about it. So many people are being scammed it's ridiculous! Thanks for your comment and good luck! ~Rachel

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Q: "Ordering when drowsy": not a good plan. Can you help me with numbers for BELLE EPOQUE youth activating eye cream, LUMINIS Advanced Skin Care Anti-aging facial treatment, and RADIANT ESSENCE PLUS Night rejuvenating serum? Many thanks. -Pat

A: Pat, I'm sorry but I can't find these numbers anywhere. I only found one website with Belle Epoque and Luminis together but there were no links to the offer. They're probably pulled it by now and shut down. I would contact your bank or credit card company and file a fraud dispute. They may or may not have a number on the back end, if it's even good. I wouldn't waste any time, they'll keep sending it to you and billing you every 30 days. I can't find Radiant Essence plus either. If you do ever get your hands on these numbers, please share with me if you don't mind. I have a black list of over 250 scam creams and I've added these to my list. Thanks and good luck! Sorry this happened to you. Sleepy ordering can be dangerous ;) Rachel

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Q: How do I find the company name and phone No. for New Brilliance face cream and eye serum? I was dumb founded when I saw the new billing on my Cr. card of $84.95 and $89.95 (automatically). I did receive the cream and eye serum; I like them but not $175 worth. As you suggested, if I can't find a phone No. to cancel I'll have to cancel my credit card. Help!! -Beverly

A: Beverly, the number for New Brilliance is: (888)964-1345, and email is: [email protected] Good luck! Rachel~WomensBlogTalk.com

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Q: I was also scammed by a company. It is the Finesse & HR cream. Could you help me find a phone number for them? I was charged $90.53 for their scam. I will be reporting them as well. Thank you for your information and help. -Denise

A: Denise, I have the number for Finesse Face Serum (855)480-5051. I don't have HR if that's a different cream. Good luck. Rachel

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Q: Do you have a phone number for nouvalift instant wrinkle remover? -Joyce

A: Joyce, Nouvalift's phone number is: (844) 301-7350, and email: [email protected]

Good luck!

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Q: I have a "free trial" of both juvacell eye treatment and creme la miracle, how do i find a phone number to cancel?? I had no idea and want the charges stopped! Thanks -Deborah

A: Deborah, the number for Creme La Miracle is (877) 278-2984, and someone gave me this number as well (off the jar) (888) 345-7556. I'm sorry I don't have the number for Juvacell. Rachel

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Q: I was intrigued by an offer on the Internet to receive up to 4 different anti aging creams/serums for s/h CB of $4.95 for each product on trial offers at no cost. Later after receiving them I discover I need to send unused portions of products back within 14 days if I cancel. Otherwise I will be billed app. $90 to $130.00 for each product every 60 days. I have cancelled my debit card so they will not be able to charge my account, but can they send me a billing, and will it affect my credit rating if I ignore it? I used my debit card. I am leery of sending the creams back because this happened once before, and I sent the unused bottle back within the deadline, and they didn't refund my app. $80.00, which they assured me they would do within 10 business days. This was a different company I was dealing with. I finally have learned a lesson, and will never do this again. I would rather dry up like a prune than go through this again!! -Janice

A: Janice, you've asked a really good question. The answer is YES, if you don't cancel with EACH of these cream companies, they can and will take you to collections. What you should do is try to contact each one (it may be four completely different companies) to cancel your ongoing subscription, even at this point even though you've cancelled your card. They have a legal right (believe it or not) to send you to collections because you did accept their free trial offer and their terms and conditions. Those terms and conditions are usually very hard to find, you'd have to scroll down to the very bottom of the screen on the offer page to actually read them. So, if I were you I'd cancel, and if you can't reach them, report this to your bank and try to file a fraud dispute. If you have a fraud dispute open with your bank, then you can give this information to the collections agencies if and when they send you a letter. I hope it doesn't get to this point, but I've had countless emails from women who simply cancelled their debit or credit cards only to receive a collections letter in the mail. If however, the creams you ordered were overseas (based in South America or Pakistan) they probably won't go to these lengths but you never know. Talk to your bank and explain what's happened and see if they have any additional advice. Good luck! Rachel

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Q: I just check my bank status and see that i'm being charge again so, i call the company to cancel the order which, i'd got their phone numbers from my first order on the product label, i've not got the second yet so, i want to know do they suppose to send me an email confirming that i have canceled my order? When i call the representative told me that i should get my refund by no later then 7 days after my cancellation. -liew

A: Liew, thanks for your email. All of these companies have different methods, some email, some don't.  Some say they'll email and they never do. They are scams so you can't rely on them for anything. If you don't see a refund within the 7 days I would call back, or visit your bank and have them block any further charges. Usually they will want proof (an email) that you've cancelled your trial. Sometimes you have to go so far as to cancel that credit card and get a new one to prevent charges. Hopefully it doesn't come to that. I can recommend something for you if you're looking for a quality anti-aging product. What is your skin type and problem trying to treat? Rachel~WomensBlogTalk.com

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Q: I just got scammed by Christie Brinkley offer ! They charged me full price for a.m. cream and p.m. cream , and all I ordered was the trial sample ! They say they are refunding my money ( almost $150 ) but I don't believe them ! What can I do ? -Patricia

A: Patricia, this is what I don't like about the way they are marketing Christie Brinkley's skin care. You can go to her website (authenticskicare (dot) com) and either sign up for a 30 day trial, or buy it outright. However, there are companies running free trials of her products that are only 14 days long and they're marketing it as "free" so it's definitely catching a lot of people off guard. Try calling Christie Brinkley Authentic Skincare at (800)548-1736 or their email is: [email protected] Explain that the crooks that are offering her skin care as a short term free trial grossly mislead you and ask for a full refund. If they do not comply, then file a dispute with your credit card company. Let me know if they accommodate your request. I found that her creams smelled like Raid bug spray, I didn't like them at all. Did you? Rachel~WomensBlogTalk.com

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Q: On your top 3 anti-aging creams, #1 in the discription it seems like its an instant temporary fix. However #3 sounds like a more permanent and you'll get better results.? Is that correct? -Tammy Elliott

A: Hi Tammy, Lifecell (my #1) isn't just a temporary fix, it has long term anti-aging benefits as well as the "instant" wrinkle smoothing effect. Dermology is a less expensive choice and is also a really good anti-aging cream but it doesn't give you that wrinkle filler effect that Lifecell does. Lifecell is the superior product, and when you're a VIP member you get all of the other free skin care. Rachel~WomensBlogTalk.com

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Q: Are the stars next to the above comments for the review itself or for the products these people tried? Pretty confusing. One person gave three stars ..for what? Maybe it would be helpful to some readers to explain how the star rating system works? -penelope allingham

A: Penelope, in this case most people are reviewing a certain product they're giving feed back on. Sorry it's confusing. Usually my reviews are on "one" specific product, so in those cases the star rating would be for that specific product. This review isn't product specific but the way most people have been leaving reviews is they will put the product name in the title of the review and they're giving star ratings based on that product. Hope that helps. Rachel~WomensBlogTalk.com

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Q: we have been scammed and would like to know if there is a number for Renuva Genix? thank you and hope to hear on this. -Gina

A: Hi Gina, if it's not on my list, I would call your bank for the number. Good luck! Rachel

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Q: I need to track down the phone number for a company(?) which sells Beauty instant Wrinkle reducer and Beauty Wrinkle Cream. I stupidly just bought their TRIAL offer. They will rip me off for far too much money if I don't opt out. Please help me. Thank you. ps Promoted by quack Oz. -Janice

A: Janice, I can't find a number or a good working website for Beauty Instant Wrinkle Reducer. Even their main website - if you want to call it that - flips to free trials of completely different creams. They may have closed up shop by now. Your best bet is to file a fraud dispute with your credit card company or bank so they can block further charges. Good luck, Rachel

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Q: Trying to get a number so I can cancel the alluracell membership its very costly. Please help -Sandy

A: Sandy, wow, this one took me a long time to find - all their links are flipping to other wrinkle creams already (huge red flag for a scam). I finally found Alluracell's contact information on a fake news article about Demi Moore using it, along with a fake twitter post. I'm going to show it here because it's such a joke! Please don't believe these fake celebrity ads! None of them are real!! Rachel~WomensBlogTalk.com

Alluracell Customer Service Hours of Operation:

Phone Support:
Monday-Friday 9:00 am - 6:00 pm EST
Phone: 800-453-7383

Email Support:
Please Allow 24 Hours For Reply.
[email protected]

For Product Returns: (MUST INCLUDE RMA#)
(Obtain RMA by calling: 800-453-7383 FREE)

RMA # -
Attn: Alluracell Skin Restore Returns
P.O. Box 25380 Santa Ana CA 92799demi moore alluracell

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Q: I keep getting Aurora anti-aging skin cream because I ordered a sample. They never send any paperwork-- just the cream and charge me. Do you have a phone number to cancel it. What a scam! -Jeanne

A: Jeannie, the phone number I have for Aurora is: (800)719-9459. Hope it still works! Rachel ~WomensBlogTalk.com

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Q: I am taking full action against your scam and reporting you give free trial then charge me 99 dollars..you nneed to put money back and lose my info asap -Tanya

A: Tanya, did you even read my blog post? Please go back and read it. I'm WARNING people against these scams, not selling them. You need to contact the cream manufacturer or file a fraud dispute with your bank. Thanks! Rachel

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Q: Do you know anything or have any experience with Charlotte Tilbury's skincare, Magic Cream? -Tammy

A: Hi Tammy, I haven't tried Charlotte Tilbury's Magic Cream but it looks like a nice product. They sell it at Nordstroms. The issue I've ran into with lines from Nordstrom (Dior, Chanel mostly) is that they are highly fragrant and irritate my skin. I don't see "fragrance" listed as an ingredient so that's a plus. However it does contain some type of citronella which could cause issues for sensitive skin. If you're willing to spend $100 on it, I would buy it from Nordstrom's since they have a great return policy. Let me know if you try, I'd love to hear about it! I wish I could try every cream on the planet but that's an impossible feat ;) Rachel~WomensBlogTalk.com

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Q: can you give me a reliable phone number so I can cancel the Le Allure skin care system that was supposedly promoted by Joanna Gaines from Fixer Upper on HGTV? -Linda

A: Hi Linda, there are a ton of these Joanna Gaines scams, I would call your bank and ask them for the number of the company who billed you the s&h fee. Rachel

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Q: Is Skin care from Retionolla part of this free trial scam too? -Donna

A: Donna, yes Retinolla is exactly like all the others. In fact I can't even find a good link anymore, they're already flipping to Cellogica Cream which is another 12 day free trial scam. Avoid at all costs unless you want to be billed $90-$100 for a dried out product out of Pakistan with lord knows what in it.... I had a lady email me the other day and this is what the cream looked like. It wasn't even usable. Rachel~WomensBlogTalk.com

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Q: I got scammed but just received the product but there is no company info except whats in my bank statement Elg*elegantantiaging and beautyface. Where do I cancel??? -Maria Rodriguez Martinez

A: Maria, they usually use a different name on the bank statement to charge you (part of the scam). What are the exact names on each bottles of the creams and I can help you find phone numbers to cancel. Rachel~WomensBlogTalk.com

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Q: Is Christie Brinkley's Luminescent Serum a scam? -Lenore Butler

A: Yes it is, that's not really her cream. Free trial scam using fake celebrity pictures.

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Q: Do you have a phone number for nue vitality overnight rejuvenating serum -Tammie

A: Tammie, wow...Nue Vitality is a huge scam. I checked at least 20 websites offering the Nue Vitality free trial wrinkle cream and ALL the links are flipping to different cream scams. Some went to Beauty & Truth Erase Repair, Auralei Anti Aging Cream, the list goes on. This is a huge red flag and typical sign. These creams are changing names so quickly these days because people are catching on. I did find a phone number on the BBB website for Nue Vitality (888) 983-3164. I hope it's still a good working number. If you can't get through, explain that to your bank and have them block any further charges, or cancel your card if you absolutely have to. Usually they want proof you've cancelled before they'll block charges, but if you can't get through, then that's impossible to do. Rachel~WomensBlogTalk.com

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Q: Hello I would like to no,as av been told about whats been happenin about a scam about these anti aging cream/serums!.Sorry to say am 1 ov them people,who went in for a so call FREE TRIAL on 8th ov this month!.Iv foned the company today and canceled the derma C and flawless witch they said all I hav to pay 4.99 p&p the ad!.They said if I keep the trial ceams n not send them back,they will take £64.58 out of my bank even if I have cancelled there nxt order BEFORE the trial ends am 2dys in use'in the cream,do I keep the cream or send it back as it says its a free trial!.Am jus goin to fone ma bank,just incase they try and take some money out in 30days!Can you help with the problem!? -Sandra

A: Sandra, cancel and send it back. It's only "FREE" during the 12 day free trial period, then they bill you full price. Rachel~WomensBlogTalk

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Q: Need to cancel Suisse Serum and cream Po Box 25380 Santa Ana Cal. 92799-5380 trial for anti aging cream need tel. # just received it but no invoice just serum and cream.? -Leo

A: Leo, here's the contact info for Suisse Serum:
TERMS & CONDITIONS

suisseserum.com

Oslo Labs, LLC
222 S. Main Street, 5th Floor
Salt Lake City, UT 84101

Call us toll free: (888) 316-2008


[email protected]

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Q: I can't find a number to cancel my Duaderm Alvena order. Ahhhhhhh -Ramona

A: Ramona, I'm sorry but I can't find their numbers either, all the links are flipping to new scams. I tried at least 15 different websites and also the BBB...nothing. I would visit your bank and explain that there's no working phone numbers, that these are scams, that you even had professional help and there is no way to contact these companies. Unless you see a number next to the charge on your bank account (and it's probably under a different company name). Have the bank cancel your card if you can't contact them, there's really no other way to stop the billing and shipments.  ~Rachel, WomensBlogTalk.com

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Q: I believe I just fell into the Cellology scam. I paid the $4.95 and then looked at reviews after paying.. dumb of me, I should have looked at reviews first. When I went back to look at terms and conditions, it just opens an error page and there are no terms or conditions. No phone number or email to contact, and the phone number on my bank statement is missing 2 numbers. Do you know how I can get ahold of them to cancel, or should I just go through my bank> Thank you soo much -Ashley

A: Ashley, all of the Cellology links are now flipping to either Age Rewind Snake Venom and Peptide Cream or Skin Glow. Both scams. I can't even find the Cellology phone number on the BBB website. Tell your bank they have no working number, nothing listed on the BBB, and all their website links point to different companies wrinkle cream scams. Have them block the charges based on that. If they won't, ask them to cancel your card altogether because there is no way to reach them. Is there a different company name next to the charge on your card? Try looking up that name on the BBB website. Rachel~WomensBlogTalk.com

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Q: Is AlluraDerm anti-aging Creme a fraud and do you have the number to call? I did call the number on the return slip and got a RMA number. I spoke with a lady who said nothing else would be charged to me and I could just return the product. She is suppose to send me a cancellation email but have not received it yet. Help!!!!! -Barbara

A: Barbara, if AlluraDerm has a 12-15 day "free trial" period, then yes it's more than likely just the same as all of the wrinkle cream scams that I write about. I could not find a good number, which probably means they've flipped all their links to other creams. If you could send me the number you used I would appreciate it. I keep a spreadsheet of all these names and numbers. Rachel~WomensBlogTalk.com

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Q: I ordered Vderma for my wife as a Christmas present. Checked all the fine print, no indication of a scam. Now I have a 200 dollar bill, no phone number and no way to cancel. Do you have a phone number for this company, they are in Austin Texas, 1779 Wells Branch Parkway, Ste 110B-362, 78728-0000. The name on th package was Beauty - Health FulFIllment Center Vderma Trial Completion Vderma Trial Completion -Kent

A: Kent, I can't find a good Vderma anywhere that doesn't flip to a new wrinkle cream scam. Your best bet is to file a fraud dispute with your credit card company, or bank if you used a debit card. Sometimes they'll refund you all your money and put a block on them. They may also have a phone number on the back end to reach these crooks. They always bill under a different company name to make it even harder, if not impossible, to track down. I'm sorry this happened to you. ~Rachel

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Q: I have ordered the Active Youth Cream free trial. Is that also a scam? -Dana

A: Dana, yes if it's a free trial it's probably 14 days and hard to cancel...I would call your bank and ask for the number of the company who billed you the s&h fee and call them. Rachel

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Q: How about Ciello Ageless Cream and Ciello Eye Serum? These are recently-marketed products showing pictures of Prince William and his wife Kate Middleton who, they tell us, is promoting these products. I found no requirement for further purchases; however, they did require my charge card info for shipping charges--- (I will be sure to check my charge card frequently). -Ann

A: Ann, this is a huge scam. Ciello has been on my list for months, I'm sorry. The marketers just use pictures and fake quotes and flat out lie to say that Prince William, of all people, use these products. It's a 12-14 day trial so you'll be billed full price ($79.95 + $89.95) on the 14th day which is the day the trial ends. They'll ship it to you every month. If I were you, I would call and cancel right away. These guys are scam artists and liars. Ciello also uses Dr. Oz's picture and fake quotes to sell these creams. I had another lady tell me she was able to get a 50% refund. They'd already billed her and she had to return the products.  Ciello's phone number is (844) 229-4450, and get their address when you call, and ask for email confirmation of the cancellation. This way you'll have proof to show your bank in the case they continue to bill you. Rachel ~ WomensBlogTalk.com

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Q: How can I get in touch with cellology US. I signed up for the free offer pay 4.95 and at the end it was over 110.00 I need to cancel this. -deb

A: Deb, I'm sorry but I checked about 20 Cellology free trial websites and ALL the links are flipping to a new wrinkle cream scam. Check your bank statement and see if the charge is listed under another name and look that name up on the BBB website. Rachel~WomensBlogTalk.com

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Q: I can't believe I fell for the scam. I usually check things out first. I just ordered what I thought was Dermasoft Wrinkle Repair Cream for 4.95. I saw something about Puracel near the end of my order. Do you have the number to cancel? -Leanne

A: Leanne, I found the number for Dermasoft & Puracel: (888) 454-9750. I believe they are the same company but when you call to cancel, be sure and be specific that you want to cancel both products. Sounds like they've signed you up for two free trials so I wouldn't be surprised if you were billed twice. Good luck! Rachel~WomensBlogTalk.com

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Q: I don't actually have a question but just wanted to add a couple of products to your list. Skin Renu and Fantastique Eye were promoted as two products to be used together....and trust me they got billed together too. Everything you described in your article is exactly how it played out. Order a free trial of one and it pops up and adds the second product. Then you see a pre-authorization of $93 each come out of your account around two weeks later. If you try to call...no one answers...you are just on hold forever. So how exactly do you cancel if you can never talk to anyone...and that's if you realize you need to cancel...which I did not! Thank you for your article...I just wish I'd seen this before I ordered the "FREE" trials! -Tamara Paulson

A: Tamara, thanks for taking the time to comment. I will add Skin Renu and Fantastique Eye to my list! Rachel~WomensBlogTalk.com

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Q: http://www.celleral.com/serum/tenOLD/d/?AFID=&SID=&click_id= I got scammed and want to cancel before they charge my card again. But cant find any contact details. Have you had any complaints about Celleral? Thx -D

A: D, I'm afraid Celleral is one of the bad ones. They provide NO contact information or address, if you click the contact us link, it has blanks where there should be actual contact information. I would go straight to your bank, explain it's a scam and tell them that they fail to post any contact information. Have them block any future charges. It's probably a different company name next to the charge on your cc statement, that's who they'll need to block. Good luck. Rachel~WomensBlogTalk.com

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Q: I am contemplating purchasing the jeunesse skincare products in particular the instantly ageless product. Is this a scam or does it really work? -Suzette

A: Suzette, I don't think the Jeunesse products are scams (unless it's a 14 day free trial). Jeunesse is an MLM skin care company. I have a couple friends who sell it and they're often having parties and trying to sell and also sign you up as a distributor. My friend gave me some samples of the Instantly Ageless and it dried and got crusty underneath my eyes (like paste)- I couldn't wait to wash it off. I would see if you can get your hands on a sample before purchasing. That's my honest opinion and it's the only Jeunesse product I've tried. Rachel~WomensBlogTalk.com

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Q: It appears I'm the latest victim. ANy advice on how to get them to stop charging? -Lynne

A: Lynn, take the advice in my blog post. Call the company immediately and cancel your free trial or they will continue to bill and ship you new product every 30 days. What cream did you accept a trial for? Rachel~WomensBlogTalk.com

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Q: It appears I'm the latest victim. ANy advice on how to get them to stop charging? Renewedeye and imagetrialops is what shows on the bank statement. HELP! -Lynne

A: Lynne, I found the free trial offer and phone number for Renewed Eye Serum (866)763-0382. This is a scam - call them right away and cancel. They will bill you on the 14th day (day 1 is the day you ordered). Is the Imagetrialops on the same line or is this a second cream? Rachel~WomensBlogTalk.com

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Q: Is "Simple" Anti-aging Serum also a hoax? -Mary

A: Yes, it's on my list and has been for quite a while. Rachel

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Q: I ordered creme la miracle for $4.95 and now they keep sending me more. Do you have a phone number so I can cancel this? -Joyce

A: Joyce, the number for Creme La Miracle Snake Venom Peptide Cream is: (877) 278-2984 (billed under Magic Skin Firm) and the number on the container is (888)345-7556. I had a lady just the other day inquire about these. I would call and cancel asap. There are much better creams out there that aren't operating as scams. Rachel~WomensBlogTalk.com

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Q: I'm afraid I fell for not 1, but 2 of these so called scams. I thought I was buying Christie Brinkley's line. When my packages came in the mail there was no contact information listed anywhere. I don't know how to cancel my subscription with the companies. Help! The c products are "Nuriva" and "Nuvajen Gold" -Katla

A: Katla, the phone number for Nuriva is (855)511-2188 and email [email protected] I would call first, and ask them to email you a cancellation confirmation. If they don't, then email them and demand it. If you can't get through, file a fraud dispute with your credit card company. ~Rachel

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Q: I have filed a dispute with my bank re Neuphoric &Reawaken products. Per banks instructions I'm returning products by registered mail. Unable however, to obtain an address for Reawaken. Anyone out there have it? I found one for Neuphoric. Lesson learned! btw, these are the 2 products attached to Angelina Jolie's name -Carol

A: Carol, I was able to find a website that still had the Reawaken free trial offer. Here is their contact information copied and pasted. And if anyone needs it, the phone number for Neuphoric (billed under Vitalux Health) is (877) 450-5368. ~Rachel

Customer Service Hours of Operation:

Phone Support:
Monday-Friday 9:00 am – 6:00 pm EST
Phone: (877) 492-3005

Email Support:
Please Allow 24 Hours For Reply.
[email protected]

For Product Returns: (MUST INCLUDE RMA#)
(Obtain RMA by calling (877) 492-3005)

RMA # -
Reawaken Returns
PO Box 20800
Fountain Valley, CA 92728 United States

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Q: I cannot locate a number for Complete Derma and Eye Serum. Really need to cancel this order. -Dorothy

A: Dorothy, this is a huge scam. I can't find good links for Complete Derma anywhere, all of the websites that I find offering Complete Derma cream flip to different wrinkle cream scams. They are virtually impossible to contact. You need to file a fraud dispute with your credit card company asap. If you used a debit card, ask your bank. They may also have a number on the back end. These crooks will continue to send these two products to you every month if you don't cancel or block them via fraud dispute. Good luck. Rachel

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Q: Any info on AvanSkinLabs in Tampa Fl? -Jackie

A: No, but it sounds like a scam. A lot of these come out of Clearwater/Tampa area. If this is how it's listed on your credit card statement and they've billed you, I would dispute the charges with your bank or ask them for the number. Rachel

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Q: I just got my credit card bill for ordering fron 'Dr. Oz' teh $4.95 samples of Regenerate eye cream and skin cream. What I got was a totally different product that is also garbage. I called them and my credit card company, credit card called back with me to ask for refund as this is a scam and they absolutely denied me. I told them I never got a contract, etc but they said since I didnt cancel in 14 days that I am stuck paying, well I advised them and my credit card that I am not paying and will cancel my card as well. Is there NOTHING that can be done? I dont have $200 to pay for this crap cream. thank you, -Maureen

A: Maureen, did you file a fraud dispute with your credit card? Some CC companies are more helpful than others. If they won't help you with this, look for another credit card company to move to in the future with better fraud protection. Some CC's refund you all your money and put a block on them, others back these crooks up and say they posted their terms and conditions, which they do, but it's at the very bottom of the page and you have to look for it. Good luck. Rachel

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Q: I fell for the scam for free trial. Never saw anything on ordering pages about ongoing subscription. I resigned myself to the 90+ charges (2 of them) the first time, because of my own stupidity, and they had sent another shipment. I want to cancel, but so many sites are scamming Reveal RX serum and eye cream, that I can't find the right one to get the right phone #. I will try the ones on the CC statement, but do you have a number for Reveal RX? -Joyce

A: Joyce, it's best at this point to call your bank and ask for the number of the company who is billing you, it's probably under a different company name than Reveal RX... You can try disputing the charges with your credit card company as well, sometimes they'll refund and put a block on them. Good luck! Rachel

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Q: Just how many anti wrinkle products is D -Mary

A: Mary I don't understand your question. Maybe you didn't finish before you hit send? Can you resubmit?

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Q: I've seen this same website revealing several different products claiming that each one is the miracle solution but each time the website pulls up, it says that it's a,totally different product claiming it's the one that works under the same profile picture of the woman who tested the product. Why is this site being deceitful? -Angela

A: Angela, the hard truth answer to your question is this: there are scam artists who want to steal your money and will lie to your face in order to gain your trust. There are not only scams with wrinkle creams, but with diet pills, get rich quick schemes, bank fraud, you name it. The reason your finding completely different pages when you think you're being led to one cream, is that they start flipping the links once people catch on to the scams. They change the names of the creams and keep going. They use many of the same pictures, same claims, same everything. If you're ordering something online and something doesn't seem right, or it seems too good to be true, be very careful. Rachel~WomensBlogTalk.com

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Q: Hi, I just ordered from Nuriva Skin Care. Same scenario, charged me just 4.95 for shipping and handling. It made me order a second product for $4.95. I was smart enough to read the fine print at the end of my confirmation purchase. That is when I realized that will be charged $90 something dollars at the end of 17 day trial unless I call to cancel!! So I immediately called the number listed to see if it worked. It did thank goodness! I wanted to see I could stop the order however the agent stated I had to wait till the product arrived and I tried it! Then I proceeded to tell him that I hadn't even received a tracking number for my products shipment. He stated that it would go out the next business day, that a confirmation email would be sent to me with tracking information and that it would take 3-5 business days. So I pointed out to him that that would only leave me about 10 days to even try the product. We went back and forth like this for a few minutes. I did state to him that this was set up to essentially make the customer pay for the product no matter what! So now I sit here and play the waiting game and race against the clock!! So my question is, can they still charge me for the trial supply if I call and cancel before the 17th day? I plan on calling on the 14th to be on the safe side!! 2nd question, is Nuriva Skin Care known to be one of those bad scamming products? Any suggestions and information is greatly appreciated! -[email protected]

A: They are lying to you. Nuriva is a huge scam. They'll bill you on the 14th day, day 1 is the day you ordered. Don't believe them. Call and cancel (844)591-7236, [email protected] ~Rachel

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Q: How do I get the phone number for Nurvina revitalizing serum? I am trying to cancel this product and cannot find how to contact them. I would appreciate Your help. Thank you -Joan

A: Joan, do you mean Nuriva? (844)591-7236, [email protected]  Call and cancel asap, I just had another lady leave a comment about this scam. ~Rachel

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Q: Unfortunately I ordered the Dr Oz free AllureDerm trial. Want To cancel any further Shipments or Withdrawals from my Bank account. Is there a Correct Phone number to call to do this? Thank You -Candy

A: Candy, the number I have for AllureDerm is: (877) 239-1206 and their email is [email protected] I would call them and email them, and ask for an email confirmation of the cancellation. Good luck! Don't let them jerk you around when you call. Rachel~WomensBlogTalk.com

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Q: would you please comment on Christie Brinkley's EV DERMA. THANK U IN ADVANCE. BILL -WILLIAM

A: Bill, Ev Derma is not really Christie Brinkley's skin care line, this is a scam. She does, however, have a skin care line but it's called Christie Brinkley Authentic Skincare (website is the same as that all spelled out). I tried it and didn't like it, smells like bug spray. The only "celebrity" skin care line that I absolutely love is Cindy Crawford's Meaningful Beauty and you can check it out by visiting MeaningfulBeauty.com  Take care, and thanks for your question. Rachel~WomensBlogTalk.com

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Q: I want to cancel my Free offer forNouvalift. Ther was no information given when I received the pkg. I don't know who to call or what to do. Can you help? -Patty Duncan

A: Hi Patty, the phone number for Nouvalift is: (844) 301-7350 and their email is: [email protected]

I would call them right away and cancel your ongoing subscription or they'll keep shipping and billing every 30 days. Rachel~WomensBlogTalk.com

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Q: I ordered the revive anti aging... free trial , paid $4.95 shipping. Just seeing this and wondering if it is also a scam. There were two products. One charge went thru, the second did not, as I saw in another comment. Can I call my bank to stop any further charges. -Diane

A: Diane, yes definitely call your bank, this is a free trial scam, you're now enrolled in a monthly auto ship and will be billed about $100 for each product 14 days from the day you ordered. Cancel it before the "free" part of the trial is up. Rachel

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Q: What is the name of the REAL product from Shark Tank—not the fakes? -Kathleen

A: Hard to say because there are hundreds of scams saying as seen on shark tank. The two korean girls are the ones....but people use their pictures and sell these bogus creams.

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Q: Need contact info -Jorganna

A: Jorganna, for which product?? There are hundreds of these scams. Rachel

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Q: I ordered some anti ageing cream and when I received it it didn't have a phone num. The name isRENUVATURE Can I need a nnm. -Patty

A: Patty, please take a look at my Skin Care Free Trials - Phone Number Cancellation list. If the number is not there, I'm sorry but I don't have it. You can try calling your bank for the number. Good luck, Rachel

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Q: I'm really worried. Is Elemor Wrinkle cream a scam. -Jean

A: Jean, was it a "free trial"? Then it usually is. Sorry. Call your bank and see if you can get the number for the company who charged you s&h fee so you can cancel before they bill you the full price on the 14th day. Rachel

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Q: Is nuvataskin also a scam under the Dr oz? Plz let me know. -Jennifer

A: Jennifer, if you mean Nuvaskin, yes it's a short term free trial for 12 days before they bill you $90.  That's not enough time. Stick with 30 day trials. Rachel

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Q: How do I cancel my order of dr oz skin serum? -Vicki

A: Vicky, what's the name on the container of the serum? Dr. Oz does not make any skin care, so I'd need to know the real name of it and I may have the phone #. Rachel~WomensBlogTalk.com

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Q: I would like to cancel my order now, before the 30 days is up, this product did not work for me -Cynthia

A: Cynthia, you'll need to contact the cream manufacturer. I don't handle the sales of these scams. I do have a spreadsheet of about 165 companies so if you give me the name I may have the number. Rachel~WomensBlogTalk

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Q: Do you have a phone number for Nuavive. It is such a scam. Credit card is reversing charge and blocking any more charges but I would still like to make sure I do not receive any more charges. What is this world coming to? -Ruth

A: Ruth, if it's not on my list I don't have the number. There are just too many to keep up with. Your bank should have a number on the back end for the company who is billing you. Good luck! Rachel

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Q: Trying to cancel rejuvaderm can't find a phone number to cancel. Pls help -K

A: Rejuviderm's phone is: (844) 586-1357. I hope Rejuviderm is the same company as Rejuvaderm. Sometimes they slightly change the spelling and start a new scam. Give it a try though! Rachel

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Q: I emailed once I received my confirmations for the $4.95 shipping for free trials for Novacare and Dermagen. I received confirms back that they had been canceled. Today 18 days later I get a charge for 99.15. My bad, I cleaned my trash a couple of days ago with the cancelations! If I remember the fine print correctly you had to cancel within 9 days not to get the automatic renewals. Any suggestions? I already called and talked with a supervisor and got a confirmation for this second cancellation. -KC

A: KC, if you had the cancellation notices you could give those to your bank (if you used a credit card) and dispute the charges and they'd probably refund you. You should still try visiting your bank and see what they'll do, sometimes they're very helpful. Good luck! Rachel~ WomensBlogTalk.com

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Q: Do you have a phone number for Creme la Miracle product? -Debbie

A: Hi Debbie, the phone number for Creme La Miracle is (877)278-2984 or (888)345-7556 (this second number someone gave me off of their jar of Creme La Miracle. Hope it works for you. If not, visit your bank and file a fraud dispute. Rachel

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Q: Is me cell and nova deem endorsed by Dr Oz and how effective are these creams? -Ribin

A: Ribin, Dr. Oz doesn't actually endorse any specific wrinkle cream. Nova Derm is a short term free trial billing you full price on the 12th day. It's the same as all the others I write about to warn people. I'm not familiar with Me Cell but be sure and read the terms and conditions before you accept the free trial. Rachel~WomensBlogTalk.com

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Q: There is an ad in my local newspaper leesburg fl. It is an ad for Dr. Sears age defying creme. He has a picture of himself with Dr. Oz and talks about Suzanne Summers also . anyone heard of this man and his creme? -Billie Jo Grubaugh

A: Billie Jo, be very careful. A quick google search of "Dr. Sears Cream Free Trial" led me to a ton of sites using his name to sell bogus free trials. I believe he may have a legit skin care line, but I don't know what the correct product site is. If you're looking for an effective anti-aging cream, stick with something not associated to free trials. The one I've been using and love is the Posh Moisture 911 and it's only $20. I've been mixing it with the Posh Cann I Be CBD topical oil, it's an amazing combo. It's been top on my list of Favorite Moisturizers for a while. It not only shrinks my nose pores, but it's smoothing out my chest wrinkles and it's a light feeling combo. Thank you! Rachel

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Q: How can I find the number to stop the order? I was in a process of ordering my free cream and when it asked for the second cream to order I did not want it but there was no button you dont want it, so as I had already finished putting all my details it said that an error occurred and all the info disappeared from the screen.I wanted to erase all I have entered I couldn't.then I went to check my account and I have noticed that I was charged for the delivery already -nadia

A: Nadia, call your bank and get the number for the company who billed you, call them and tell them you want to cancel your order and any recurring orders. If they tell you they can't cancel it because it hasn't been shipped and to call back, ask to speak to a supervisor and demand they cancel it and send you a confirmation email. If you continue to have trouble, you may have to call your bank and dispute the charges, but you should be able to cancel since the 14 day "free" part of the trial has not expired. Good luck! Rachel

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Q: Does Orogold really help with wrinkles. It was very expensive when my mom and i both bought it. -deborah

A: No doubt it's got some great ingredients in it, but it's WAY overpriced and they hype it up because it supposedly has diamond powder and real gold in it. Not worth it in my opinion..... You'd be way better off using a good cream and spend that extra money on healthy, whole foods to anti-age from the inside :)

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Q: Hoe match thuis product, Total Winkler miracle -Wilma

A: I'm not familiar with that product, it sounds like one of those free trial scams. Rachel

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Q: Do you have a number for revivederma to cancel before they bill me -tracie

A: Tracie, the contact number for Revivederma is (877)445-5608. I got lucky by googling their number, usually I have to dig to find these. Good luck, Rachel~WomensBlogtalk.com

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Q: Is there anyway to get a full refund after you've been scammed? -Judy Beane

A: Judy, you can try calling the company and threaten to report them to the BBB and FTC. If that doesn't work you can try filing a fraud dispute with your credit card company. Sometimes they will give you a refund and block further charges, but some card companies are better than others. Some will actually offer to do a three way call to the company with you. Good luck! Rachel

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Q: I keep hearing or something new you in the skin care line for wrinkles on your face and neck . Do you have a suggestion ? -Cindy

A: Hi Cindy, I think I just responded to you by email, but I will post my recommendation here as well.

My favorite routine is using Skinceptions AHA Toner + Kollagen Intensiv, it works wonders to increase cell turnover for smoother skin and fewer wrinkles.

I use these twice a day. I'm 45....it's really keeping my skin from aging. I feel like my skin looks better now than it did at 40 by some miracle. SPF also!You can read my review here on using them together or visit the Skinception Anti-aging store. You can purchase them in the same place. Thanks, Rachel

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Q: I purchased many Items While I was away In Las Vegas by a company called L'Core. The Sales women sold me many items and said I would not have to use fillers or botox if I used the products. The products do not do what they said they would do. I also broke out in a rash. The company has a no refund policy that I did not realize till I got home. I think they stamped my receipt with the no return policy after I signed it. How do I prove to them that the products do not do what They claimed they would do? I am in the process of rebutting the charges with my cc company. The company still does not want to refund me. -Donna

A: Donna, I've heard about these "miracle" wrinkle cream scams in Vegas. Unless your credit card company will work with you, I don't know if you have much recourse to get your $$ back if there is a no return policy. They probably say to your face you won't need fillers or botox but I doubt they state that on the actual L'Core cream box, do they? Is this the stuff that costs thousands of $$$?? There's no cream worth that much! Even the 24kt cream which is also a scam. Sorry they pressured you into buying because I know that's what they did - they use those high pressure tactics and you feel trapped. Next time just say "no thanks!" Rachel~WomensBlogTalk.com

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Q: I received "a sample" of Ageless Moisterizing Crewam today. Should i return it immediately? -Betty

A: Betty, if this is La Jeune "Ageless" yes I would.....they're going to bill you full price on the 14th day (day 1 is the day you ordered). It's only free for the trial period and I've had a ton of complaints about this product. Rachel~WomensBlogTalk.com

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Q: I thought I was ordering a free sample of wrinkle cream and eye serum, and I didnt read the fine print obviously, and I have been getting more of the product and I cant use it, what is the best thing I can do to make sure I dont have anymore money taken from my checking account. Let me tell you what I have done first. I called the company, and explained I didn't realize I would get anymore and I sure didn't know it was going to cost $ 190.00. I received another shipment on Saturday, then I looked at my bank account and there was the money taken from my account. I said that to say this. The company said I could not return the cream, but they cancelled my next order. They sent me a confirmation number and said I would not be getting anymore. Is there something else I can do to make sure I don't get anymore? I cant use the mercandise. -Patsy

A: Patsy, just be sure they've sent you an email confirmation of your cancellation. This way if they do charge you again, you'll have something to show your bank and they will more easily dispute the charges for you. Good luck! Rachel

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Q: I don't have a question, just want to say I also fell for the "free" samples and had to pay $3.95 and $4.95 respectively. I did receive the samples, real watered down stuff with NO Manufacturer's detail even on the label. 2 weeks later the recurring cost appeared on my bank statement. I threw a tantrum and threatened them, but had to cancel my card. I did however get a full refund of my money. My simple theory - if a company has to resort to such devious methods to sell their product, how can it be a great product? Great products sell themselves by word of mouth! -Ruby

A: Hi Ruby, so I just had a long message typed out to you and it vanished! Arg :) So I'm sorry you fell for these scams, they are the worst. And you're right, word of mouth and real reviews attest to good products. Meaningful Beauty is one such line. I posted about it on my Facebook page and couldn't believe the overwhelming number of positive responses from women who love Cindy Crawford's line! Check out the comments if you have time (you'll have to scroll down to the Feb 12th post). I'll try to link it here but I'm not sure if it will work. Rachel~WomensBlogTalk.com

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Q: My question is what is good for the lines around the mouth both lips and mouth -Betty

A: Betty, My favorite routine is using Skinceptions AHA Toner + Kollagen Intensiv, it works wonders to increase cell turnover for smoother skin and fewer wrinkles, and it will help with wrinkles around the mouth. I use these twice a day. I'm 45....it's really keeping my skin from aging. I feel like my skin looks better now than it did at 40 by some miracle. SPF also! You can read my review here on using them together or visit the Skinception Anti-aging store. You can purchase them in the same place. Rachel

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Q: Why is the better business bureau not going after these scams -Anne

A: There are just too many, and a good number of them are based out of foreign countries. No way to keep up... Rachel

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Q: Your company is a sham.. You charged me 94 dollars today, unauthorized, unwanted, and doesn't do shit. I want a refund now.. Will report you to the attorney general tomorrow(Monday).. Sidney -Sidney

A: Sidney, whose company are you referring to? I'd like to help you get your complaint to the right company so maybe you can find some recourse for a refund. It's not me, I simply wrote this review you left a comment on to WARN people about these scams.  I have a spreadsheet of a list of wrinkle cream scams and their phone numbers. If you can give me the name of the wrinkle cream company who scammed you, I might be able to help. Rachel~WomensBlogTalk.com

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Q: has anyone been able to find an address for the Beauty Cream site/producers? My bank is saying they need an actual address and of course it's nowhere to be found. Thanks! -Peggi

A: Peggi, what is the entire cream name, "Beauty Cream" is not any specific product I can find.....there are hundreds of these cream scams. Thanks ~Rachel

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Q: is elyraderma cream a scam -

A: YES... a quick google search lead me to their offer, and what'ya know, it flipped me to a completely different cream for a free trial offer - so typical. Here's what came up when I clicked terms, AVOID THIS SCAM!

IMPORTANT INFORMATION Auto-Ship Policy - Trial Policy

You must pay a shipping and processing fee of $4.95 for us to send you a full 30 day supply of Youthful Beauty Anti-Aging Cream. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Youthful Beauty Anti-Aging Cream is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-866-271-4785 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $94.95 for your initial order, and every thirty days thereafter your initial order we will send you a new 30-day supply of our product, and automatically bill you the low price of $94.95 + shipping of $4.95. To cancel automatic delivery and billing, call us at 1-866-271-4785 or email us 24 hours a day, 7 days a week. Please read our terms and conditions for more details.

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Q: I just had the same experience as most of these women. I ordered a trial of Skin Optics on 4/14/16. Today 4/29/l6, I noticed that they had billed my account $89.95. I called the number I had for them and they tried to tell me they were a second party for the actual company that makes the product & they cannot offer refunds. Everything I have indicates that is a lie. What can we do to stop these kind of scams from happening? -Anita

A: Anita, were they able to cancel future billings and cancel your trial? That sounds like total B.S. to me, must be the edge they're taking to further scam people. I would visit your bank and explain and have them block further charges. All you can do is educate yourself and don't accept any offers that seem to good to be true, nothing's free unfortunately. Rachel ~WomensBlogTalk.com

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Q: What is the phone # to cancel bella radiance -Catherine

A: Catherine, check my Scam phone number list, if it's not there call your bank for the number - that's your best bet. Rachel

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Q: how did you fund out about this stuff? -Annie

A: Hi Annie, just years of blogging and interacting with women online about skin care. ALL of those free trials are scams and should be avoided. I'm really in love with Beauty Counter Nourishing Skin Care Collection. It's without harmful chemicals, and is not a free trial nor a membership and every bit a pampering line as every women wants and deserves. It's a wonderful choice if you're still looking for an effective skin care routine. I've been getting random compliments that my skin looks great so it must be working! :) Thank you ~Rachel

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Q: I too didn't see any fine print about a twelve day free trial and if i didn't call them by then I would be billed $93 for the product as they sent me a full month's supply. Called and cancelled subscription as product didn't work. They gave me a cancellation number and $20 refund on the $92 dollars billed. Is there hope to get all my money back? This is for Immortal youth cream. -Kathy

A: Kathy, you'd have to really play hard ball to try and get a 50% refund, but it sounds like you already accepted their offer so you're kinda screwed. It's unfortunate but best to just chalk it up to lesson learned and make SURE they don't bill you for anything further. Sorry! But they are trained in railroading women into thinking there is no recourse. Had you not taken no for an answer, demanded to speak to a supervisor (even if required a 45 minute hold time), threatened to report to the BBB and your state's attorney general's office, FTC, etc, then you may have been able to battle for 50% or even a full refund, but it's hard to come by. It's not in a lot of people's nature to fight to the death for a refund, but if you see some of the other comments here, some women do and win. Sorry it didn't have a better outcome for you. xo Rachel

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Q: How can I fight and get my monies back from the dr.oz cream scam? they keep charging me. This has got to be fraud and why is the internet letting them keep doing it? -Paula

A: Hi Paula, you need to contact the cream manufacturer and ask them to cancel your ongoing subscription. What is the name of the cream company? I have a list of over 250 of these scams. I probably have the number. You more than likely won't get a refund, but at least when you cancel they won't continue to ship and bill you for it. Rachel~WomensBlogTalk.com

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Q: how do I stop the order for the vita lum... cream -tabitha

A: Tabitha, do you have the #? I don't see a cream call Vita Lum....could it be another name? I see a "Revitalume" At any rate, you need to call them an cancel your subscription, or they'll keep sending it every 30 days and keep billing you. Rachel~WomensBlogTalk.com

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Q: I just ordered a free trial that had Cher and Dr Oz it said reshape face do you have a number -Evelyn

A: Evelyn, I'm sorry I can't find anything under "Reshape Face" or trying to find it googling Cher. If you can tell me the name of the cream I can probably find it. Rachel

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Q: I recently read that Ellen Degeneres was leaving her show for a new skin care line Panama. I signed up for a free trial bottle only paying for s&h for $4.99. As I was on the way to checkout it asked me if I would like to try the eye product as well as another making it a bundle for all 3 products making it a total of $24.95. I said no and to continue to checkout, I put in my cc # and email for a confirmation # then proceeded with the final steps. It said it would email me a confirmation#, I never got one! I never even got how long it would take to get here. My bank statement says I indeed purchased all 3 products but they all had different names and when I tried to go back to the ad with the "free trial" and it wouldn't even take me back there. It's as if it vanished. My question is do you even receive the products with a scam such as this and if you do are they safe to use? Or am I just out $34.89? Thank you so much, Shannon Meeks. -Shannon Meeks

A: Shannon, thanks for your question. I'm afraid you're in a real mess. 1 - Ellen Degeneres is not leaving her show for a skin care line, this is a LIE to get you to buy their free trial cream. 2 - You're right, these websites vanish quickly, or they switch their links to new scam creams. 3 - Yes I hear of these scams all the time, every day, unfortunately there are hundreds of these "celebrity" or "Dr Oz" or "miracle" cream scams going on. I have a list of over 250 currently. 4 - and most importantly, you're not just out $34.89, as ALL 3 of these companies are going to charge you for the full price of EACH cream to the tune of about $90+ on the 14th day. Day 1 was the day you ordered. 5 - they will keep shipping it to you every 30 days after that and billing you. 6-You need to either get the phone numbers for each of these companies and call and cancel them individually or file a fraud dispute with your bank or credit card company. Unless you cancel with them within the 14 day trial period AND usually send it back (which is impossible right?) they're still going to charge you on the 14th day. Keep a very close eye on your bank statement. 7-they always bill under different names, so the numbers might be listed on your bank statement next to each s&h charge. Good luck, I'm sorry but you're in a real mess! Please let me know how this turns out. But you DEFINITELY need to CANCEL. They will bill you, and keep billing you monthly forever until you do cancel. Such a scam. Ellen leaving the show.....ugh. I've heard this one before. They are such crooks and liars and will say anything on their sales pages to sell these damn creams. Don't believe ANY celebrity ad for a cream. The only one who has a legit skin care line is Cindy Crawford with her Meaningful Beauty line which she's had for over 12 years (before all these scams became so prevalent). Good luck!! ~Rachel

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Q: How much does a month supply cost? -Rinda

A: Rinda, which product??

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Q: I also ordered a facial cream, which I thought was just a trial size. I can not get a hold of them of either phone number I have tried, it comes up busy signal. Do you have a number on Regen-A ageless moisturizer? I have already contacted my credit card company, and they were reaching out to them with a letter, and I was to still try and reach them. I have tried to call several times, and only get a busy signal, want to cancel, but how when you can not get a hold of them. I was charged the $89.99, but have not received the cream yet. Could I just right on the box, return to sender, and not open it, but credit card company said I may not get it taken off my card. If you have a good number to call, I will call, but I am going to have to dispute charge, and get a new card, I think. I am going to call the credit company again, and see what they recommend to do also! I can not afford this and need help to stop them from putting on my card again. Please advise! thank you! -Jayne

A: Jayne, sending it back won't get them to cancel the auto ship arrangement, you have to contact them. OR, your bank must dispute those charges for you and put a block on them. Good luck! Rachel

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Q: What about infomercials with celebrities like Jane Seymour? -Kathleen

A: Hi Kathleen, those are different. You're talking about infomercials on TV though, right? I've never seen one with Jane Seymour, but she does have a new line called Crepe Erase. Cindy Crawford also has infomercials running, I love her skin care line. Just keep in mind most of these are memberships. Not free trials, but a membership nonetheless. It's a great arrangement if you love the products and understand that they'll be billing you monthly or every three months, whatever the offer is.

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Q: Is Vogue Firming Cream also a scam, although they don't seem to have an auto-ship clause? I don't like the cream and the pump arrived broken. I plan to try to send it back. Thank you. -Beth

A: Beth, it is. They'll Bill you full price on the 14th day. Terms and conditions are at the very bottom, you have to scroll and search to find. Rachel

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Q: Unfortunately I just found you site. Two days ago I ordered a trial offer for Neuphoric. As soon as I hit enter, I realized there was a problem. In order to end the transaction was a big green flashing button marked continue. That turned out to be a button to order a unwanted weight loss magazine monthly subscription for 19.99. I immediately tried to contact the company. They do not answer and tell you to leave a msg. email address is incomplete, [email protected] It states you must call to return the product. I have not received it yet, but but can see there is going to be a problem. The only other info I have is this address: Neuphoric Returns PO Box 20800 Fountain Valley, CA 92728 United States For Product Returns: (MUST INCLUDE RMA#) (Obtain RMA by calling (877) 477-4765). Any information you could provide would be most appreciated. -Lillian

A: Lillian, I can't find a phone number for Neuphoric Anti Aging Cream. I can find the offers, but once you click the offer, it flips to a free trial for Beauty & Truth Anti Aging Cream. This is typical. I would keep a close eye on your credit card statement and look for the company names who are billing you. It's usually different from the cream name, that's part of the scam. Once you find that out, you can ask your credit card to block further charges and file a fraud dispute. Rachel~WomensBlogTalk.com

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Q: Is Aqua Refine a scam? -Susan

A: Yes, I would consider Aqua Regine a scam....a quick google search led me to a free trial, and the link flipped to Beauty & Truth. These are 14 day free trials and they'll bill you roughly $89 on the 14th day (day 1 is the day you order). It's the same as all the rest. Rachel

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Q: I just ordered free trial for suisse anti-aging cream is this a scam or legit? -Alita

A: Scam, it's on my list of phone numbers. Rachel

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Q: How can i stop them from taking money in my account ?whats the phone #? -Martine

A: Martine, what's the product name? I have a list of about 175 wrinkle cream scam companies so I probably have the #. Rachel~WomensBlogTalk.com

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Q: I need the phone number for cellology cream. They just charged me over $200.00 for a trail!!! I am stupid for ordering!!! -Rene Myers

A: Rene, I'm sorry but I could not find Cellology's number. All their links are flipping so they will be hard if not impossible to contact. Tell your bank they don't have a good # and see if they will block the charges. If not, cancel your credit card. Rachel-womensblogtalk

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Q: How about the product Nexacell? -Kim

A: Kim, Nexacell is an awful scam. They use that same fake grandma "vanishing wrinkles" video I see so many of these creams using. Don't fall for it. I couldn't even find the length of the trial period in Nexacell's Terms and Conditions which is pretty bad (they don't want to make it obvious that it's only a 12 or 14 day trial, with day 1 being the day you order). They'll charge you the full price of $89 on the 12th or 14th day. I think Nexacell has a new spin off cream called Celleral Anti-aging serum. If you ever try clicking on these creams you'll notice them flipping to creams with a different name - huge red flag for all these scams. Rachel~WomensBlogTalk.com

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Q: Skinnu, is this from Dr.Oz's skin cate line.? -Angela

A: Angela, I think you emailed me but I'll answer you here also. Skinnu is not Dr. Oz skin care - he does not have a skin care line. Beware of ads using his picture and name to sell creams - they are ALL scams, 100% of them. I can't even find Skinnu, they may have already taken the ad down, unless it's spelled differently. I can usually find something. Rachel~WomensBlogTalk.com

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Q: Like a dummy I just received Neuporic and Reawaken, and wish to send them back and cancel anything I may have subscribed for. Should I send it to the place that sent it to me? -Becky

A: Becky, another lady just emailed me about Neuphoric. The phone number for Neuphoric is (877) 477-4765. Take a look at the question and answer just before this one. The woman also posted the address for returns. I can't find a number for Reawaken anti aging cream, all the links are flipping to the Beauty & Truth free trial. These scams are getting harder and harder everyday to track down! I would take a look at the company name who charges you on your credit card (it will be two totally different companies). File a fraud dispute with your credit card company and they will usually block the charges. Good luck, and sorry I don't have more info for you. Rachel~WomensBlogTalk.com

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Q: A lot of these companies advertise on Facebook...has anyone ever complained to Facebook about thus...seems like they are supporting a fraud.... -Mary West

A: Mary, I'm not sure but we should! I've seen these free trial ads on huge websites like banks and Home Depot. It's crazy. Best thing we can do is complain to our state's attorney generals office. These cream companies do NOT want them up in their business. Thanks for your comment. ~Rachel

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Q: Does that make your eyes red when u put it on -Norma peruyero

A: Norma, which product are you asking if it turns my eyes red? Rachel

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Q: Is the site for Alluraderm a scam? -Milt

A: Milt, a quick google search showed me a ton of free trials for Alluraderm, and they are 12 days long before they bill you, so yes I consider these all scammy. Rachel

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Q: Can't find cancellation # for beautiful and young prime nutria llc . Did not order-keep getting shipments and bills. Help!!! -Gloria

A: Gloria, call your bank or credit card company for the number, they should be able to help you. If they don't even have one, I would file a fraud dispute. Rachel

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Q: ANTI-AGING FORMULA & SNAKE VENOM PEPTIDE ANTI-AGING CREAM By PREMIUM BRAND Rachel, I recently ordered the above 2 products by a "Free-Trial" offer & it was only supposed to cost me $4.95 each for shipping & handling. Well I just came home from hospital 2 nights ago (was in for almost a week). I have CML (Chronic Mylogenous Leukemia) & have not even opened them. They are by Premium Brand & I had opened my bank acct. yesterday & saw I had been charged $89.97 for each tiny jar. I was furious & I called the company for the Snake Peptide cream (PREMIERHTHST8889649676 888-9649676 CA) which was listed on my acct & spoke with Jonathan & he wanted to run me around in circles & said they sold some type of diet stuff in which I told him I had cancer, weighed 105lbs. & do not have a stomach, so obviously I do not need any diet stuff. He could not find my name in his system either but I told him his company certainly took $89.97+ $14.99 for shipping (which should have been only $4.95 shipping. He tried to argue with me until my son came home & got on the phone & finally they sent us to another number which sent me an email stating they would put the $89.97 bank in my acct. within 3-5 business days. Now, with respect to the other jar, Premium Brand Anti-Aging Formula (there was no ph. # for this except Prima Anti-Aging in Illinois. So, I am just so perplexed because this was nothing I was even told in the beginning yet alone on the page with the free trial. Since I am so sick, it will be at least another week before I can get to my bank & I am at a loss. I need to get this $89.97 back on the 2nd jar. The 2 jars look exactly alike except for the name of the cream in the jars. It is by Premium Brand (if they are even real) & the phone number is at the top of my question. I hope you can help Rachel. Please contact me by email only. I will not put any other info regarding myself on any site. Thank you:) -Robin

A: Robin, thanks for your message and I'm really sorry that this has happened to you, it's the last thing you need right now. I have been unable to find a phone number for Premium Brand Anti Aging Formula. I can find a gazillion offers for the free trial, but all the links flip to a different cream - Beauty & Truth which is another same and a different company. I see this happen a lot. The offer just disappears and the links lead to new scams. At this point, you need to ask your bank to do some research on the bank end. They should be able to give you a phone number (it's usually next to the company name who charges you, but that's not always the case). I would flat out demand that they put a block on any further charges. File a FRAUD DISPUTE, because believe it or not, Premium can and will go after you via collections. I've seen this happen a lot. People will just cancel their credit cards and think they've thwarted these crooks. Then a few months later they get a collections letter. So it's very important to work with your bank and explain that these people are crooks and that there's no way to contact them since the offer has been removed. They should be able to help you. ~Rachel

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Q: Are all these big companies just preying on older women just because they or we cant remember to cancel our order on time with a 14 day trial which includes the first day you ordered it? -Brenda

A: Hi Brenda, most of the women I hear from are in fact elderly, often on a fixed income and cannot afford to be scammed. You have to be really careful online shopping...just avoid any and all "free" trials because they're not in fact free. You know the old saying, if it sounds too good to be true.... and they are not big companies. These are literally scam operations with no structure or ethical practices. Call your bank for help. Good luck! Rachel

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Q: What about Goldie Hawns Boreilous Skin Cream? Is that a scam? -Hope

A: Hope, yes this is a scam. Goldie Hawn does not have a skin care line, nor does she actually recommend the bogus cream they are promoting. Don't fall for these celebrity cream scams. Rachel

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Q: Is Angelina jollies euphoric skin care Facebook ad for free trial legitimate? -Rita

A: Rita, this is a scam 100%. Angelina Jolie doesn't actually have a skin care line, nor does she actually recommend this bogus cream. 99% of the celebrity so called creams are scams. A crappy cream that is marketed as being such and such's miracle cream. It's all a lie. The only "celebrity" that actually has a skin care line that is legitimate is Cindy Crawford's Meaningful Beauty. She's actually had this line going for over 10 years and women love it. You can read my Meaningful Beauty review here. Rachel

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Q: Heard of PurelyOrganic Release cream? Fell for the $4.99 sample. Discovered $89.95 chg to my checking account 12 days later. Call customer number. Cancelled but was told no refund. Took action with my bank who will investigate & blocked that company. I broke out with rash shortly after starting to use it. Company rep tried to get me to continue with program saying everyone gets a rash in beginning. She offered increasing discounts to me if I would continue. I said NO! Any chance I'll get a refund...I'm 79, on fixed income and could not afford to use it even if it worked. I may be old but still got a few brain cells left along with some wrinkles and lots of gray hair! Any more I can do? -Norma

A: Norma, you did the right thing getting your bank involved, not much else you can do unless you want to file complaints against them. Good luck! Rachel

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Q: What do I do about a company that offered the product for only shipping...which I received. Then charged on the 14day, which was actually the 13th day they charged me $89 twice. I called them and made sure it was cancelled any future orders. The only thing is they charged me $178.oo and I never received anything. I contacted my bank and tried to stop payment. which didn't work. This was for "Juvalux" cream. Said to be endorsed by Barbara Walters, Joy Bahar. etc. -joanie

A: Joanie, I'm sorry your bank was not more helpful. If you used a credit card they are usually pretty good about charge disputes. Be sure and cancel with both cream companies, they are usually separate so it would take a phone call to two different companies to make sure they're cancelled. Rachel

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Q: I'm on disability and it won't except my government card that I receive my money I'm. It says it don't except prepaid cards,it's not prepaid it's government disability. -Terry

A: Terry, luck for you it didn't accept it. Don't agree to one of these free trials! Did you not read my blog post warning about these? You may think it's free only having to pay for shipping but on the 12th day after the "free" part of the trial is over they're going to whack you with a $100 for the full price of the cream. Then they will send you more every 30 days and keep billing you. If you're on disability I doubt you would want this recurring payment. It's also very hard to cancel because most of these cream companies are scams. Rachel

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Q: Hi I stupidly got the free trial of RVTL Anti-aging cream last year, but after I received and didn't even open the cream decided to post back ! Well this morning I received in the post a letter from a creditor asking for £68 ...! Because I didn't fulfill my order? As anyone else received letters like this, I am fuming and contesting this. I think Monday I will seek advice and does anyone know if that's a scam as well. Kind regards Andrea -Andrea Green

A: Hi Andrea, I've heard this happening when people simply cancel their credit cards to avoid being charged. It's important to either cancel with the cream manufacturer or file a fraud dispute with your bank so avoid a creditor situation. It's unfortunate that they can take legal action for such a scam, but since their terms and conditions are on their page (albeit at the very bottom), their claim is that you agreed to the auto ship arrangement. If I were you I would call your credit card company and see if you can file a fraud dispute and then give that to the credit agency so they can remove. Good luck, Rachel

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Q: I got scammed by Avalure. I called to cancel my subscription and they told me to call back on August 7th. I have tried for three days now and all I get is a busy signal. I cancelled my credit card. Do I need to do anything else? Please advise. Thanks!!! -Jane Reeves

A: I would keep trying, because they can send you to collections even if you cancelled your card. If you can't get through, file a formal fraud dispute with your bank so you don't run into this down the road. Rachel

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Q: Does Angelina Jolie know that an internet article about her beauty product line being a problem with Brad Pitt is showing an ad for ordering samples of "Premium Brand" anti-aging cream with the assumption it is her product? -Janis

A: Janis, she probably does, and who knows why there isn't more being done to stop them from using celebrities names and pictures at will to sell their creams. I have seen Dr. Oz warn about the wrinkle cream scams on his show numerous times. There's even a youtube video of him running down some crooks who did the same with diet pills. The scams are so rampant, it's probably hard to keep up. Same with Kelly Rippa, why she doesn't talk about it and remind people daily is beyond me. Maybe she does, I don't watch her show. I'm trying to spread the word on these scams. If you want to help, share this article to your Facebook page. Thanks! ~Rachel

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Q: I got caught in the Aurora Cream and Eye Serum scam. I looked closely and read (I thought) everything and was not aware of any additional charges till my debit card was billed $89 for each product. When I called to complain they cancelled my account, but would only refund %50 of the charges. This is what makes me hesitant to buy anything on-line. When I asked for a name and address of the company, they refused to tell me. How can I go to the AG if I don't even have a name? I researched but, no luck. Do you have any info? -Laura

A: Laura, take a look at your credit card statement, they usually bill under a different company name than the cream name. Those are the actual companies you would want to give to the Attorney General in your state, as well as the cream name of course. Good luck. Rachel~WomensBlogTalk.com

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Q: I was also scammed by free trials and end up charged me $131 and $140. By the product named renuvica and nuvella. I called them to cancel any membership and asked them that I want my credit back and I didn't agree with the 50 % and 30% refund. They told me somebody will contact me within 24 hours by executive customer representative but nobody called, past 3 days alresdy.. What will be my next step? -Anna

A: You can try demanding it...otherwise take it up with your bank, file a fraud dispute. Rachel

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Q: Hi I know u said Dr Oz and Ellen don't endorse these skin care products but I just seen a new one that might get people It says Ellen is taking a leave of absence to promote a new skin care called Bone and heroes the kicker when u order they enter u in a contest to win 2 free tickets to Ellen If she's gone how are u going to see her show? Lol Thanks Kim -Kim

A: Kim, wow thanks for sharing. That certainly sounds like a scam! They are always thinking of something new. I'll have to look into this. Rachel

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Q: Please tell how to find the contact number to cancel the order. I have been charged 4.95 but I dint receive any product. I don't want they further charge me. So I m finding their contact number but I can't get on any website.i just got message when I had order as follows THANK YOU FOR YOUR PURCHASE We hope you enjoy the benefits of AURORA DEEP SEA. Your order is scheduled to arrive by August 21, 2016 ORDER RECEIPT Order placed: August 16, 2016 Order Number: 334854 AURORA Eye Serum That time I had copied this message and save . But I don't see anywhere the contact number. Please please tell me contact number. -Shaziya

A: Shaziya, the phone number I have for Aurora is (800)719-9459, and email [email protected]

Rachel

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Q: Can you tell me anything on "Eunisse Skincare? -Linda

A: Linda, scam.... free trial for 12 days then they bill you $95. I would avoid it like the plague! Rachel~WomensBlogTalk.com

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Q: I fell for this scam with Derma Joie. I called and cancelled but still have to pay for what I used supposedly trial. I received another envelope but didn't open it. Have to send it back and they will remove from my credit card but charge a restocking fee. Credit card company will not remove the original amount of $185.00. They will file a dispute if Derma doesn't remove the 2nd amount when they receive the product. My question is : Is there a Person In charge I can write to at Derma Joie to claim false advertising? -Kathy

A: Kathy, these companies are bogus...it's probably changed names since you've purchased. No integrity, just scam artists. Would be a waste of time to try to write to anyone.... just get what you can and don't look back. Sucky lesson to learn... you're better off reporting them to the BBB and your state's attorney generals office if you can actually track down the real company, it's probably billed under a different company name. Rachel

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Q: To whom do I return "True Allure" cosmetics? Thanks, Jay -Jay

A: Hi Jay, you'll have to contact the company...if it's not on my list call your bank for the number. Unfortunately there are hundreds of these scams. ~Rachel

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Q: Hi Rachel, I ordered a free trial of the Ludicene eye cream and serum in February and was just told to pay for shipping. I am usually careful about these things and I do not remember seeing any monthly subscription notice. The shipping costs (around $5) were charged to my account (no biggie) and I received the products. A month later, my bank alerts me of a strange charge to my account, cancels the charge and issue me another card. Recently, I have been getting several calls from a strange number and decided to answer today only to hear that the face cream branch office (apparently in Florida) are notifying me of an outstanding balance of $180 because I failed to cancel my subscription (which I don't remember seeing in the terms and conditions else I would not have agreed to it!). I requested an invoice for this because I received a notification in my email about the shipping of the items back in February and nothing else. The invoice looks fishy: text pasted atop of watermark, weird Canadian address and the fact that the facecream's name has changed from Ludicene to Celine! I am unsure about what to do, on one hand, they cannot charge me but can they file a dispute against me or will I get some collections claim down the line? They refuse to cancel my subscription unless the outstanding balance of $180 is paid. They also refuse to accept a cheque and request my credit card info which I am not about to provide over the phone or via email to someone I do not trust. What should I do? -Ogo

A: Ogo, DO NOT PAY them, or give them your credit card info. The fact that it has a weird Canadian address gives you the benefit here, they are not a U.S. company (likely not even really Canadian but perhaps a foreign country) so they will not be able to file collections against you. Make sure they do not continue to send you product, sounds like you've cancelled anything going forward. Tell them to go jump in a lake.... seriously, don't pay them.

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Q: What can we do to stop these scams? I've lost $200 for shitty eye cream that doesn't work. They hid the terms all the way at the bottom of the website and then never notified me til after I was charged a second time. They didn't even tell me they took the first charge out. I'm so pissed!!!!!! I want to take them down. -Irate consumer

A: Dear Irate Customer, I write about these scams to reveal them to get the word out. Feel free to share this article on your Facebook page. You can complain to the BBB and your state's Attorney General's office, that is the thing that hurts them the most. You are not alone, trust me. I get emails like your every day. I'm sorry you got scammed! ~Rachel p.s. try filing a fraud dispute with your credit card company.

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Q: can somebody please tell me how I can go about cancelling Nu Youth Anti Aging free trial. I ordered it about an hour ago and only then came across these comments. When I tried to make payment for the free trial it said "error - rejected by acquirer" I don't even know what that means :( The telephone number I should call is +27-105003677 - I have no idea how to dial that number from South Africa. Please help -Pearl

A: Pearl, I'm so sorry but Nu Youth is a number I have never been able to find. All their websites are either shut down, or the links flip to Beauty & Truth cream scam offer. I would contact your bank right away and have them dispute the charges as fraud. Rachel~WomensBlogTalk.com

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Q: I was scammed and charged almost $200. For 2 monthes. I got them to cancel but how can I get my money back! Is there a way?? -Shirley

A: Follow my instructions here.

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Q: I ordered a free trial offer and now after paying the original 10.00 my credit card was billed 174.87. The cream is called Youth Forever anti-aging cream and youth forever eye serum. Do you have a number where these scammers can be reached ? I plan on reporting them to the better business bureau and am changing my credit card. Thank you so very much. -Marinell

A: Marinell, I'm sorry I can't find a "Youth Forever" anti-aging cream or eye serum. Are you sure that's the exact name on the bottle? Usually when I can't find it, the name is slightly different. Rachel-WomensBlogTalk.com

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Q: Ihave really being scammed by this new balance ,very ill .Need help to get a refund never ordered skin balance -Eileen

A: Eileen, call your bank and ask for the number of the company who's charging you, or file a fraud dispute with them. Rachel

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Q: I just ordered the free trial of Shark Tank anti aging cream. What # do I call to,prevent further shipments ? -Deborah Carlson

A: There are probably 100 scams using Shark Tank. Call your bank and ask for the phone number of the company who is billing you. Or file a fraud dispute. Rachel

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Q: I lost my battle with my credit card company to reverse this charge. Has anyone been successful? I am so upset. Im always telling the kids to be careful and this company caught me totally off guard. Would love to fight back. -Ava Jude

A: Ava, which cream did you buy? I may have the phone number if you want to try calling them to try demanding at least a partial refund, but I'd say it's more likely that they won't. Just make sure you've cancelled with them so they won't continue to send you product and bill you. Rachel

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Q: wHAT IS THE COST AFTER THE FREE TRIAL? -KATHY bRASHER

A: Depends on which product, but usually it's around $89 which they'll bill you on the 14th day when the free part of the trial is up. Then of course they ship it to you monthly after that and bill you the same. Rachel

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Q: Hi Rachel, So I'm one of the hundreds of people who got scammed into buying the Revived anti aging cream. So my bank actually notified me about a possible fraud transaction. And when I checked my account I saw that I charged 97.21, my bank actually blocked another charge that was $92. So I called the 1800 number listed with the charge and I got a CSR and told her that I did not want this charge and I would like a refund! Long story short, the CSR said she canceled my subscription and will give me a refund but I need to return my products and gave me RMA number. CSR said I would have to pay for the return. I did get an email that both my subscriptions for the cream and eye cream has been cancelled and that I would get a refund for the 97.21. My question is do I need to pay to return the product? Thanks! -Kimmylou

A: Kimmylou, yes, you would have to pay to ship it back. These crooks don't pay for the shipping. Good luck!~Rachel

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Q: I just received my order of two facial creams from New Age.(a serum and cream). I did not order eye cream. In the box containing the products, was a packing list with order #, address (of distribution center, email address ([email protected]), explanation of "free" 14 day trial time and customer service number. I called and was told by two different individuals after 14 days I would be charged $14.95 for each product. When I asked if they would automaticly send me the products afterwards. I was told no that I would have to call back to let them know that I wanted it and how often I wanted it sent. Sounds pretty ligitimate but is it? Please answer here as my email is not working right. -Lois

A: Lois, I have New Age on my list of scams (800)640-3456. I would tend to not believe a word they say. Yes, they will send you more. And I've never, ever heard of one costing as little as $14.95. They are always roughly $89-$90. I've also never heard of having to call back and let them know if you want more, that's not how these free trials work. Be very careful. If I were you I'd call and cancel and tell them you don't want anymore and get that in an email. Rachel

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Q: I ordered Reawaken eye cream and Neuphoric ageless face complex. Charged my account for the full price after trial period. I tried to call the number on both bottles and got the same recording of which I could not speak to anyone. Any other help you can offer to cancel the subscription? Thank you -Melissa

A: Hi Melissa, the phone number for Neuphoric Anti Aging Cream Free trial is (877)477-4765. I have been unable to find a phone number for Reawaken Anti Aging Cream as all the links are flipping to the Beauty & Truth Anti Aging free trial. Try checking with your bank to see if there is a number associated with the company name that they billed you under. You can also try filing a fraud dispute for both. If you used a credit card they are usually very good about blocking any more charges. If you do happen to find a phone number through your investigations with your bank, please come back and share it. I've had several women ask me about this.  Thank you. Rachel~WomensBlogTalk.com

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Q: Is sultra glow a scam. -Annie

A: If it's a "free trial" YES! read the terms and conditions at the very bottom of the page, you'll have to scroll to find it. Rachel

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Q: I ordered the le'cell cream and it says that I can call and cancel anytime and tryied to call and cancel today for them to say I would be charged anyway. I am going to cancel my card before they can charge it hopefully. Will that stop the payments or will they still beable to charge it because it is a debit card? -Jillian

A: If you can catch them before the 14 day trial is up, you may be able to avoid being billed.

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Q: Do you have anything on Zila skin care? The number on my statement goes to Natural Herbal but no one ever answers. -Janet

A: Janet, I would get your bank involved and file a fraud dispute. If there's no way to even reach them, then they need to help you. If they won't, then have them cancel your card and reissue. Good luck! Rachel

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Q: hello i sent for some free trials for skin cream but i have to cancel in 14days but i cannot get back in touch to cancel what to do janet -janet

A: What is the name of the cream? There are hundreds of these scams. You can also file a fraud dispute with your credit card company or bank. ~Rachel

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Q: phone number for L'Amour skin products free trial offer on skin products -Sharon

A: L'Amour Anti-Aging Face Cream is a short term (12 day) free trial product. Their number is: (855)423-8042. Rachel~WomensBlogTalk.com

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Q: I stupidly ordered one of these products got it in the mail on March 19th when I called to cancel the person who answered hardly spoke English, and he wanted all my information that they already had! Now I have to cancel my debit card before they charge me again! Will this work? -Laura Wanat

A: Laura, cancelling your card is the best way to know for sure they won't bill you anymore. You can't trust anything their customer service agents tell you. Rachel - Womensblogtalk.com

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Q: I just received my ageless L'Amour face creme and ageless eye creme on Friday October7, 2016 do you happen to have the phone number so I can cancel this since I have read your warning about false creams -Oris

A: Oris, the phone number for L'Amour is 855-423-8402. Good luck! Rachel

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Q: Are Aurora skin care products any good? -Constance

A: Constance, no I wouldn't say so. It's a 12 day free trial, just like I write about in this article. I would avoid. Rachel~WomensBlogTalk.com

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Q: I just ordered the free trial sample from alvena and duaderma, only after I gave them my credit card did I google these products and find out about the scamming. I have emailed both these companies with the client service email they provide and cancelled any further shipments of their product. I contacted my bank and cancelled the credit card used. Do I need to do anything else to prevent them from sending any more product, as well do I return the trial sample? tks -Brenda

A: If you received an email confirming the cancellation you shouldn't need to do anything else. If you have not, I would definitely call them. Rachel~WomensBlogTalk.com

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Q: Why was $99.00 taken out of my account, I can't wear or use this Satin cream, It broke me out in a rash ! So I am canceling my subscription, so please return my m0oney to my bank, Community Bank in Carmichaels, PA. 15230 -Karen Wise

A: Karen, be careful what you post on a public forum. I am not a cream company. The blog post you left this comment on was an article I wrote to WARN people of these scams. Please contact the cream manufacturer to cancel your order. They will usually not refund but you can stop future shipments. I don't sell creams, I write reviews of products.  Good luck, Rachel

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Q: How can I get this cream company from taking money out of my account? I am so upset. I am now overdrawn. This the company Defineadwrinkle. -Hilda Salazar

A: Hilda, a quick google search led me to a Define AD Wrinkle ad, their customer service number is (844)305-9777 and email is [email protected] ~Rachel

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Q: Just ordered dr Oz eye serum. Unfortunately I read the info about these ads being scams. I don't think this order went thru but I did give my email and credit card info. Then my phone died. Briefly I saw a line saying wait we're not finished and then phone went blank. I dhould have known better than to order on the phone. Should I cancel my debit card? -Martha

A: Martha, I've heard of the cream companies capturing information, so they may try calling you to complete your order. If I were you I would call to verify it didn't go through. Do NOT give them your card info to verify who you are. If they can't do it by name or email, they probably don't have your order. Rachel~WomensBlogTalk.com

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Q: Is Re:Youth one of these scams as well? If so do you have a number to cancel the trial successfully? Thanks for any help that you can provide. -Sheila

A: Sheila, I believe I have some "Youth" products listed, if the specific name is not there (because they often change the name to a very similar name), call your bank and ask for the number. Good luck! Rachel

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Q: Why has someone not contacted an attorney & started a class action law suit against them? I’d certainly join in. -Mary

A: Mary, there have been a few that I know of, but with these fly-by-night companies changing names often and flying under the radar, they're virtually impossible to keep track of, and some are based in foreign countries with no extradition policy. Rachel

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Q: Hi, I have literally just ordered derma c about half an hour ago. Now having read these comments I am terrified I am going to be charged astronomical amounts of money for what I thought was a free trial! How do I cancel this trial? Can I do I immediately? -Lynn

A: Hi Lynn, are you in the UK? I can only find offers for Derma C in pounds. The published number is: +44 203 129 0772 and Derma C's email is: [email protected]

You can also try looking at your bank statement next to the charge and see if there's a phone number. It's usually billed under a completely different name than the cream. Good luck and let me know how this works out. Rachel~WomensBlogTalk.com

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Q: Is the creme la miracle snake venom peptide and the lumiere anti-aging night cream a scam -Romona lacroix

A: Ramona, yes La Miracle Snake Venom Peptide cream (and most of the "snake venom" creams) are short term free trials for 12 days then they'll bill you about $100 and keep sending. Lumiere Anti aging night cream is also on my black list. These snake venom creams don't really have snake venom in them. If they're decent, they contain "Argireline" which is an ingredient which is said to relax the facial muscles responsible for wrinkles. While this is a good ingredient (my #3 cream, Dermology, includes it), not all of the snake venom creams actually contain it. It's just a marketing scheme. The main problem with these 12 day free trials is that they are very hard to contact should you want to cancel. They just drop off the radar after a couple weeks of scamming people and change the names of their creams. Not reputable manufacturers at all. Good luck! Rachel~WomensBlogTalk.com

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Q: Hi I entered my name, address and email address on the juvive anti aging cream (Christine Brinkley) which I saw on Instagram. And clicked rush my trial. I don't know what I was thinking. The next screen asked for my bank details. I didn't enter any bank details and just came out of the website. Do I need to do anything like cancel the free trial ? Thanks for any help Sue -Sue

A: If you didn't enter your credit card digits you should be fine, but if you entered name and address and phone, they will probably try calling you to complete your order. Tell them NO. Rachel

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Q: I want to cancel my order from Dr. Oz -Lisa

A: Lisa, I'll need the specific cream name so I can give you the phone number to cancel. There are tons of creams using Dr. Oz's name to sell them. Rachel

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Q: Is kollagen Intensiv that contains SYN-COL Is I I good product or Is It a scam i need something for undereye bags and wrinkles -DeeAnn

A: DeeAnn, Kollagen Intensiv is my top recommended cream, and you can read my review here or visit the Skinception Anti-aging store to buy outright (not a trial). It's not a scam, I have used it for four years and it's a great anti-aging cream. :) Rachel

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Q: Rejuvaderm has disconnected their phone number 888-548-9571. I was able to cancel any further orders, was promised a refund on 2 orders which never came and RMA which never came. Any help is greatly appreciated. -Marcia

A: Marcia, I have a different number for Rejuvaderm (844)586-1357, but it sounds like you cancelled already. They normally don't give refunds if your past the 12 or 14 day trial period and they don't usually send emails- even if they say they will (some companies do but in my experience from user feed back they don't). You could try calling them again and just keep bugging them for that refund and ask where your RMA and email are. Rachel~WomensBlogTalk.com

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Q: ReVITALIZE (Age Defying Skin Serum) NEUPHORIC (AGELESS FACE COMPLEX) I Need the phone numbers for these,thank you for your help, really appreciate it. -DONNA

A: Donna, I have both of these on my list, but I've never been able to find a good number, total scams. I would call your bank or credit card company and file a fraud dispute. Hopefully you used a credit card and not a debit card. Usually they will block further charges. You probably won't get a refund, but at least they will stop billing you and shipping it to you. Rachel

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Q: Calm serum -Kimberly

A: Kimberly, did you have a question?

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Q: I signed for a "Risk Free" trial of an anti age skin cream All I had to do was pay the shipping..as soon as I clicked purchase button. I was stuck buying an additional product...for the same amount...they also sent two addtional products which ai never opened...I recently seen my credit card statements and noticed a company (different from the original) and both had 4 different names on my credit card statement. Billed almost $400!! I called my bank cancelled my card. Placed dispute. I also located a phone number on another website and called..told them that I never sunscribed to any product and i was notifying the police on top of that...because this is fraud...of the worse kind? Why just place a complaint? Why not contact authorities? Is this not stealing money from unsuspecting customers? If its legal.. Then the law needs to change in the way people market products! -Joy blB

A: Hi Joy, I completely understand and empathize with your situation. Good to call your bank and get them involved. They get away with it because they do post their terms and conditions, but you have to scroll to the bottom of the page to see it.... I don't think the police will help you. Oftentimes the banks will even side with the vendor. It's best to file a complaint with the BBB and also your state's attorney general's office. Good luck! Rachel

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Q: I ordered a free trial of anti aging face cream the end of August was told I would not get any more unless I ordered it now I just got some in the mail with no return address or phone number or price should I assume it came from the same people what do I do -Linda

A: Linda, yes it's most likely, most definitely the same company. There are no free trials. It's only free during the trial period of 12 or 14 days. Check your bank statement, you were probably billed on the 12th day (day 1 was the day you ordered), and then they send it to you again and then every 30 days and bill you the same, usually about $90. What is the name on the container? You need to call them and cancel your subscription, or file a fraud dispute with your credit card company. Good luck! Rachel

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Q: Looks like I got scammed by Euphoric Ageless Facial Serum. Paid $4.95 for shipping and just received the bottle. No paperwork in the box at all so no phone number to cancel. It was shipped from Fountain Valley, CA. Any ideas how to stop this before I get charged an on-going charge? Do you have a phone number for Neophobic? -Sharon

A: Sharon, the phone number for Neuphoric is (877)450-5368. The billing on your credit card may be listed as "Vitalux Health." I hope you were able to contact them by now, I apologize for the late reply. Rachel

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Q: Do you have any information on Allure beauty? I ordered and no where did it mention auto shipment but low and behold I'm getting charged now every month. There is no number listed and I can't even find a website. Plus I haven't been shipped anything. -Deanna

A: Deanne, could it be "Infinite Allure"? I can't find anything named Allure Beauty. See if your credit card statement shows a phone number next to the charge. Otherwise, visit your bank and file a dispute and have them block the charges. Rachel~WomensBlogTalk.com

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Q: There is absolutely no address or phone # for the product that I received so how can I cancel? -Bebee

A: It would help if you gave me the name of the cream, I may have the number. Or you can look on your bank statement for the company who billed you, there may be a # there. Or, file a fraud dispute with your bank. Rachel

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Q: Re: Neuphoric. The email address is incorrect and the telephone number is not in service. Do you know how to contact the company? -Linda

A: Hi Linda, my apologies for the tardy reply. I had a lady email me about Neuphoric, billed under "Vitalux Health." The phone number is (877) 450-5368. She said she had an extremely difficult time getting through, sometimes the phone would just ring, but finally she tried and someone answered and he was very rude to her. At any rate, give them a call if you haven't already and be very firm that you wish to cancel. You can also file a fraud dispute with your bank or credit card company, file a complaint with the BBB and your states attorney general's office. Good luck! Rachel

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Q: Hiya I was scammed by the Christy Brinkley advertisement for free trials of her cream... Cannot believe I have done it and feel stupid the cream is called auralel I cannot find the phone number to cancel... Please help x -Jan

A: Hi Jan, it's a shame they use Christie Brinkley's face to sell these scam creams. She actually does have own line and it's quite good, but what you got was a con artist selling you a cream lying and saying Christie Brinkley uses it. I get a ton of complaints about Aurelei. Here is their number: (855) 256-2876. I would call right away and cancel your trial, tell them not to send you anymore.

Rachel~WomensBlogTalk.com

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Q: I want to cancel my order don't want to receive this product anymore .what do I need to do? -Lena

A: Lena, there are hundreds of these creams. Can you give me the name of the cream? I may have the phone number on my blacklist. Rachel~WomensBlogTalk.com

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Q: The first lady has started a company similar to what you report here. Is she a victim also? -June

A: Yes the Queen Kate creams are a scam, she's not involved....

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Q: My scam cream came with the name E'phame're. Maybe billed under,Pieroeyecr,Colcomplx,Eloquencey,Young Skin. Do you have cancellation phone number for these? Thank you for taking on this PIGS! -Jocelyn

A: Hi Jocelyn, if it's not on my list I don't have it, unfortunately. It's hard to keep the list current since there are SO MANY. I recommend calling your bank or credit card company right away and asking them for the number of the company who's billing you the charges - it may be a different name, like you said (from the actual cream). Good luck. Rachel

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Q: I asked you previously but never heard back. What is your opinion on Ora Gold products? -deborah

A: Hi Deborah, I did answer :)

 

Time Asked: 01/26/2019 11:58 AM


Name: deborah


Email: [email protected]


Q: Does Orogold really help with wrinkles. It was very expensive when my mom and i both bought it. -deborah


A: No doubt it's got some great ingredients in it, but it's WAY overpriced and they hype it up because it supposedly has diamond powder and real gold in it. Not worth it in my opinion..... You'd be way better off using a good cream and spend that extra money on healthy, whole foods to anti-age from the inside :)

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Q: I purchased Nuriva and renaderm eye cream from a post on FB and only had to pay shipping and handling. I'm so dumb. I actually like the one product but not the other and want to cancel the one but I can't find the phone number big surprise. I don't even know how much they're charging me. Please help me. -Carol Fleming

A: Carol, Nuriva and Renaderm "seem" to be from the same company, and their number is (844)591-7236. However, everything I read online says that the number doesn't work and it's been impossible to get through. I would say give it a try and if you can't get through, file a fraud dispute with your bank or credit card company. It may be billed under another company name on your bank statement, and your bank may also have a number. Good luck! Rachel

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Q: I have a Beverly Hills crepe cream. i think it is called Beverly Hills MD. What can you tell me about them. -karen

A: Karen, I haven't tried Beverly Hills MD personally, but I've had a lot of inquiries about it. I've checked out their website and they look decent, it looks like you have to purchase them outright. Is that what you did? Unless there is a new free trial offer that I'm not aware of, this looks like a legitimate company with a normal shopping cart. Their prices are high, and the only flaw I can find is that all of their raving reviews are on their own website, which leads me to believe they're made up. Doesn't mean the products aren't good. How do you like them? Rachel

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Q: what is the real name of the anti wringle eye lotion which is sold by the people from shark tank....not to be confused with other manufacturers -jay bird

A: Jay, this is a total scam. There are about 25 free trial scams (at least) floating around at any given time claiming it's back by Shark Tank - RUN from these offers. Please, they are all scams. Shark Tank has not backed any creams. Rachel

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Q: What can u suggest that WORKS for eye bags & wrinkles that can be PURCHASED @ stores such as pharmacies, Wal Mart etc. I'm 79y/o. Thx. -Jeanne

A: Hi Jeanne, I have to admit I don't buy too many products anymore from drug stores because most are filled with unwanted chemicals, added fragrances (which add thousands of chemicals) and parabens and pthalates which are known to be endocrine disruptors. However if you're limited to these stores, I would look for something organic. If you're willing to purchase something online, I would recommend Skinception's Eyelasticity. It works very well to reduce puffiness quickly and has a way of encouraging lymphatic drainage underneath the eye which when released, will make a difference in the appearance of the puffiness. Also Kollagen Intensiv is one of my favorite creams for mature skin as it helps build collagen and does a great job of hydrating. It also contains a bit of retinol which is great for resurfacing the skin and smoothing out wrinkles. You can look at both products on the Skinception Anti-aging store.  While these choices aren't organic, they don't contain added fragrance, synthetic fillers or parabens/pthalathes that the drug store brands are full of. If you want the more natural option, I recommend Beautycounter skin care. They have a never list of 1,500 chemicals they never use and their skin care is wonderful, very pampering and you feel like you're treating yourself when used. I love the Countermatch Eye Rescue Cream and the Countermatch Recovery Sleeping Cream.  Good luck and thank you for your question! Rachel

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Q: I just received a free trial of "wrinkle Free Moisturizer" from L'OJESETE for $4.95 s&h. How can I find out if this a scam or not. Thank You, Sonja Miller -Sonja

A: It's a scam... all the free trials for $4.95 and then bill you 14 days later for $100 are all scams. Please call your bank and get the # so you can call them and cancel your auto ship. Rachel

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Q: Got a fraud alert on my credit card. Thought I was buying a sample of skin contour and eyebenifit. For 4.99 each. After 14 days they charged me 180.00. I was out of time during the trial period,and I didn't realize what I was being charged for and why. Disputed the charges with my cc company,cancelled the card and called the company. They refused to accept the return if 2 unopened products,but offered me a 50% discount on what they sent me. I will pay the shipping charges but would rather send back the unused product which they won't take back after the trial. They won't even give me an address unless they speak to someone at the bank! I'm still away from home,but probably still have the oackaging. I want to avoid going to collections. If I send the product back am I off the hook? They did cancel subsequent orders. -Chris

A: Chris, so long as you contacted the company and cancelled the ongoing subscription, there's nothing they can take you to collections for. Some people only cancel their credit card, and don't contact the company. In this scenario, you're still obligated for that monthly subscription charge. That's totally ridiculous that they won't give you the address to mail back. Total scam artists, thieves, cons. No legitimate company operates this way. What's the name of the creams? Rachel~WomensBlogTalk.com

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Q: I ordered for myself and friends, how can I stop them from charging my debit car now? -Melanie

A: Melanie, you would need to contact the cream manufacturer and cancel all those subscriptions.
Check your bank statement and see if the phone numbers are next to the charges. Rachel

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Q: I read your articles and thank you for telling us about those creams so many of them are lyeing to us i want to buy some good face cream iam in my 40s what brands are good for me -Jennifer

A: Hi Jennifer, I've used Kollagen Intensiv for years but lately I've been using Beautycounter's Countermatch lotion plus the Balancing oil, I love these, especially the facial oil. They have a good choice of products to choose from and it's non-toxic skin care. Let me know if you have any questions. ~Rachel

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Q: Where is the Number to Call to cancel?? -Pamela

A: Pamela, what's the name of the cream?? There are hundreds of these scams. ~Rachel

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Q: What is the "free" e book Wrinkles no more in the middle of your column. Is this for real or another ad for something -Rosemary

A: Rosemary that's a free pdf ebook that I offer, it's for real, I wrote it :) You can sign up here if you'd like it, I do need your email. Thanks, Rachel

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Q: What is best to do when the contact for the elemor wrinkle cream doeant work? -Annesha Sutherland

A: Call your bank and dispute the charges. If your bank can't even ring them, that should tell them it's a big fat scam. Good luck! Rachel

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Q: Phone number for yes youth asap -Tanya

A: Tanya, I can't find anything related to a "Yes" youth cream. Check your bank statement to see if it's billed under a different name, or file a fraud dispute with your credit card company. Good luck! Rachel

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Q: Fortunately, I went online to check out Jaanu Serum (& corresponding Jolie cream) before putting in my Visa credit card number for a $4.95 shipping charge on a "risk-free" 30-day trial. However, I noticed that Safari on my phone would not "go back" to previous page and allow me to also delete my personal info (name, address, e-mail, phone #). I finally went to settings and cleared my History, but am concerned that they now have this personal information--even though they do not have my card number, they might know that it is a VISA. Don't think you can help, but maybe my story will warn others about these two products that CLAIM to have Dr. Oz endorsement. Also, I went to his website trying to see if I could find anything from him warning us to avoid scams that use his name--no luck. -Christine

A: If you didn't enter your credit card number you should be fine, but they will probably try to call you and get it since they have your other info and try to complete the order. Tell them to go jump off a short bridge.... :) Rachel

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Q: Creme Skin Support <[email protected]> Is this a scam? If so, do you have a phone number? It is not on your list. -DJ

A: DJ, if it's not on my list I'm sorry I don't have it. Call your bank and they should be able to give you the number or you can file a fraud dispute with them. Rachel

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Q: Why don't they investigate crooks and scammers like Dr Oz. That guy has been a phony for years. AS a man I to like to treat my skin well, so I go to the local Target or Walmart and get the brand product. It may be Nivea For Men or Neutrogena For Men, but I at least know what I am getting and paying for. Now I order from Baxter of California For Men, and their products are very good. There is also no scam involved. Stop with the net orders ladies, it is too dangerous. -Maurice H

A: Hi Maurice, thanks for your comment. Dr. Oz does say on his show not to fall for these misleading ads using his name, as he does not have a skin care line. I don't know why they don't do more to shut these crooks down. Basically, don't believe ANY ad you see for a wrinkle cream, OR diet pill that uses Dr. Oz's picture or any other celebrity. Dr. Oz is not a part of these scams, he's being used as a pawn. My husband uses those product and I cringe when I read the ingredients. Full of pthalates, sulfates and parabens. You're better off going to Whole Foods and at least buying something a little more expensive that isn't filled with chemicals :). But I know how men are, they want easy and simple.  Maybe Baxter is better, I'm not familiar with that line. Rachel~WomensBlogTalk.com

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Q: How can you allow Dr Oz to keep endorsing these products without exposing him for ripping off the consumer by charging full price if not cancelled within 15 days. These people, in my opinion, including Dr.Oz are nothing more than grifters and at the very least should be exposed for the dirty deeds they are perpetrating. -Robert

A: Robert, maybe you didn't read my blog post. Dr. Oz does not actually recommend these products, these scam artists use his name and picture to sell their bogus creams. He does not recommend these creams, or have a skin care line. He often mentions it on his show to watch out for these scams. Rachel

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Q: I was getting ready to enter my debit card information to purchase a 14-day free trial of Skin Complex Rx, when it dawned on me to look for reviews on the product first. Many of the first websites, on my search, continued to rave about the product. These sites appeared to be the same advertisement of SkinComplex RX over and over. I am glad I continued to look for unbiased reviews and found your blog. You saved me from falling for their scam. Thank you for being there for all of the women who fall into this trap. Are you familiar with this product? -Christine

A: Christine, thanks for your message.  I'm so glad you found my blog before you ordered! 9 times out of 10 it's the other way around, unfortunately. I've gotten at least 30+ emails on SkinComplexRX from women asking about it and whether it's a scam, and also from women complaining about it because they had been scammed. It's your typical 12 day short-term free trial that I warn about. The main problem with these short term trials is that they are deceptive and you don't know what you're signing up for. There are some 30 day trials that are transparent, and good products, but there's very few! Thanks for your message. Rachel~WomensBlogTalk.com

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Q: Dr . Oz why promote a product that the manufactur offers one price on your show and charges another? That's fraud, can't trust Oz -David

A: David, that's the scam. Dr. Oz doesn't recommend or sell any of these scams. They are crooks just using his picture. Dr. Oz makes millions in other ways, but not from these wrinkle cream scams. Rachel~WomensBlogTalk.com

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Q: Need phone number to find out when my stuff is coming I ordered -Tina

A: Tina, what did you order???? Rachel

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Q: Can you recommend an anti aging cream for wrinkles I am aged 60. Can you tell me if lifecell and kollengen are scams please. -Marie

A: Hi Marie, thanks for your question. Kollagen Intensiv is my top recommended cream, it is not a scam. You can purchase it outright. Lifecell is not a scam either, I love this cream. It is, however, a membership and so you have to call and cancel it before 30 days or they will send it to you every 90 days after that. I prefer recommending Kollagen Intensiv since there is no "trial" or any "catches." I would encourage you to read my personal review of Kollagen Intensiv. Let me know if you have any more questions. Thanks! Rachel

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Q: I have ads pop up all the time about these fast acting eye creams for puffy eyes. The same women are in all the ads but the products are always a different name. (Derma Glo, Avalure, Clair and Joliquae cream and serum. Why?? -susan

A: Susan, they're all scams. They use identical ads and fake quotes with celebrities and offer hundreds of different free trial scams. Now that you know they are scams, just avoid ALL of them. Rachel

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Q: bought some 'trial-cream' for £2.95 and now they hace billed me for £89.95 can 7ougive advise -pamela

A: Pamela, do you have the name of it? There are hundreds of these scams. Rachel

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Q: just looking at my email clicked on an ad, said free trial ILLU-ANTI AGING CREAM. CLICK ON SEE THEN GET A BILL FOR THE CREAM, EYE CREAM, THEN RUSH ORDER SCARED ME, WE ARE IN MEDICAL CRISES WE HAVE NO EXTRA MONEY. I CALLED THEM, THEY SAID WE SEND U OVER TO THE FRUAD DEPARTMENT, THEN HUNG UP ON. I GOT A EMAIL SAYING CANCELED THEN LOOK BK STATEMENT THEY BILLED 4.99 THEN 4.99 THEN2.99 RUSH DILEVERY. OH MY GOSH, NO WAY PAY THESE CHARGES CAME IN THE MAIL NOW HAVE TO PAY TO SEND IT BACK. IF RIGHT ADDRESS TO SEND BACK. I AM SO SICK NO WTHIS MADE ME EVEN SICKER WE HAVE NOT EVEN A PENNY PLEASE HELP NEED MY MEDICINES -de

A: File a fraud dispute with your credit card company or bank. Rachel

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Q: Is this the same company for Renew Rejuvenating Eye scream? And if it is could give me the number for cancellations? Thank You! -Myla

A: Myla, there are hundreds of these scams, and Renew Rejuvenating Eye Cream and Serum is one of them. The phone number for Renew is (888)668-8955. If you can't get through to cancel, I would quickly file a fraud dispute with your credit card company or bank, usually they will block charges. Good luck! Rachel

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Q: Recently I bought the anti-wrinkle cream promoted with Kelly Ripa. I was charged $495 and then an additional $1.95 for shipping, then I saw $4.95 four anti-aging facial serum from clearly perfect. Him I have never heard of. I called to question the anti-aging serum but never received an answer. So this past weekend there was a charge from my bank account $93.90 pending withdrawal from my account which I did not authorize and to be honest with you I didn’t care for the product itself. Again no answer so I went to the bank yesterday and destroyed my card and they wrote a dispute letter that will be going to this company but what I need to find out is should I go ahead and try again to call the company and request the cancellation and demand my money even while the bank is now invetigsting? -Theresa

A: Yes, I would still try to contact them to officially cancel the recurring auto shipment, otherwise you can get a surprise collection notice months down the road. This wouldn't be typical if it's from a foreign country which a lot of them are, but not all.... I've seen it happen. It's like adding insult to injury. Good luck! Rachel

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Q: I need the number to Aurora - need to stop the pending charges.. two items - each cost $89.77 (reshapery) and (skin beauty 89.71 - cant find a number - its was recommended by Dr. Oz Thank you in advance.. -Susan Kling

A: Susan, I found the contact info for Aurora Mineral + Cream (800) 719-9459. Email is: [email protected] They had me at "Hollywood's Best Kept Secret." They use all the same quotes and pictures as all the other wrinkle cream scams. Good luck. Rachel~WomensBlogTalk.com

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Q: Is Bella radiance a scam -

A: Yes, big fat one! Avoid.... Rachel

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Q: I sent for the Allure products & paid the shipping. Am I obligated to buy more? -Helen Buxbaum

A: Helen, yes. By agreeing to their free trial, it's only free during the "trial period" of 12 days. Day 1 is the day you ordered. They will bill you full price on the 12th day, unless you call them first to cancel. Even if you haven't received it yet, call them and cancel. I have the number for "Alleure" but I'm not sure if that's what you have. Check the spelling, there's so many of these scams it very well may be a different cream. The number I have for Alleure is (800) 637-9173. Good luck! If you can't get through, call your bank and file a fraud dispute and explain the situation. These people are crooks 100%. Rachel

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Q: What is the real name of the Shark Tank cream all of the investors got involved with. I saw so many companies who said they had their cream. I got caught up in a couple but they were scam companies and they all used the same models. That should have been my red flag!!! We are -Josephine

A: Shark Tank creams are all scams... just avoid them. There were a couple of Korean girls on shark tank one time, but I don't know the name of their creams, and if you google Korean girls shark tank, all the scam creams come up so don't trust any of them. Rachel

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Q: I cannot believe I got scammed into this. What was I thinking?!?! I just ordered it tonight and I am trying to cancel. There isn't a phone number in the email. How do I find a number to call? This is what the email says. If you have any questions about this order or the products/services you've purchased, or you believe you have received this email in error, please feel free to call customer service at the number listed on our Contact Us page. Thank you for your business. *THE CHARGE WILL SHOW UP ON YOUR CREDIT CARD STAETMENT AS( 8442987481fitlifenow ) -Jayme

A: Jayme, try the phone number that's there 844-298-7481

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Q: Hi there. I was scammed with cream, and cancelation emails come back as undelivered. The creams are skinglow and allskins. I am struggling to get contact details to cancel. please help -sandra-lee wouda

A: Sandra-Lee, The phone number for Skin Glow is (855)334-5864. I did find the All Skin free trial, but all the links flip to different wrinkle cream scams, so I couldn't find their number. I would take a look at your credit card statement and see if there's a different company name (there usually is) and see if there's a phone number (there usually isn't). However if you can find out the company name who's billing you, you can file a fraud dispute with your credit card company, if you used a credit card. Good luck. Let me know if you find a good number for All Skin. Rachel~WomensBlogTalk.com

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Q: I just ordered skin care products from amore I ordered face cream, eye cream and mosturizer I was charge 45.91 Have you heard anything about them? I did receive confirmation notice via email on products with a the following contact info [email protected] 7 DAYS A WEEK, 24 HOURS A DAY (866) 981-5685 Amoré Customer Service Department [email protected] 7 Days a week, 24 hours a day (866) 981-5686 moré Vitamin C Customer Service Department [email protected] 7 Days a week, 24 hours a day (866) 981-5687 Each product has a different telephone number so I was concerned but I also received a email regarding the following on items I ordered Also I received the info below on items I ordered Enjoy peace of mind knowing your recent order includes protection from InsureShip, a 3rd-party shipping insurance agency. InsureShip gives you a money back guarantee should your order become lost, damaged, or stolen in transit. Need to file a claim? Not a problem! Complete our online claim form here to get started. Order information Policy ID: 707 Policy Issue Date: 09/25/2016 Order Number: 1970033 Expiration: 60 days from Shipment Date Questions? 866-701-3654 [email protected] www.insureship.com 3211 Cahuenga Blvd W, 2nd Floor, Los Angeles, CA 90068 LIC #0G03545 File Claim Coverage Terms FAQ Policy ID: 707 Policy Issue Date: 09/25/2016 Order Number: 1970033 Expiration: 60 days from Shipment Date Questions? 866-701-3654 [email protected] www.insureship.com Looking forward to hearing from you. -Christine

A: Christine, beware! The Amore products are all free trials, and it sounds like you signed up for at least 3. They're going to bill you full price for each one to the tune of about $91 for EACH one. The free trial is only 14 days long, and day 1 is the day you ordered. I don't trust any of these companies only offering that short of a trial. They're banking on you not noticing the charge because you'll practically be just receiving them all by the time the trial is over. They're very difficult to cancel, and based on the fonts they're using, this is probably a scam based out of Pakistan. I would call right away and cancel them all, or file a fraud dispute with your bank. You're going to be surprised at all the charges racking up. If you signed up for the Amore cream and eye cream, that sounds like one company, but oftentimes they'll trick you into accepting several free trials, just to get the original one you wanted. I've copied this from a website I found with the offer. Good luck, Rachel
Amor� Eye 14 Days Trial Offer Terms and Conditions:
Please take a few minutes to read the following as when You purchase the Amor� Eye Trial Offer You automatically accept the following terms and conditions.

We are confident you will see the benefits of using our Amor� Eye Product within our 14 Days trial. You are taking the next step toward a more confident you! Upon signing up for your trial offer, your credit card provided will be charged a One-time processing fee of . If you contact customer service to terminate your trial enrollment within 14 Days of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything else. Your enrollment date is the date that you submit your order for the trial product. All orders are shipped within two business days.

If you do not cancel within 14 Dayss of your intial trial purchase, we will charge the same card you provided the full product cost of $91.94 and enroll you in our auto ship program, which will ship you a fresh monthly supply of the product, and charge your card $91.94 every 30 days thereafter. You can cancel out of the autoshop program at anytime by contacting customer service at 866-981-5686 or [email protected], 24 hours a day, 7 days a week.

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Q: Hi I stupidly applied for a free skin care trial. I say stupid now. I did check all information on page and there was no mention of further charges but now site gone. This was the so called Pauley Perrette cream. There are no names on the 2 shipping emails I got no contact numbers etc. Charges appearing on my bank statement are Skinny and SkinFresh and FreshSkin but cannot find ANY details I understand I've been scammed but how do I cancel a subscription if I cannot find any trace of this fake company. I am in Australia and the charge is over $200. Any idea of what the company could be called ? -Irene

A: Hi Irene, your best bet is to call your bank and find the numbers for all the names of the companies who charged you s&h fees and/or subsequent fees and contact them to cancel. If you can't find a good number from your bank, I would demand that they dispute the charges for you. Rachel

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Q: Do you have a phone number for Ziladerm -Beatricia

A: I'm sorry but if it's not on my list I don't have it, it's hard to keep up with all of them. Please call your bank they should be able to assist you. Thanks! Rachel

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Q: Do you have any information on “Celine ageless moisturizer” my daughter gave me some, tried to find info on it, but had no luck finding any reviews -Dana

A: FREE TRIAL SCAM 100% There will be no real reviews...but you may find fake ones on their sales pages. Rachel

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Q: Where do i find suisse renewal -Carol

A: Suisse Serum is a scam, their phone number is on my list.

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Q: How do I get a phone number to cancel my sample cream -Marian

A: I guess you didn't see the link for my Skin Care Free Trials - Phone Number List

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Q: Unfortunately, it has happened to me. Does anyone have a number to call to cancel reorder? Thank you. -Chandra

A: Chandra, what's the name of the product? Rachel

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Q: Why does Visa, MasterCard etc accept these Scammers as merchants. My banks employees gave me the low down when I was a victim of these scams and the Banks DONT make it harder or even impossible to bilk the public. Doesn't this make the banks complicit in the fraud? -Layne

A: Layne, it's because these companies do post their terms and conditions at the bottom of their websites. But it's unfair for the customer to have to search these out, it's deceptive. I don't know how they get away with it. Rachel

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Q: I've ordered the free trial of facial revive and arrived today, at the same time, they've charged $130 in my account (debit card). I managed to call the customer service and cancel the products and ask for refund, they will refund 50% and need to take up to 10days, the rest of the 50% will only credit to my account once they receive the return products. I've received their confirmation email regarding the first 50% refund but not the remaining, what should I do? Should I call the bank to cancel the account and report as scam or should I wait for the refund? Please help. Thanks -Emily

A: Emily, that's a tough call, because you can't believe a word they say. You can see if they refund and if they don't, file a fraud dispute with your bank. Good luck, Rachel

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Q: Am worried now sent postage fee how can I ensure no more payments are taken -gillian

A: Did you read the blog post? I give instructions there. You need to call and cancel, or file a dispute with your bank. Rachel

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Q: How does one select the best anti aging products.. -Sarah

A: Hi Sarah, it's really about finding something suitable for your skin type, and choosing a reputable product with quality ingredients (non toxic) and for the specific issue you're trying to treat. I have sensitive skin and eyes, so I enjoy Beautycounter products. They are gentle, effective and non-irritating. Good luck! Rachel

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Q: Please help me. I need to get out of pura Vida skin care free sample. I can't find any phone numbers -CLAIRE

A:

CONTACT US


Billing & Customer Support

PuraVida
Toll Free: 1-877-251-2215
We are open 24 hours a day/7 days a week
Email: [email protected]
Returns Address
PuraVida
RMA # (Obtain RMA by calling 1-877-251-2215)
PO Box 41542
St. Petersburg, FL 33743

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Q: The business practice of refusing to refund the cost of a item that I returned is scathing to the practice or retail. I am sending notification to Dr. Oz, Shark Tank, Ophra Winfrey how you are using their names to dupe people in to "trying the item for free". -sicily

A: Sicily - definitely not "me" - please read my blog I wrote it as a warning to consumers to AVOID these scams and educate them. If you want to make a difference, file a complaint with the BBB and your state's attorney generals office. Dr. Oz et al can't control all the people online using their names to sell their crappy scam creams, don't waste your breath or energy contacting them. Just being honest. Thanks, Rachel

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Q: Does anyone have phone number for investors? -Jerrine

A: Jerrine, I'm not sure I understand what you're asking? You posted this question on my Beware of Scams article. If you're looking for a phone number to call and cancel a free trial, give me the name of the cream and I'll see if I have the number. Rachel~WomensBlogTalk.com

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Q: could you let me know if this cream is a scam dermaC address 207 regent st London w1b 3hh phone 44 203 1290 772 -joyce

A: Joyce, yes, DermaC is one of the creams I've had complaints about. The number I have for DermaC is the same: 44 203 129 0772, and their email [email protected] A lady who had emailed me before about this product says they billed her £69.83 on the 14th day (day 1 is the day you accepted the trial/ordered). Rachel~WomensBlogTalk.com

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Q: Do you have a review on South Beach Repair and Release Cream? -Janet

A: Hi Janet, use the search box on the home page of the blog to search for the products you're looking for. Thanks! Rachel

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Q: Is Radiant Brilliance out of Tampa, Fl a scam? -Marilyn

A: Check my Scam Phone number list.... sounds like it and there are a ton of scams out of that area.

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Q: What is the cost of SkinNu Serum- I recieved EyeNu Cream? I didn't order it. -Donna Smith

A: Donna, these are both scams, I would advise against purchasing. They're all about the same price, between $85 and $95. If you're looking for an effective anti-aging cream at a reasonable price, take a look at my review on Kollagen Intensiv. It's my top recommended wrinkle cream. Thanks! Rachel

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Q: It's purely vital a scam? -Samantha

A: Samantha, I can't find anything under google under "Purely Vital" but it sounds like the name of one. Just make sure you search for the terms and conditions, that's the only way to tell for sure. But if they're offering you a "free trial" it most likely is only free for 14 days then they disappear from the face of the earth. Rachel

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Q: I think I have been scammed as I ring a number there is no answer how to stop then what to do I bought free trial facial revive I'm worried as my time is up and I don't want to any more please help me the number they gave me for questions was 61240363038 and when I ring I get wrong number -Gabrielle

A: Gabrielle, if you've tried and the number doesn't work, file a fraud dispute with your bank or credit card company. Rachel

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Q: I requested a sample of some beauty cream which were supposedly endorsed by Princess Kate and Dr Oz. I cancelled very soon and was then informed by email that I would get auto shipments every month at 99.95. If I hadn't been aware of what was going on my credit card would have been charged on the 15th day. When I said I did not want any more product they offered a 50% special customer rate. -June

A: You can either accept the discount or dispute the charges with your bank, those are your only two options. Rachel

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Q: If I ordered but have not yet received the product, can I still cancel? I'm afraid that I will have the same thing happen to me and my card! Please help! -Heather

A: Heather, yes you can if you know the product name and can find the number. Or, file a fraud dispute with your credit card company. They would have already billed you the $4.95 S&H fee so that's who will bill you on the 14th day when the trial is up. Day 1 is the day you ordered. It will not be free.....I can assure you of that. Good luck! If you can give me the name of the cream I may have the number. Rachel

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Q: Like a dope, I just signed up to pay a total of $10.82 for Decollage Hydrate Firming Cream and Decollage Levage Uplifting Serum.....they sent a confirmation email with a phone number (1-844-215-7226). I didn't see any fine print about a subscription. But, now that I've read up on face cream scams, I'm concerned. Of course, you can only call on weekdays. What do you think? Did I just get scammed?? Do you think they'll actually cancel if it is a subscription if I call nwxt week? -Dale

A: Hi Dale, we spoke by email, but unfortunately these are scams, nothings free :) Hopefully you will be able to call tomorrow and cancel, if you have any trouble contact your bank and file a fraud dispute. Rachel

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Q: I order some free samples from PREMIUM Brand snake venom peptide cream and/Anti-aging formula no where on the site did it say i will be charge for a month's supply i always look for the small print and there was none i got a alert from my bank asking if i made a purchase I'm just wondering if i got scam ?i got a email and the info is a order confirmation number my bank statement show PRIMARYCHTDY the other one is BetterNutraPlace.thank you karen -karen

A: Karen, yes this is a huge scam. Contact the cream manufacturer and cancel your subscription asap. Premium brand is on my list of phone numbers to cancel.

Rachel

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Q: Juv -Jia

A: Jia, do you have a question? All I see typed is "Juv"  Rachel

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Q: I received a free trial of La Mirical anti wrinkle cream with snake venom peptides. I did not like the cream at all and now they've charged my checking acct $98.41 without my authorization. I was stupid in doing this, but I need to know how to get my money back... -Paula

A: Hi Paula, you need to call Creme La Miracle at (877)278-2984 or (888)345-7556 (on jar) and cancel your subscription, otherwise they'll keep sending it to you every 30 days. They usually won't refund your money once your past the 14 day trial period, which if you've been billed, then you're past it. You can try asking them, sometimes they will do a partial refund but not likely. You can also try filing a fraud dispute with your credit card company if you used one. Good luck! Rachel

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Q: I ordered a free trial last night of Biossance billed through Merridian Enterprises. I paid with PayPal. Have you heard of them and do you think they could bill me again for any other charges since it went through paypall? -Margaret Wells

A: Hi Margaret, I haven't heard of Biossance but I did find their customer service info. I would contact them and ask if it's a recurring shipment.

CUSTOMER CARE

The Biossance Customer Service Team is ready to assist you. Customer Service hours of operation are Monday-Friday 9:00 am –9:00 pm EST.

Feel free to contact us by phone at 1-844-688-5885 or via email at [email protected] We will respond to your email within 24 hours on weekdays. Emails sent over the weekend will receive a response on the next business day.

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Q: I ordered serum and cream yesterday from clearwater, Fl and received it today from Tampa. It's not the same brand I ordered, and there was no statement, instructions, or anything saying I'll be sent more or billed later. Can I just send it back, unopened? -Patricia

A: Patricia, I wish it were that easy. No, since you received it, this means you accepted a free trial offer, so you'll be billed for both a cream AND a serum (roughly $95 EACH) on the 12th or 14th day (day 1 is the day you accepted the trial). You will be sent more and billed every 30 days until you cancel so we're talking roughly $200 month until you cancel, if you can get through. What are the names of the creams/serums on the actual packages? I may have the phone numbers so you can call and cancel. Even if you send it back they'll still bill you. Rachel~WomensBlogTalk.com

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Q: The phone number to cancel Order for Dr Oz Regenerie Cream? -Jolynn

A: http://www.womensblogtalk.com/skin-care-free-trials-cancellation-phone-numbers?leanquestions=1#scroll-to-question-

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Q: Is the cream from shark Tank a fraud for the free offer -Janice smith

A: Shark Tank creams are all scams, beware. Rachel

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Q: I have ordered the Jubile product on the shark tank and they have billed me and will probably continue to do so even though I don't want the product and I want a refund and also there is no contact number....what can I do to contact these people and get my money back and cancel my order? -Maria Russo

A: Maria, call your bank and get the number for the company who is billing you, call them and cancel and get a confirmation. You should tell them you don't want it and demand a refund. Rachel

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Q: Can you tell me when the product aired on shark tank? I've read all the warnings about the cost, ect. But I didn't see the episode and would really like to -Jean

A: Jean, there's a big shark tank scam circulating right now. Fake ads saying these creams were seen on shark tank. There are a bunch of them, don't believe the misleading ads, they are lies. Rachel

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Q: Scam...Nova care......dermagen...do you have phone numbers so I can cancel -Beverly

A: Beverly, the phone number for Novacare is (855)282-2962. The phone number for Dermagen is (855)407-6623. Good luck! Rachel

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Q: Are you shipping from Canadian warehouse also do you have keto max -Wendey Bowen

A: Hi, I ship the Keto samples from my personal supply from Florida. If you order direct from Pruvit they ship directly from their headquarters to Canada. Keto Max is not around anymore, that was the old formula, now the new improved formula is called Keto NAT. Same Max flavors, just better. :) Thanks! Rachel

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Q: can I get my free sample ? -valeri

A: Valeri, please read the blog. I strongly advise against these free trials. The only one (like under the sun) that I like is Lifecell, since it's a 30 day trial that turns into a membership. But it's been around for 12 years and I've used it for YEARS...long before these 14 day free trials scams with horrible products became popular. So, you can try the Lifecell for free for 30 days, but they do bill you on day 30. So if you don't like it, just be sure and call before the trial is up... Read my Lifecell blog first so you understand fully how it works. I'm not trying to trick ANYONE! :) And if you're not comfortable with a trial, then don't do it.... Thank you, Rachel

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Q: HI Rachel, I have just ordered a free trial product on 11/29/16 called the Revived youth renewal cream (not sure if this is the product name) on Ellen DeGeneres advertisement for paying $4.95 shipping and handling. I did not know this may be a scam. After I entered my personal and credit card information, there was no order or confirmation number, no term and conditions then the page is gone. I am not sure whether the order is accepted? Should I cancel my credit card now before the company make charges on my card? This is my first experience about this kind of scam! Thank you for your advise! -Rhoda

A: Rhoda, this has scam written all over it. Call your bank and see if you can file a fraud dispute or see if they'll block the charges. If you used a credit card (vs a debit card) they are usually pretty helpful. If you simply cancel your card without contacting the manufacturer to cancel, they can actually take you to collections believe it or not. Crazy. Just call your bank and see if they have the phone number if it's not next to the charge on your statement or banking online. Rachel

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Q: Is dr.Oz. recommending Christie Brinkleys line of SKIN care or does he have a SKIN line?I have been burned and ripped off enough. -Victoria

A: Victoria, Dr. Oz does NOT have a skin care line nor does he recommend the creams that these scam artists purport to be Christie Brinkley's. These are all misleading, flat out lies to sell their products. Dr. Oz is plagiarized more than anyone on the internet to sell their creams, diet pills, etc. Be very careful. 99% of the "celebrity creams" are scams. Rachel

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Q: I was wondering on these face cream ads where do they get the people on the website to give great reviews? I kept thinking am I wrong for not getting it and thought I better check it out before I think about ordering anything and found your site. Thanks for the great information and help. -Dana

A: Dana, most them them are fake....they just put up fake quotes and pictures. Even the sidebars are not real. On a real website, there are ads and such on the sidebars and you can click around and go to other sites (real links). It "appears" there are news reports or whatever on the sidebars of these fake sites, but try clicking around and none of them are actually links. All these cream scams do is create fake, misleading web pages hoping people believe the claims. Rachel~WomensBlogTalk

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Q: Do you know of the mailing address for Dermafolia skin cream to return the product. I have not been able to get the address and my bank told me I must return the product. -Alfred

A: I'm sorry I don't, you'll have to call Dermafolia 844 678 7877

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Q: funny I was about to get my c.c. out and buy christey Brinkleys wrinkle cream until I read your article. my question: is her skincare line a fraud as in your article? -Teresa

A: Teresa, Christy Brinkley does have a legit skin care line, but she's allowing third parties to "sell" her creams as a short term 14 day free trial. I've also seen it on her own website as a 30 day trial, or you can buy it outright. So, you have to be really careful of the companies offering her cream as a 14 day free trial - and I'm not even sure if those are "really" her creams. So find her official website if you want to buy her creams. I personally did not like them at all. The night cream smelled like bug spray and it all bothered my eyes. I gave to my mom and she didn't seem to mind the smell. She also uses Parabens and phthalates so it's not clean skin care. I can recommend much better skin care. Check out my Beautycounter Top 10 favorites. I love the Countermatch line! No bad chemicals, very safe, and amazing products. And they are not "free trials." Thank you, Rachel

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Q: I just purchased Kim Kardasians Borealis skin cream and eye serum. Is this also a scam. I just found your website just after I put my order in. -Linda

A: Linda, yes it is. They're going to bill you on the 14th day for about $90 unless you call and cancel before that. And they'll keep sending it to you monthly. The phone number for Borealis is (877)618-8102. I would call asap and cancel. Day 1 is the day you accepted the free trial and ordered. If you can't get through (fast busy ring, no one answers, etc) file a fraud dispute with your credit card company or bank. Sometimes they'll block further charges. ~Rachel

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Q: I'm thinking about ordering plexaderm do you recommend it ? I'm on a limited income and cant afford to be scammed -marilyn phipps

A: Is it a "free trial"? Then no, I do not recommend it. Be sure and read the terms and conditions which are often hidden at the bottom of the page. Rachel

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Q: I was scammed by DermaNu and now they have sent me more product. I want to return the product but I do not have a return address. Do you have an address for them that I can send this back too or should I just do return to sender? -Kimberly

A: Hi Kimberly, returning to sender doesn't work. You have to contact them to cancel your arrangement. I did find the contact information for DermaNu. I would both call, and send them the product back return receipt so you have a record of it. Good luck! Rachel~WomensBlogTalk.com

Returns Address:
Derma Nu Returns Department
3760 W. McFadden Ave. B602 Santa Ana, CA 92704
Corporate Address:
Derma Nu
,
Customer Service:
Phone: 1 (800) 470-6810
Email: [email protected]
Customer Service Hours of Operation: Mon - Fri 9am - 5pm PST
Must have RMA number from customer service clearly labeled on package. No return to sender will be accepted. See Terms and Conditions for more details so we can better service you.

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Q: Can you give me the phone number for Ombia Derma. I received the free trial a couple of days ago and decided to go online and research the product when it claimed to be Snake Venom Peptide Cream. That kind of scared me and then come to find out the whole thing is a scam. I want to cancel before anything gets charged to my credit card. -Sherry

A: Sherry, I'm sorry but I'm unable to find the number for Ombia Derma. All their links flip to different creams, which is indicative of these scams. I would call your credit card company right away and file a fraud dispute. Sometimes they'll reverse all the charges. Rachel

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Q: How do I get a refund? -Lila

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Q: I got skin optics delivered, can I send box back and file dispute with my bank.. So money stops coming out. I'm on disability, I had no idea this was some scam, with boxes I didn't want or expect. Thanks for any advice. Janet -Janet

A: Janet, thank you for your question. You will need to contact Skin Optics by phone to cancel your trial or they'll keep sending it to you each 30 days and bill you. The bank will normally want to know that you've contacted them to cancel. If you can't find a number or they are not reachable, you can try explaining that to your bank and tell them it's a scam and ask them to block future charges. Sometimes they make it impossible to reach. Good luck! Rachel~WomensBlogTalk.com

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Q: Do you have the number for the Aurora eye serum & cream to cancel on your list? Needing to cancel -Carolyn

A: Carolyn, the number for Aurora is (800)719-9459. Good luck getting through to cancel! Rachel~WomensBlogTalk.com

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Q: Do you have customer service for Aurora Eye Serum - N want to return the unopened box, and have the P.O.Box # but I need the phone number? Thanks -Nan

A: Nan, try this phone number for Aurora skin care (800)719-9459, the email I have is: [email protected] Rachel

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Q: I need the PHONE NUMBER to RevYouth. I just got a anti wrinkle cream Saturday & I have never heard of this company. HELP PLEASE!!! -Kathy

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Q: Trying to find number to cancel Derma Joie face and eye cream. Ordered the trial version and now they are charging 93.80 and 92.85 on my credit card -Sue

A: Sue, if it's not on my list, please call your bank and ask for the number. You may find it in comments but sometimes they change phone numbers. Good luck, Rachel

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Q: have you tried the angellift from the shark tank show -michele germano

A: Michele, no I haven't. I just looked at their website...seems gimmicky to me. Personally I don't think putting something in your mouth to "push" out the wrinkles would really work, and it seems like it would be uncomfortable and short-lived. Have you tried? Rachel~WomensBlogTalk.com

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Q: phone number for Bellavel skin ..have to cancel free samples by tomorrow and number I have is not correct -cindy

A: Cindy, I hope you've called your bank by now. I unfortunately don't have every number...they change daily and rapidly so your best bet is to contact your bank for help and try disputing the charges altogether. Good luck, Rachel

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Q: I'm afraid I fell for not 1, but 2 of these so called scams. I thought I was buying Christie Brinkley's line. When my packages came in the mail there was no contact information listed anywhere. I don't know how to cancel my subscription with the companies. Help! -Katla

A: Katla, this is typical of those scams - they try to make it impossible for you to contact them to cancel. What are the name of the creams on the containers? I may have the numbers. ~Rachel

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Q: I got a free trial of ageing skin product , and I tried to cancel it but there is no address or anything . I cannot afford to buy the product .. is there any adrress to cancel ? -Gayle

A: Gayle, call your bank...get the number and call and cancel. Rachel

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Q: What number do I call to cancel this? I received HR-cream and Inherent beauty and can not find a phone number. -Diane Parks

A: Diane, the phone number for Inherent Beauty Anti-aging Serum is 888-239-5985 and their email is [email protected] I could not find a phone number for HR Cream. I've heard of this one before. I would check your bank statement and see if there is another company name listed next to the charge and see if you can find it that way. You can also file a fraud dispute with your bank. The HR Cream links are all flipping to the Beauty & Truth anti-aging products, another free trial. Rachel~WomensBlogTalk.com

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Q: Why are such companies allow to operate under such misleading information/policies? -Marjorie

A: Marjorie, It's unfortunate but they do lay their terms and conditions out but it is NOT easy to find. You normally have to scroll all the way down the page to see them. It's very misleading. Many of these companies are based out of other countries so there's really no recourse. This is exactly why I write about these scams to warn people. Thanks for your question. Rachel

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Q: I ordered a sample for the $4.95 shipping charge and refused the other products they pushed. I was led to believe this was the same product presented o The Shark Tank and the Dermaskin Labs were handling it. Is this another scam and can I call my credit card now, the same day I ordered it and tell them to be sure to only pay for the one time order of $5.00? -Sally

A: Sally, yes I would call your bank and get the phone numbers for the company who is charging you, call them and cancel right away. You want to do this before the 14 day "free" part of the trial is up. Good luck, Rachel

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Q: Is Angelina Jolie's Skin Amour sample offer a scam? -Angie

A: Angie, yes it is. Angelina does not have a skin care line. These companies just use fake stories and pictures to sell their creams. Don't buy into any of these celebrity scams. Rachel

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Q: Is Crepe Eraser advertised by Jane Seymour a scam? -Linda

A: Hi Linda, Crepe Erase is not a scam, it's a product I recommend and you can read my Crepe Erase review here. It is a membership however. Thanks! Rachel

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Q: I just ordered dr. Oz cream. I need a number to cancel. -Cheryl

A: Hi Cheryl, check my Free Trial Scam Phone Number List. It won't be labeled Dr. Oz Cream, they just use his picture to sell their bogus creams. I'd check your bank statement or call your bank and ask for the number of the company who is billing you, it'll be a different name altogether. Good luck, Rachel

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Q: Hi Rachel, I got scammed with the ilium cream "rush" trial. Now that I go back to the website it says "tryparisianglow" - is this the same company? -Amy

A: Different products, they often flip their links to new scams, so people can't find the original ad for the cream. I don't have either one of these on my list, sorry. I would call your bank and see if they can give you a number for Ilium. Rachel

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Q: What is the story of dr Oz's backing these cream/serums every time I turn around? I must know what is in what I buy... -ellen

A: Ellen, Dr. Oz does not back ANY of these creams. It's flat out deceptive marketing. Their ads are 100% false. Don't believe them. You can look on Dr. Oz's actual site and you will not find a thing related to any of these creams. In fact he has a youtube video of him chasing down some crooks who do the same thing with the weight loss pills using his name and picture to sell these bogus garcinia cambogia pills. It's hilarious, he flies to this companies corporate office (which is basically a warehouse) and the owner is basically hiding in his car. Once he's cornered by Dr. Oz he basically says "no comment" to Dr. Oz's face and takes off. They do the same thing with these wrinkle creams. They say Dr. Oz recommends them but he does not endorse ANY specific cream. None of the celebrities do, it's all a complete joke. Rachel~WomensBlogTalk.com

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Q: Are any of really any better than oil of olay -patricia

A: Patricia, you're definitely better off using Oil of Olay versus accepting these bogus free trials! My mom still uses Oil of Olay and her skin looks great! :) Rachel

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Q: I have also been ripped-off of $ 94.56 from my debit card when I tried to file a scam rip-off report it asked for an address which I don't have cause I did transaction online -Steven

A: Steven, don't waste your time on that website, call your bank immediately and dispute the charges. They may also be able to give you a phone number for the company who is billing you. Good luck! Rachel

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Q: I'm being scammed and cannot find how to cancel. I ordered 2 sample products called Ombia Derma and Renewed Advanced Eye Gel. They have charged my credit card $94.57 and $89.47 this month. I haven't even received the products for these charges, which I do not want. How do I find out how to call the company to cancel this? Thanks -Teresa

A: Teresa, have you checked your bank statement and looked for both the s&h (small) charges and also the big charges? There is probably a different company name altogether charging you for these creams. See if there's a number on your statement, or file a fraud dispute with your credit card company. You can also try searching the BBB website for the company names who charged you. Or google "Ombia Derma free trial" and "Renewed Advanced Eye Gel Free Trial" and see what comes up. You'll find that most of the offers will flip to different creams, so you just have to click the back arrow and check the next website. You may have to check 15 websites for each cream and if you're lucky there will actually still be a link up and running that will lead you to those cream offers. If you find one, scroll all the way down to the very bottom of the page and you'll see a "contact us" link, and their phone number will usually be there. Call the cream company and cancel. Good luck. Rachel

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Q: I recently received a ‘trial’ offer of anti aging cream ‘endorsed by Judge Judy’. BEFORE I read this. Am I in trouble? As I’m not sure yet if it really works. -Linda

A: Linda, they're going to bill you about $100 for the trial product on the 14th day (day 1 is the day you accepted the offer). If you're not down for this, I would call your bank asap and get the number for the company who billed you. Judge Judy did not quit her day job because she find or created a miracle cream, that's 100% a SCAM marketing ploy. Good luck, Rachel

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Q: How to file a BBB complaint for Renue Derma -Emily Akins

A: Emily, here is the BBB Link to file a complaint for Renue Derma. If you look over on the right, you'll see I already pulled up the company. Just click "start your complaint" on the bottom and go through the prompts. Rachel~WomensBlogTalk.com

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Q: I need a phone number to call bc I never received my order -tessa

A: Tessa, there are hundreds of these scams. What is the name of the product?? Rachel

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Q: is pure natural anti-aging cream a scam I can't find a phone number need to cancel this? thanks -Lynn

A: Lynn, call your bank for the number. That's the fastest and best way to resolve the issue. If they can't give you a number, then that should be enough information for them to dispute the charges for you. Rachel

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Q: How do I correspond with Ombia Derma to discontinue any products or charges from them? -Kay

A: Kay, I haven't been able to find phone numbers for Ombia Derma, all their website links are flipping to new scams. Contact your bank and explain the situation and ask to file a fraud dispute. They should block charges. Rachel

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Q: I need the phone number for Renew/Derma anti aging face cream.They have taken 400.00 dollars out of my account.Do you think I can get that money back and how? -Carol

A: Carol, the phone number for Renue Derma is (855)494-4440. I noticed you spelled it differently. It could be two, totally different companies. They have a tendency to slightly change the spelling and start up new scams. I would file a fraud dispute with your credit card company, that's the best way to get a refund. These companies are crooks, they're not keen on giving refunds. Rachel

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Q: This product was supposed to be a free trial, but you have taken 174.87 from my bank account.It seems you are running a scam. -Shirley Richardson

A: Shirley, you are mistaken, this is not me scamming you! You left this question on my blog post where I am warning people against these scams. You need to contact the cream manufacturer and cancel the ongoing subscription or they'll keep sending it to you.  Rachel

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Q: I ordered the Novacare but since there is no return address or phone no. How do I cancel the order? I used my bank card which is a debit card. I know what I'll do I'll just cancel my card out. -Kathy

A: Kathy, that's probably a good idea. I have not been able to find a phone number for Novacare which is not a good sign! Rachel

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Q: I need you guys stopped send it me those cream and charging me for somethings I didn't order or I'm going to report you guys with BBB is the last time I will ask you guys -Jazmin kisswani

A: Jazmin, did you read the blog post that you left this question on? This is not me scamming you! I wrote this blog post to WARN people about these scams. Pay attention. Rachel

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Q: Is skin element by Christie brinkly a good one or will I be scammed as well I ordered it its a 30 day trial but I was bothered by that fact I never seen what it would charge me if I keep it Sincerely scared ? -Sarah

A: Sarah, "Skin Element" is not by Christie Brinkley, those people are scam artists using her pictures and fake quotes to sell their creams. Christie Brinkley does however, have her own line of skincare, it's called Authentic Skincare, and that link will take you to her one and only official website. I ordered the day and night cream and I didn't care for them too much. The creams had a funky smell (I hate to say this, but to me it smelled like "Raid" the bug killer) and they are extremely rich and creamy (left me greasy) so I gave them to my mom, and she happens to like it.

If your skin is extremely dry, you may like her line. On her site, you can just make a one time purchase, you don't have to sign up for auto-ship if you don't want to. Also, Christie's trial is 30 days, so I approve of this one, it's not a scam (just understand the membership aspect should you accept the trial). 30 days is long enough time period to receive the product and try it out and you still have plenty of time to cancel if you wish. And I like that she also has the option of just buying it outright.

I actually prefer Cindy Crawford's Meaningful Beauty by leaps and bounds which is also a 30 day trial. I'm currently using it and my skin feels so soft and smooth! Her products are for the most part fragrance free also, so they're much better for sensitive skin. Cindy's line is a monthly membership as well, so be advised. It runs about $40/month and you get to choose five pieces and you can swap things out if you want which I like. For example, I deleted the Glowing Serum from my order and instead I'm getting the Wrinkle Smoothing Capsules which are amazing. You can read my review on Meaningful Beauty here.

Hope this helps and let me know if you have any more questions! :)

Rachel~WomensBlogTalk.com

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Q: Hi, I also got scammed. Ordered neuphoric ageless facial serum (sample) so I though. Come to find out also got charged for reawakening phytoceramide eye cream. Do you know if these are good products? Also got charged for an iBook somehow. I didn't even know what that was until I called to cancel it. -vicki

A: Vicki, I'm sorry but I don't recommend any of these 14 day free trials. They don't even post their ingredient list on their fly by night websites. Can't trust them. Sorry you got scammed. Rachel

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Q: I have been charged for 2 products I never ordered: one is Youth Skin Forever and Fabulous Skin. Never ordered these and received these products. The companies charged me $89.24 and $84.97. What can I do? - Carmen

A: Carmen, check my Skin Care Free Trials Phone Number list and contact those companies, I give instructions there. Best to contact your bank for assistance as well. Rachel

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Q: How do I get a hold of all skin to cancell, I can't find a toll free number anywhere -Valerie

A: Valerie,  I can't find a number for All Skin cream either. They've probably closed up shop or changed the scam. I would contact your bank or credit card company right away and see if they can see a number on the back end. I would file a fraud dispute and they will usually block any further charges and sometimes refund your money. Good luck. Rachel

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Q: Kelly Ripa skin and eye care came as"Sin-opulent" and Eye -Opulent" products. After reading your expose', I called to cancel. They tried that half-price option just as you describe. When I pressed "o" I told the rep that I would pay no more, that it sounded like the scam you exposed, that I felt it was fraudulent etc. The rep assured me that I will be charged no further. The ph.no. For Skin opulent is877-7383861. For Eye-opulent ,877-734-6566. Callers have to insist that they do not want any half- priced deals, but to cancel totally. I'll see if I get billed further. Phyllis -Phyllis

A: Phyllis, thank you SO much for sharing this info, I have added both Skin Opulant and Eye Opulant to my list of phone numbers. The more people that share here is one step closer to fewer people being scammed. I'm hoping women will find this before they order! Sometimes that's not always the case, but I'm sure you're helping others by taking the time to leave the info, so thanks again! ~Rachel

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Q: What about Nouveaulift and Radiant Visage being scams? I bought into this as well and had asked if this was a monthly reoccurring charge and was told no! -Marsha

A: Marsha, they are both scams. Call and cancel or call your bank.

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Q: What number can I call to cancel thank you -Carol

A: What's the name of the cream?

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Q: I have not used nor ordered any of these products, something always held me back from ordering (must be sixth sense). However I do wonder how they can make a video of someone putting this stuff on half their face and without the camera moving from the face all the bags and puffiness and lines are gone! How do they do this? -Jackie

A: Jackie, special effects...

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Q: How can I return unused products or verify that I attempted to try with no address? I am very unsatisfied with this product that was advertised as being backed by Oprah and Dr. Oz Ive been billed $164.00 I want my money back. -Sonji Russell

A: Sonji, what is the name on the containers? I may have the phone numbers - you'd need to call them and cancel your order and request a refund. These are scams, Dr. Oz and Oprah do no back any creams.... Rachel~WomensBlogTalk

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Q: Why am I blacklisted from ordering? -Sharon

A: Sharon, what exactly are you trying to order? I hope it's not a free trial scam. If that's the case, be happy you're black listed. Rachel

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Q: I, like everyone else on this site, have been scammed by anti ageing cream companies. I have received RVTL anti aging and Equinox day and night serum to the cost of £205.87! I am devastated that I have been so silly. I have cancelled with my bank but is this enough? I will try and ring to cancel with company tomorrow as well. Do you know if they are two different companies? -suzanne

A: Suzanne, the problem is, if you only cancel with your bank (as in cancel your card), these cream companies can go after you by way of collections. You'll get a surprise notice in the mail and then you'll have to deal with clearing up your credit. You need to make every effort to cancel with each individual cream manufacturer to cancel recurring shipments. RVTL and Equinox are two difference companies. RVTL's phone number is (877)880-7726 and Equinox is (877)316-6838. I hope these numbers still work. If you can't get through, file a FRAUD DISPUTE with your bank or credit card company. Explain that you can't get through to cancel and that these are scams. The bank may have a back end number for these vendors if these don't work. Good luck! Rachel

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Q: Do you have Dermaology (skin and eye) and Renue Derma (snake venom peptide cream) company contact info. Please! Unable to get any help. Scam! Charged 14 daysafter purchase of a 30 day free trial. Ridiculous price! Tried calling four numbers. No help. Please after purchase of a 30 day free trial. Ridiculous price! Tried calling four numbers. No help.thank you! Debbie -Debbie

A: Debbie, Renue Derma is showing as out of business on the BBB website. You may need to take a snapshot of that and show it to your bank. The number published is (855) 494-4440 but it's probably not a good working number anymore. Dermology is (818) 303-9260. That stinks that people are selling Dermology as a short term trial. I love the cream and if you purchase it through my links it's just sold outright, not as a trial.  Rachel~WomensBlogTalk.com

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Q: I have been scammed cannot track the company the cream is called auralei.Hopefully you can help me await your reply.Have contacted the bank but they need proof that I have tried to contact them and to send the free trial back -Debra Kendall

A: Debra, here is the number for AURALEI (855) 256-2876. See if you can get through to cancel. Rachel~WomensBlogTalk.com

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Q: Even if the product is good and does work (or somewhat work) "AS PROMISED" I absolutely HATE the way all these online "wrinkle cream" companies operate: I ordered a product that "claims" to give you 60 days to return unused product for FULL REFUND but that sends you out THREE TIMES more product in 30 days-thus not actually giving you the 60 days to decide whether or not you wish to order THREE MONTHS WORTH OF PRODUCT all at once!!!! Maybe I would want to order 3 months worth of a certain product if I was actually given the full 60 days to make my decision after I had received the first kit at a greatly reduced rate. Even the seemingly more legitimate companies use these types of DECEPTIVE TO ME pressure tactics and I don't like it!!!! Who agrees with me that even if you like a product you will probably not order that product again-keep receiving product on a regular basis if you felt that you had in any way been a victim of false advertising or pressure tactics? What's with the having to order THREE MONTHS WORTH of a product you liked when you ordered it because it included 2 free gifts and had a money back guarantee if you were not completely satisfied? I actually did not return my first specially priced kit and request a full refund, but I did CANCEL with this company (& had NO PROBLEM doing so) because I really didn't like being FORCED to order 3 kits at once rather than just one kit at a time after I had received & tried out my first kit. -Alicia

A: Hi Alicia, which product did you order? Yea, 3 months all at one time is ridiculous. I like the business model of Cindy Crawford's Meaningful Beauty.  They send you a one month supply (much larger than travel sizes - enough for one month), and you have 30 days to try it before they send you the full sized amounts which is THEN a 90 day supply. If you get the trial and you don't like it, just call and cancel within the 30 days and they will NOT send you anymore or bill you. In fact, if you don't even like the one month supply, you can return it for a full refund. This is a much better way to do business in my opinion. So, I thought I'd mention this one since it's one of my top 3 recommendations. It is a membership, but they have great customer service and you can cancel at any time. I ordered it, and then cancelled it, then started it up again JUST to test their customer service and I had no issues at all. Thanks for your comment. Rachel~WomensBlogTalk.com

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Q: Is there a mailing address for CLARISKIN LTD? -Deborah Dawkins

A: Deborah, I'm sorry I don't keep track of addresses. I have the number for a "Clair Skin" but it could be different from Clariskin. Here's my list of numbers if you need them.  Rachel

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738 Comments

  • Anna

    Company seems to be Alpha Brudge Skin Cream – Las Vegas

    PHone Number: 800-261-0378

    Angeletta Skin Cream and Angeletta Eye Serum are two of the products. Internet scam of free trial @$6.95 for each is billed at the rate of $90 for each if you do not contact the company in 17 days. Both products are on Amazon @ $15.

    Thank you for making this excellent resource available.

    Anna

  • Lauri

    Aura Revive and BB Belle got me. Does anyone have a number I can call. So upset over them relentlessly trying to charge my cc. ??

    • Anna Heldt

      For AURA Or blissfully or BB scam creams the number is 1-844-871-4676
      Do not accept anything less than your 100% refund for all of your money. Don’t fall for their 25, 50, 75 percent or your past the 30 day or past the time that allows for a refund. Pls do not and I mean do not take no for an answer or anything less. You threaten them with yo ur attorney, the BBC, ETC, ATTORNEY GENERAL! They will hang up on you, be rude, threaten you, and even more things. Screw that, it’s your hardworking money that was STOLEN FROM YOU! If you have to spend all day, I promise you you will get it back!! Email or contact me for any advise! This was post was created to help all of you and I’m grateful for these posts and all the feedback that gave me the encouragement and nerve to stand firm and get all of my money refunded today. Now, let’s see how long it takes to get it. They say 3 to 10 days, but hopefully the $400 WILL show within the next 24 hours. Get in their butt and get what is rightfully yours back that was STOLEN asap!!

  • Bonnie

    I also fell for this bs. I feel so stupid. I purchased aura revive bc it said shark tank endorsed it. It wa 4.95 shipping for face cream and 4.95 for eye cream. There was no fees I specifically scanned all the docs to see if there wa auto fill and saw nothing about it! Now they charged me today $93 and $98 dollars on my card. They said that my 4.95 charges were only for shipping and that this was the cost of the lotions and the add said they were free trials. I called and demanded my money back and they denied me. I said I would return the product and they finally gave me the address but I don’t know if they will give me my money back. I did get an email canceling future orders. Thank god my husband looked at my bill but I may be out 200$ as I do not have any of the packing stuff!!! This sucks! Any advise would be appreciated!

  • Pam M Brotherton

    The product is Brilliance, Eye Serum and ageless Facial Cream. I spent $4.95 for each of them, and I am pretty sure it was a “free” sample, I saw nothing about a trial period. I called Eyelight at 866-605-0822 to cancel, and turned down all of his offers to refund part of the $94.90, so he gave me a confirmation # and said no refund, wouldn’t let me say anything else, and hung up. I will call back to talk to a supervisor in the morning, and also will be calling the bank. The Skinscream number is 833-211-0945. I am waiting until morning to call that number, also, so I will be armed and loaded when I call the bank. Thank you for your blog, you are very helpful!!

  • Erin

    I also fell for the Aura Revive scam. The phone number from the first shipping charges made no sense when I called. I looked at the bottle and found this number: 1-844-871-4676. This connected me to their customer service department. I said I didn’t like the product, didn’t ever want or know that I was going to be charged nearly $200 dollars. I demanded that they cancel the account and give me a full refund. They hemmed, hawed, said no supervisor was available, asked if I had opened the bottles of my free trial!!! I said that how can you try a free trial if you don’t open them?!? They also offered free bottles and 50 and 75% refunds. I refused all these offers and said that I would except nothing less than a full refund or I would call the Better Business Bureau. They finally acquiesced. They were happy to satisfy me and get me off the phone. I didn’t yell or use abusive language. I was just firm and my tone let them know I meant business. Success!

  • Anne Marie Haritos

    I got scammed by the Aura Revive Age Defying Moisture Cream and the Aura Revive Eye Serum. Here is my story. I saw the ad for the free sample and mailed it in. I received the sample and tried the products. As far as I’m concerned most of these products are all the same. When the samples arrived there was a bill for shipping. A few days later a rep from the company called and wanted my credit card number to pay for the shipping. I do not give my credit card number over the phone to anyone. I told them to send me a bill, and I would be happy to pay it. Please note there was no address or phone number on their shipping statement. The other day I reviewed my bank statement on-line and noticed there was a very high amount charged on my credit card which is associated with my bank. There were two charges of approximately $93 each for the anti-aging cream and the eye serum on my credit card, there was also two charges for the shipping charges earlier in the month. Needless to say I was very upset and immediately contacted my credit card number. They advised I cancel my CC and they would send me a new one. They stated that if I didn’t the company probably would keep charging me monthly. I called the number on my CC statement which was called “Bellmar” 866-857-6350 CA (California I presume). I must have spent 45 minutes on the phone with the company rep insisting they remove these charges from my CC statement. They wouldn’t do that. I finally gave up and agreed to their resolution. They would give me 70% off (credit, I presume) and I would pay 30%. Of course, I agreed to pay the shipping costs. I could not win this problem. They “promised” to remove my name from the monthly shipments. This was not a winning situation for me. Of course, I will follow my CC statements on a daily basis waiting for the credit. Will I get my 70%? I don’t know, but I can tell you that nobody scams a 77 year old “Older American”!!! I will persist.

    • Rachel Vrabel
      Rachel Vrabel

      Hi Anne Marie, thanks for sharing. I’m curious, what was it that you mailed in to accept the free trial? I’ve only EVER seen these offered online, and you’re required to put your credit card# in to pay for the $4.95 shipping and handling. Perhaps they’ve found a new way to scam, and I’d love to know about it. I don’t know how they could have gotten your credit card# without you entering it at some point? Thanks for the info, and I’m glad you’re fighting this. Rachel

  • Linda

    No question – a statement. I used RestorA Dream Age Defying cream for a month with no change whatsoever with my skin. Scam!!

  • KATHY DEMOOR

    does anyone know the number for Aura Revive age defying moisturizing cream to cancel the auto ship? Please help!!

  • Norma

    I just ordered Christie Brinkley Face cream sample for $4.95. They asked for credit card number which I filled in. The next thing I know they charged $15.11 total for additional products which I did not order. No where does it show what company, phone number,etc. I hv to now go to my credit card company and hv it credited back and hv a new card issued. I also did not receive a follow up email confirming said purchase. What a rip off!

  • cherlyn EMMANS

    I just ordered the aura eye cream and it cost 9.99 is there any way to cancel it?? Afraid now from reading may get charged charges that I did not sign up for, only ordered samples. Advise?? # to call. It came on FB page from Shark Tank

    • linda

      You will get screwed. I ordered a skin cream, free trial by Johanna gains..got Aura. they came in 12 days. Never signed up for free trial…got 2 charges of about $98.00 each on my charge card. Called 844 871 4676
      told me that they could not cancel but would send me 50% back ( of the 200) and some extra cream.
      calle your bank to stop that charge card. TOTAL SCAM…and to top it off…cream sucks!

    • Anna Heldt

      Anything from aura or blissfully is a rip off!!!! Shark tank nor Dr oz actually co firm these products what soever!! I just had to deal with hours of arguing and supervisors and employees hanging up on me over and over. It took half a day to get back almost $400 illegally taken from account. You must be firm and threaten them with an attorney and attorney general’s office and BBB etc. Do not take 25%,50%75%, stand your ground and get your 100% back. They will even say your past your trial and there is nothing they can do. BS, they will give it back and you stay on the line or call back a million times if you have to. They will give it back and don’t take anything less than 100% of your money being given back to you. They want us to hang up and just give in, it makes their job easier. Remember, this is your hard earned money and we were blinded by their lies! I guarantee you, they’d be calling us for all their money back.screw their spill of ” in the terms and agreement BS” PLEASE PLEASE Stand your ground and do not give up! You will have to put your gloves and suit on and go to war! If I can do it, and believe me, i hate confrontation and I hate to argue, but best believe I got my money refunded today!!!!! Let’s see how long it takes. I have a a phone number for this company as well that I’ll leave. Here it is 1-844-871-4676 and get every confirmation number from the cancellation and your refund co formation numbers. I’ll be damnded if some Pakistan, Iranian, or any liar that will take money out of our of my daughter’s mouth because they live on scamming hardworking citizens! Do not and I mean do not back down! They will give your 100% back even if it’s past THEIR SO CALLED DEADLINE! You have to fight them until you win! Again threaten them with attorney, BBB, FTC, Everything you’ve got! They will make you feel like your the idiot and it’s all in the print, well that’s just what they have to tell you and the so called supervisor will tell you. That’s their job, our job is to make sure you get a complete full refund. Make sure you check your bank account because you will be charged in the neighborhood of $400 within 30-40 days. Nothing is free or just shipping, within a few days they will charge you 98.87 and another 93.79 , no joke. Pls pls do not give up or take their scamming lies and their threats to You! I promise you you can get 100% of all your money back minus the first 4.95 or 4.90 that we bought the so called free product. I hate allowing them to have that, but I got my $400 back. Good luck and you can and will receive your money back!

  • Constance Lukaszewski

    Derma Joie advertised on FACEBOOK had nothing to the effect of signing a contract for a monthly charge of 93.00 , they charged my account , I notified Chemical bank they did an investigation and said they saw nothing done wrong , is the Bank getting a kick back?

    Agents name [email protected]@AP! very fitting name !! Bank refused to honor request not to pay this,
    Stay tune I am not done yet!!

    • Rachel Vrabel
      Rachel Vrabel

      Hi Constance, banks will side with the vendors most of the time, unfortunately (and seems corrupt!). Because they do in fact list their terms and conditions at the bottom of the sales pages, but you usually have to scroll to find it. Why the banks are in cahoots despite these vendors violating the consumer negative option law is beyond me. Seems wrong on so many levels. Keep fighting, you may be able to get a 50% refund at the least. Good luck! Rachel

    • Marie Reeves

      Supposed to be a free trial. Only pay shipping probably a scam. No confirmation email. So after reading these emails must be a scam. I’d like to find an 800# to cancel.

  • Stacey

    I cancelled pretty shortly after I read the false advertisement. The “ company” sent me an email they canceled my order. I am now afraid they have all my info. I am going to the bank to stop the card.
    This has to stop! Thanks for your website. Keeps spreading the word!

  • Arna

    No question, just ty. I got scammed with one of these co. Took some work finally my bank listened and went after them. They got a few dollars, but not what they was hoping too. They’re all scams, that miraculous make up is too. Ty for letting people know.

  • Carly

    I totally wish somebody could do something to all these companies/websites that scam everybody into their “free trials”..
    Ludicene anti-aging moisturizer was one of those and the terms/conditions were REALLY hard to find (at the very bottom of page & practically translucent) but thank God I found them! I had an idea with the $4.95 shipping..
    I went back to the site & now the cream isn’t even the same anymore but under a totally new name now.. Bella Radiance Face Cream..totally different emails & phone #’s too. I think it’s been under like 3 or 4 different names. No wonder everyone has such a horrendous time trying to get to anything with these pain in the A companies!
    https://dfw.cbslocal.com/2017/03/03/free-trial-of-beauty-cream-ends-up-being-nothing-close-to-free/

    • Rachel Vrabel
      Rachel Vrabel

      Hi Carly, thanks for sharing. Did you notice that they interview me in that CBS video? 🙂 I’m doing my best to educate people about these scams but there seems to be no end, they just get worse and change names. I get at least 20 emails per day from victims wondering what to do. I’ll share my Scam Phone Number List here just in case someone is looking for it. Thanks for sharing and I’m sorry you got scammed. Hopefully you’ve contacted your bank by now to put an end to the billing. Good luck! xo Rachel Vrabel

  • Patricia

    I sent for judge Judy’s antiaging cream and it was proactive cream instead of judgejudys the thing is they charged me twice , that is so pathetic.. Never do this again..but I seen all of the other woman that had ordered it so I wanted to also…. Boy what a lie….!!!!!!

  • Cindy

    Actually, I just wanted to say Thank You! I have seen the Same Before & After Pics Of Exact Women, On So Many Different Skin Care Ads! Yikes! Also, I had the exact Same Scam happen to me with that Kate Hudson “Fabletics” Line! They were Taking $ out of my Checking Account for 1 Full Year, just to be some kind of VIP! Shame on You Kate! Ugh!

  • Pat

    I want to thank you so much for this article. I ordered free trial of New Age cream and serum. And after reading this checked my bank statement and sure enough, two charges for $80! I’m calling to cancel and will have my bank block the company. Hopefully I won’t have any further shipments. Thank you again for this extremely helpful information!

  • Edward

    Thanks! Radiant Revive came I didn’t even open it for 2 days! Sure enough got a fraud alert from my bank. Was for a “cosmetic store”. They ate looking into it until I relized what its for! Now I have what i need reading your blog to end this!

  • Wendy

    I was scammed by a Company that Claimed Judge Judy was Quitting TV and was going to focus her time on her new beauty
    Skin Care Company. Bella Radiance. The phone numbers are just a recording telling you to call back during business hours and LIST NO BUSINESS HOURS! They placed charges for the product I ordered, yet included another product I didn’t order. They charged my Debit account About $174.00 on my account this am! I was contacted by my bank and explained what happened. My checking Account was overdrawn by $67.00+ dollars. There is no way to contact them to cancel what they are doing and I have read other statements about this. Is there any type of way to stop this. My bank account is on hold and am waiting for a new debit card! HELP!

    • Rachel Vrabel
      Rachel Vrabel

      Your bank should have been able to provide good numbers for those scam companies billing you. If they couldn’t, that should be proof in itself that it’s a scam and they should dispute those charges for you!! File as fraud. It’s amazing how some banks are not helpful and seem to be in on it. I would speak to your bank again and demand some action. Good luck! Rachel

  • Ann Witt

    For the first time, I tried a free sample of Active skin cream recommended by people of Shark Tank. This morning, I noticed over $200.00 in fraudulent charges to my checking account, which were made by the same company. Since today is a holiday, I cannot fight the charges; however, first thing in the morning, I will attempt the necessary recommendations. Never again will I fall for such a blatant scam. Thank you for educating us.

  • Vanessa

    I wanted to no why r yall keep billing me for something i already have i was trying the repair n relax cream n bright eye serum

    • Rachel Vrabel
      Rachel Vrabel

      Vanessa, please go back and read the blog, it’s not me who is billing you! I give instructions on how to CANCEL. Rachel

  • Rick

    Scam. I do read the Terms & Conditions. Not so free scam bill you $89.95 after 15 days from order. I did not order after seeing the Terms. Shame on Shark Tank for putting these Korean Scam Artists in business.

  • Brenda

    I just got scammed. I had always stayed away from this kind of thing but it was Shark Tank so I thought I would try it. Just finished the ordering process and that is where it tells you all of the story. When it’s too late. Here is what you get when it’s too late.

    This is not a free product. You have purchased a trial. You have sixteen days to try the product and if for some reason you do not enjoy it, call our customer service to return it to us, cancel any further shipments, and/or charges. By purchasing this product, you agree to our Terms, Conditions, and Billing Details. You will be billed on the sixteenth day of your trial for $84.49, unless you call, cancel, and return your products. After your trial is over, you will then be enrolled into our monthly beauty membership program and shipped a new product every thirty days thereafter. We hope you love the new radiant glow your skin may receive after a few weeks of using our Luxurious Ageless Beauty Products! Our Customer Care # is855-204-9566

    Now I have to go through the painful process of stopping the shipment. Do Not Do This

  • Susan

    sharktank scam – ordered face cream paying the shipping and handling- credit card charges, unauthorized so i closed my card and reported fraud. the company is Renown Holdings, which I can’t find a phone number for, not even online.

    Anyone have this number?

  • Suzy

    I also have fallen for the scam….Pure Ravishing Skin and also from the same FREE Trial….Joli Skin.I just looked in my husbands account and he has a pending notice of $130.48 we have contacted the bank and ask for their help which they can only give little help at this stage.any info I would be most grateful for.Suzy

    • Gloria

      Suzy. . This thieving mob of scammers can be contacted from Australia anyway on 02 80466510. I agree with all comments above. You need to cancel your cr card & ring them to advise you are cancelling the complete order. I had $97 taken out of my debit card & the bank wont refund it even though it is a scam.

    • Renee

      The fact that you gave your CC information constitutes a contract and allows the seller to charge your account. The 2 weeks is not enough time to evaluate the product or even return it, let alone decide value. However, once you give the information you have to contact the seller to request a refund as the bank or CC company cannot. Keep in mind, this is not fraud but, a bad business deal for us the consumer. The old saying, it it sounds too good to be true, it probably is unfortunately.

      • Rachel Vrabel
        Rachel Vrabel

        It’s true, they do post their terms and conditions but they are hidden pretty good, you have to know to scroll way down and it only shows on the actual page you enter your credit card # in. They actually are violating the consumer negative option law by having it so hidden. Literally no one sees it. But it’s there, so ultimately you’re right… and banks will side with the vendors. They all want their money. Thanks for your comment. The old adage is definitely true!! If it’s too good to be true, TAKE A CLOSER LOOK! 🙂

  • April

    Unfortunately I think I may have fell for this too. I think I saw a promotional ad on Facebook. This one is listed under Zarrah skin products. So far my “free trial” ran me almost $15. Now I’m scared they are going to charge me more. I did email them to cancel the order and not to charge me anymore. I also alerted my bank as well. They were 3 different charges leading up to the $15 total. Has anyone had any experience with Zarrah?

    • Molly

      Hi Gloria,

      My sister just canceled her free trial for radiant brilliance and the guy seemed very nice. We were under the 14 days so I don’t know if that helped or not but he canceled it and he sent us a confirmation email also. The phone number we used was one we got from the bank that they had on file with the $4.97 shipping fee. It is 1-833-211-6336. Hope this helps you. We think it went through and all is good, but time will tell. He also informed us we did not have to send back the product… not that we want it lol!! Good luck,

      Molly

  • Shirley Vallance

    Radiant Bloom and Dermaviva Skin are scams. You think you are paying $4.95 for an introductory offer and you find that are charged a subsequent $130 which is like a subscription and must be cancelled.

  • Eleanor

    I just found out that I’ve been scammed. Fortunately my credit card company called me to verify a purchase. I ordered Nu: Skin supposedly from Shark Tank and was offered the eye cream that is supposed to take the bags out from under the eyes. I got the two FREE offers for $10. Postage. Lol today I get a call from my credit union asking me if I made a purchase for $89.95 from Jolly Health Company which is a foreign company. They stopped my card so I won’t be charged anymore but I may be stuck with that. Being a foreign company a long distance phone call could run up to over that amount. I learned a critical lesson today. So glad I read your warnings. Thank you for putting out this info.

  • Judy

    Same scam also, pay $4.95 for each(sample) . I just happened to look it hit my debit card yesterday & today, I have called the bank and stopped the charges. same item- 2 different companies!
    I’m notifying the attorney general’s office and also BBB.

    I never got the product. The name charged against each item was (2) different companies: ENature & Redfield.

  • Janet

    I ordered the shark tank promoted luxederme… free sample 4.95
    Got two charges through something called redfield is this a scam

  • Kathy

    Thank goodness I checked this out and found this article. I got suspicious when I kept seeing the ad pop up on facebook that showed the same Shark Tank clip but everytime you go to the link it shows a different name on the product. I got a free sample but called and cancelled any further shipments and charges. Scarred me to death that I feel for it. Never again.

  • Sharon Henderson

    I have just been stung as well by a company out of called CREME- I called this number and they have cancelled my product but still being charged the $109.00 , to cancel here is the number in Canada to call 1-289-276-1919

  • grace

    same thing happened to me but my bank reversed the charges without even letting me know. I cannot believe even with all this evidence and I have asked for it from the bank to provide me with whatever information this MERCHANT gave them to make them think it was a valid charge, because I know it was not, now I’m out 119.95.

  • ita sara

    I looked on the webpage for this anti aging cream called REVIVE. I saw no disclaimer anywhere. So I figured maybe this is a real offer. I was charged $495+ international fee of $4.95 international fee. I got the product and figured that was it, but NO! Then I see another fee exactly 12 days past the order date of $119.95 with another international fee attached. I called them up at 833-799-8404 and cancelled. They offered me 50 odd percent back. I had the supervisor call me and they offered me 75% back. I’m waiting to see if they make it happen. The call woke me up and I was too tired to argue at that point I did write my bank about this. This company purerevive did send confirmations. I shouldn’t have been so trustworthy.

  • Pat connolly

    Just received hydra Claire cream and realised the website has already changed its name to Christie Brinkley cream. Do you have a number for this one. Scammed for $104.

  • Lynne Schendel

    I only found out about these scams when my older sister and I were trying to settle the affairs of our sister who just died from breast cancer. I will pass your blog post to everyone I know. These people who prey on sick people have a special place in hell and I, for one, intend to do everything I can to stop them.

  • Lu

    It sounds like anytime you see an advertisement for a FREE 14 DAYS TRIAL OFFER of any beauty or personal hygiene products, more than likely it’s a scam. The latest product using the same so called “celebrity & Shark Tank” endorsement tactic is a Teeth whitening pen called Total Radiance at TryTotalRadiance.com. BEWARE and don’t ever give out your debit or credit card to these online ads.

  • Becky

    Hi I was about to order s free trial for reyouth for4.95 do u have any idea about them and if so what are some good free trials out their not a scam

  • Linda

    I just got scammed. I called them, cancelled and now 2 weeks later they are trying AGAIN to take $$ out of my account. Had to cancel my card and put a block on them. ….. this is a nightmare the product label is Vitrixa select Ageless Serum.

  • Jacqueline

    Beware of WRINKLE COUTURE FACE CREAM AND EYE SERUM that comes with it. first i just wanted to try the wrinkle cream (which i triple checked to make sure there was no where on the 2 pages of the site that said i would be automatically charged and it did not, even reviews said “completely free etc etc, “) they charged me for both cream and eye serum after i declined the serum, they did not give me a page to go over my order before confirming it nor did they give me specifics on the fact they would charge my card almost $170 after 14 days if i didnt cancel it right away. i tried calling them and they wouldnt refund any of the money. be ware and dont fall for scams that like to hide information or keep information from you. best to just stay away from the free trials that claim are free only pay shipping cause they will likely enroll you in an automatic monthly thing that is ridiculously priced and make it impossible for you to find the terms on their website.

    • Martha Benton

      The “terms” for these scammers are down at the very bottom under different headings for the different companies. Some say “terms”, others say “Agreement”, and who knows what else. But ALL of them do have the SAME terms which is 14 days no charge from the time you ORDER it…not from when you receive it. What I have done is as soon as I’m notified that it has shipped, I immediately cancel it. I’m sure this ticks them off because I am then getting the product for just the postage. But I stopped doing that because none of the products they’re turning out are worth even the postage, let alone the outrageous price they charge. Best bet for reasonable, over-the-counter is Oil of Olay products. Excellent products. (And no, I don’t work for them!) 🙂

  • GW

    Someone needs to do something about this scam linked to Dragons Den- I hope the ‘Dragons’ are realising what a mess it is and how much it has put their show into disrepute. I am furious- not only did the scammers send two products when I asked for one sample- they have now sent two more with price tags of £89.95 and £84.95!!! I only ordered because of the link to Dragons Den.
    Money already taken of course! Now I’ve got to start the drawn out process of sorting it out with my bank!!

    What are the Dragons doing about it- it’s in their names!!

    • Rachel Vrabel
      Rachel Vrabel

      Most likely yes. Read the fine print! If it’s offered as a free trial you can bet money it’s a scam just like the rest of them. They use all the celebs to sell their bogus creams. Rachel

  • D. Ann

    God is good!! I was about to order a scam cream when my computer froze!! I tried finding it again and came across this blog and started to read. This saved me a lot of aggravation. Thank you Jesus (and Rachel)

  • Cheryl Trewin

    There’s a repeat scam on Google by a company that claims that the British Royal Family are outraged by The Duchess of Cambridge endorsing a product called Derma Viva Anti-Winkle Complex in conjunction with Dr Oz.Only thing is they keep referring to her as Kate Middleton when she’s actually Catherine Mountbatten-Windsor!

  • Rhonda

    Revive is another one. My bank got involved and “Tina” from Revive informed me that Consumer Digest doesn’t know what it’s talking about when it states “Revive is a scam”. After a lengthy conversation, Tina informed that my account would be cancelled, I wouldn’t have a balance, and she wouldn’t accept my unopened packages. She would not give me a confirmation number. We will see if I continue to have charges. I am not a person who is always looking for the bad in people so I honestly didn’t think that it was a scam. I didn’t put much thought into receive a small sample size. The webpage actually froze on me and after it unfroze it said I had signed up up for two samples. Unfortunately, I had already put my debit card info in for the “free sample” and DID NOT SEE ANY NOTIFICATION THAT I WAS SIGNING UP FOR MORE THAN JUST A FREE SAMPLE. My daughter and I have received free samples from other products without issue. This is a larger collaborative process involving hundreds if not thousands of deceitful people who are running these scams.

  • yvonne hegney

    I, too, got scammed on the Choice Eye Serum and the Rapid Ageless serum. I live on $500 a month social security, so having them steal $200 from me worked a severe hardship. Endless hours on the phone, the claim that I had agreed to terms and conditions…I did not, refusal to give a brick and mortar address because it would endanger the employees….a disgruntled customer might come and shoot them, ad infinitum. The last supervisor I spoke with, I guess out of desperation to get me off the phone after forty-five minutes, claimed I had slung a racial insult at him…I did not. He hung up on me.

    In any case, I’ve noticed that the FTC has already filed a class action suit against Hydroxatone AND Choice Eye Serum. Get on the phone, file a complaint with the FTC, and let’s put these crooks under the jail and maybe get at least some of our money returned!

    BTW, I believe all these skin products, regardless of what name is has, are all dipped from the same vat, and, none of them work. If you’re unable to afford plastic surgery, just learn to age gracefully!

    • Martha Benton

      I don’t know if you’ve seen the ad or not, but there is now a product out that is supposed to make moles and tags disappear in a couple of weeks. (Free trial, of course.) The strange thing is, they are using the same people/comments that the scamming aging creams do!! Those people sure do get around using all these products!! 😉

  • Rolande

    I called finalskin care but after the due date 15 days and these two samples 30ml each were to last for 30 days what a scam I did use the two creams and my skin is not any better how acknowledge this after only using for 15 days and now charged me $379.16 for two small so called samples who can afford this ?In Canada they should not allow these sites on our computers .W5 please help us to get our money refunded

  • Tess

    Nouvell Beaute is another total scam that they charge your card by the 14th day 243.53 even though you said “no” to the subscription. They say it works better than Botox, I’m sorry Nouvell but botox is cheaper, last longer and it actually works. No refund, Nouvell doesn’t refund beyond 14 days. So I can at this point fully endorse Botox as I know its cheaper and it has instant results, do not get sucked in to buying a trial of Nouvell Beaute.

  • Kim

    I was scammed with a skin cream (MAD MSASKINCREAM) and called to cancel which he said he would. I also called my credit card company to help stop him from billing me anymore. Why are companies allowed to get away with this crap. I am going to need a wrinkle cream to get rid of those stress lines caused by skin cream scams!!

  • Christine Hurry

    Hi not sure if you can help me with Active+ creams, also a scam, ingredients are listed on jars and they sound ok, not sure if the creams are safe to us

    • Rachel Vrabel
      Rachel Vrabel

      Christine, they’re probably safe to use but nothing short of an average moisturizer. But I have had women get bad reactions to some of these random free trial scam creams, I don’t think they use the same standards as a “legit” company. Personally if you’re stuck with it, use it on your legs or arms…:) Rachel

  • Desiree

    I was scammed by Nouvelle Beauty, they tell me head office is in Greenville, South Carolina, however I was billed by Pure Skin in Nevada and the again in Tennessee?? My trials were billed for shipping. That makes sense and then I notice a charge on my credit card for $126.– cdn. I called the number listed on credit card stmt. Representative explained I had 14 day trial then I would charged for products. I explained I never saw that, of course it was in Terms and Conditions. She was willing to “forfeit her bonus” and give me a $100.00 credit and cancel my subscription. That was Oct 12, 2017. I received a 50.00 credit and they charged me again for the other trial product the same day as I cancelled. I phoned customer service which is Nouvelle Beaute today. They were quite rude saying that is how it works and I got 2 $50.00 credits on Oct 12th when I first called. Which I have not. I told them I was calling the Better Business Bureau. Now my problem is, I live in Alberta, Canada and their companies are in Nevada, Tennessee and South Carolina (that I know of?), which better business bureau do I contact?? I am also going to dispute charges on my credit card.

    • Rachel Vrabel
      Rachel Vrabel

      Desiree, wow that’s a new one, “forfeiting” their bonus, what a load of crap! You can file a complaint on the U.S. BBB website. I would continue to take this up with your bank, they are your best bet. Good luck! Rachel

  • Martha Benton

    You have a lot of nerve calling yourself “a friend”. With “friends” like you, who needs enemies? I agree with Rachel…the terms should not be fine print, hiding somewhere in the garbled bottom of the page. If they want the terms down there, then at the top, put a link to them like all decent, law abiding companies do. Also, I’m pretty certain that these scammers are offering “trials” not trails. Now, who looks stupid?

    • Rachel Vrabel
      Rachel Vrabel

      Thanks Martha! I thought there was something fishy about that comment….:) There’s no excuse for what these companies are getting away with. ~Rachel

  • A friend indeed

    First, I want to let you all know that on every one of these trails, the terms and conditions are on the order screen. It is the consumer law that the company selling a “trial” put them on the page you put your credit card info. That being said, its not up to you to set prices for a company, its up to you to make sure you understand its no ones fault but your own, because 9 times out of 10, a trail is a chance to try a product before you buy it, and if you cx within the trail you can keep the product for free. What you must do is find out what a customer service rep must hear to cave(refund you), most cases you can say I will dispute this, and that will start the process, and you need to repeat it until you get to 100 percent refund. If that doesn’t work, that means the company knows it will win the dispute. Finally if that does not work, then what you should try are key phrases, until you hear something like,”i can issue you a 35% refund” when you hear that, then you said the right term. Other terms I know off, are the attorney general, bbb, police, other government agencies. What doesn’t ever work, lawyer, and threats of facebook reviews. What you need to understand, is the customer service rep, has to follow the rules, and hopes you say these terms. Although I believe in trails, I believe you shouldn’t be punished for being stupid. -A friend indeed-

    • Rachel Vrabel
      Rachel Vrabel

      A friend indeed – so I guess you must work for one of these scam companies? You’re “kind of” trying to help because you feel guilty in some way so you’re giving us hints on how to cancel and what to say? Thanks, I guess…

      First of all, those terms and hidden way down the page and these companies are violating the negative option law. No-one sees those terms unless you scroll all the way down the page. The consumer should not have to “search” for the terms, they should be very clear – in black and white. A box should come up that the consumer is able to easily read. This is obviously done for a reason, to scam people into not seeing them.

      For you to say it’s “no ones fault but your own and you shouldn’t be punished for being stupid,” try telling that to an 80 year old woman living on Social Security who can no longer afford her medication or groceries because she was TRICKED into thinking she was receiving a free trial.

      I’m sorry but the elderly are being preyed upon and is the victim in 9 out of 10 of these cases. Trust me, I receive their emails daily. In all seriousness – would you ACTUALLY say that to your mother or your grandmother? That they shouldn’t be stupid and fall for a scam? SHAME ON YOU. Have you SEEN THE ADS these people are running? Using celebrity pictures and FAKE quotes? Give me a break… You probably only believe in trials because you work for one of these scam operations and you’d probably like to keep your job.

      I digress….thanks for taking the time to set up a fake gmail account just to leave your two cents on my blog. I do appreciate your insight and intel although I don’t agree with your point of view.

      Regards, Rachel

  • Linda

    I fell for this free trials. I immediately called my bank and cancelled my card and had block the transaction for further charges. As it was just shipping $4.95 and $5.95 along with $1.95. (Aqua Refine) and I called the cream company to canceled my order, and it wasn’t even 24 hrs. They said it was canceled. I ask for confirmation number by email but I have yet to receive the email. my question is there anything else I can do on my part to make sure they don’t charge me or keep sending me products. I did not agreed to re occurred payments of any sort. Please help.

    • Rachel Vrabel
      Rachel Vrabel

      Linda, it sounds like you did everything you needed to do. Just keep an eye on your credit card statement. They should NOT charge you anymore as long as you cancelled with them. Rachel

  • Veronica Stackhouse

    I recently came across a story about Matthew McConaughey starting up a company with his wife to launch their skin product, Bella Serata. However I got skeptical at the end of the article when it prompts you to sign up for a free trial. My gut tells me this is a scam. I’m wondering if its true or not.
    Thanks!

    • Rachel Vrabel
      Rachel Vrabel

      Total scam Veronica, they all work the same, use some celebrity and how they’re quitting their jobs to launch new skin care lines, it’s total and utter BS. Glad you didn’t go through with it. Rachel

  • Sarah Lee

    Got burned by the Christie Brinkley Skincare free trial scam.

    I get to pay for shipping AGAIN to return their junk so they don’t keep charging me for things I didn’t order.

    As a senior on a small fixed income, I am really pissed.

    • Rachel Vrabel
      Rachel Vrabel

      Sarah, try to file a fraud dispute with your credit card company or bank. Sometimes they will refund your money and put a block on the company who is billing you. It’s worth a try! Rachel

  • Kate Legg

    BEWARE, this company Laurie Skin Care offers 14 day free trial offer.what they fail to mention is the trial begins the day you SIGN up not the day you actually get the product. You are billed almost $180 for cream and serum. Pricey

    • Rachel Vrabel
      Rachel Vrabel

      Kate, thanks for sharing. Do you have a number for Laurie Skin Care? or did you dispute the charges with your bank? Thanks! Rachel

  • Beth

    What I want to know is how can they Use Marie Osmond quitting to do their skin care and also Joanna Gaines. isn’t this slander they are not quitting for some skin cream/s?

    • Rachel Vrabel
      Rachel Vrabel

      Beth, it’s false and misleading advertising by scum bags, they can say anything they want to unfortunately. They change their links so often it’s hard to chase. Rachel

  • Brenda

    I read about the Dragons on Dragon’s Den endorsing a product made by the cofounders of Hydroluxe – it’s called Nouvelle Anti -aging serum. When I click on any link leading to this name, I get ‘nutrition’ websites that speak about the cream in glowing terms but the language and sentence make-up of the websites tells me that english is not the first language of the writer. So that makes me wonder about the whole thing. Given this blog and what I read about the scams, I’m choosing not to buy this or look further into it. Has anyone had any experiences with this particular one?

    • Rachel Vrabel
      Rachel Vrabel

      Brenda, you’re smart because that has SCAM written all over it. Avoid ALL free trials for beauty creams, 99% of them are scams. Unless you’re at a department store counter being handed a free sample, there’s no such thing as a free sample or free trial, they always bill you eventually after the “free” part of the trial is up and it’s usually 14 days. Read the Terms and Conditions at the very bottom of any website you’re on concerning a free trial. Rachel

  • Joyce

    I fell for the scam for free trial. Never saw anything on ordering pages about ongoing subscription. I resigned myself to the 90+ charges (2 of them) the first time, because of my own stupidity, and they had sent another shipment.

  • Arch Lewis

    All comments are concerning the scams. Is anyone aware of what the authentic product name is ? Also, I guess did the Shark tank actually have a incidence in which all the sharks invested in an anti aging cream ? Does anyone know what issues of Vanity Fair, Women’s health, etc. that report was this ?

    • Rachel Vrabel
      Rachel Vrabel

      Arch, there are literally hundreds if not thousands of these anti aging cream scams so no telling what the authentic name was. The only real cream to be on Shark Tank was those two Korean girls, but it’s too difficult to weed through the scams for those products and the real thing. All the ads say “as soon in Vanity Fair” etc. Scams. Rachel

  • Jennie Montez

    I am NOT on FB but I am on twitter, please tweet something about this SCAM there! If you will give me something I will do it. THANKS for writing this blog, as SO MANY have been or are being scammed by this. I had to cancel my credit card to get this to stop. Thanks! Jennie Montez

  • Joseph Murphy

    JoAnna Gains wrinkle cream scam. Wife fell for it. Did not realize until after 3 months. Free trial, then the monthly membership (which is hidden in agreement and almost impossible to find. We were charged $89.47 and $94.57 (Total $184.04) for3 months before I caught it today. Total investment of $552.12. After several hours and calling my bank credit card found a number and called 1-800-940-1259. This is a 3rd party handling cancellations. After about 20 minutes of auguring, I was able to cancel the membership and receive a refund for August shipment . However was charged $19.95 for each bottle re-stocking fee, but he said we could keep the product. So of the $184.04 I got a refund of $144.14. So we are out a total of $407.98. Did receive email of the cancellation and that a refund would be posted. It is our fault that I did not check the credit card sooner, as it would of saved much more. What a scam, reporting it will not help as there are so many complaints out there. The company is called NuaviveSkin Serum-NauviveEyeCream out of Santa Ana CA using a PO box. Product is Nuavive derma. BUYER BEWARE

  • DeAnna

    I had a three way call between me, Capital One and those SOB scammers…..I got not three (two voids and a cancellation of a membership I never joined or wanted), but SEVEN (7)!!!!!!

    Of course, the representative with my bank had to tell me to calm down a few times and once told me to just let the guy say his spiel……

    SIC the bank or credit card company on those SOBs…..

    sorry we all got scammed 🙁

  • Gerri

    Beware of Nue Derma Youth. I was scammed in May, 2017 for over $200 and I’m now in a dispute that my credit card holder is working on.

  • Lori M

    I got scammed by them also, when I received the second month I called to tell them I wanted to send it back. First they offered me 30% discount then 50% discount, they are hard sell, I said I don’t want the product and want to cancel any further shipments. told them I wanted to speak to a manger, he was the manager, I said I would dispute it with cc company they said it wouldn’t do any good as we agreed to the terms. Huh, couldn’t even find the terms. Finally after 30 minutes he said he would cancel it and told me I could return the unopened product (the 2nd shipment) and they would refund me 30 days after they receive it. Sending it back today, if they, don’t refund it my cc company will. That was an expensive lesson. Funny part is I didn’t order it, my husband did! Good thing he isn’t here right now or I would kill him!
    Moral of the story – stay away from fee trials!

  • Lisa

    I have been scammed by Pure Divine Youth Sense Eye Cream. There was an ad stating that they have been endorsed by Shark Tank. UGGHHHH. I never order things online, but thought hey Shark Tank is awesome and it’s only $5 for S&H. In actuality, I was charged after 14 days and then again this week. $95 each time. I called to complain that I did not sign up for another one and was told I signed up for a monthly service. What BS! Who goes through that much cream every month? The customer representative told me there is no refund policy. I am still going to mail the unopened package back so that I can at least feel like I did not keep any of their crap. So, as fair warning. Do not order Youth Sense Eye Cream from Pure Divine.

  • Deb

    This is a total scam from the start. I spent days trying to locate a way to contact this company after I found almost $200 charged without my approval. Finally through credit card company managed to talk with them. They finally offered 50% refund. If they didn’t know was a scam wouldn’t have offered that.

  • Michelle

    I got cream the other day and I don’t like it. I’m from Australia and want to return it before the 14 day trial finishes. I heard somewhere in eastern creek. Can I have a number please

    • Rachel Vrabel
      Rachel Vrabel

      Call your bank and get the number, there are hundreds of these scams, you didn’t mention the name of the cream.

  • Nancy Mullin

    I fell for the “trial” and got charged not $4.95 for the skin cream and $4,95 for the eye cream, but $89.03 for the skin cream and $84.94 for the eye cream. Total $173.97 for what should have been $9.90 shipping and handling. I immediately filed with my credit card which is Chase and they always reverse these things. However, today I got a box containing another jar of each! Thats when I found a site where customers complain and learned it is a monthly subscription! What a rip off! I will heed your advice and NEVER, NEVER go for another internet “free trial” of anything. EVER. Thank you

  • Carla Smith

    Le Allure is a scam. I ordered free trial and was shipped five additional products at a cost of over $87+. I did not order five other products, did not know I only had 15 days and that it was autoship.

  • Leah

    I’m a fraud investigator for a CC company, a big chunk of my caseload are from charges like this.

    They are taking advantage of people, and need to stop.

    Protect yourself. Never sign up for a “free trial”

  • Jane

    I received Beaute wrinkle reducer and creme as trial and it arrived with no instructions of using hot water to open your pours first and then applying said products. Applying daily morning and night was suggested. But the 14 day trial was never printed on the card. It was when I got my credit card statement and I called the number the company had on the card that I found out that I needed to call them in that time period to cancel. They wouldn’t give a refund. She did offer a 25% and then a 50% discount on the next order!! I told her no , but I would pass the word on the company’s scam. Word of mouth is the best advertisement. My credit card company will try to help me to get the credit for for the product.

  • Damaris

    I know they all are pretty much the same thing, but Le’Allure Eye Serum and moisturizer suppodsely promoted by Joanne Gaines is the one I ordered. I immediately after purchasing the S&H, read an article in which she dismisses owning/promoting this cream. Within an hour, I had called several numbers and finally got the order cancelled, but never got an email confirmation with the cancellation number.
    I called my bank, they stated all on my account and I told them it was a scam because I did not receive confirmation emails for the purchase nor the cancellation afterwards.
    The amounts are still pending in my account so I asked the bank what else could they do for me to prevent these charges to come out because I was still unsure if they really had cancelled.
    The bank provided me two numbers based on the company they saw listed and I called. FINALLY, I was able to get a confirmation number. Now I have to wait and see. At least, my bank company is aware and my account is marked as possible scam/fraud alert. What a headache!
    Here are the numbers 866-503-9797 or 866-534-2691
    Company LASkin product: Le’Allure Eye Serum combo
    Thanks for taking time to read,
    DAMARIS

  • Catherine Payne

    I also fell for the Revive one. Called the number given on this website. They give you the run around. Called twice. They ask for the ID number on order. When you give it they say they can’t locate you. I’m in Canada and they seemed to have difficulty with my post code (like zip code – no reputable company ever has this problem). So then they ask for your credit card number! I refused as they already have it. He then asked for first 6 and last 4 digits of credit card. It’s still too many so I refused and he hung up. Said he couldn’t help me.

  • cheryl oxsheer

    I got scammed by the trial offer by Beauty Wrinkle Reducer and Beauty Wrinkle Cream off of Facebook. The 855 511 1231 number says to email them, the 877 419 8514 number has the same recording. They have sent me 6 different creams without my authorization and charged over $669.00 to my credit card since January. I finally got an email response which said “They are sorry I am unhappy my my results” and they will not give a refund over email…But when i call the #’s above it says to email them….TOTAL SCAM

  • DD

    2 more to add to your list
    Rejuvalogic – 1-866-888-3922
    Rejuvativ – 1-866-809-0015

    Both list Toronto Ontario but billing is from Dublin Ireland

  • Christie

    I cannot believe I too have fallen for one of these rip offs! I am 62 years old and should be smart enough – I have never done it before, so Why oh Why did I did it now!
    I ordered “Joanna Gaines” Le Allure Serum and Moisturizer. Just pay the shipping – yeah right! And 14 days later, I am charged $98.41 EVEN THOUGH I called and cancelled on the 14th day. I have a confirmation number, the reps name that I talked to and assurance that I will not be charged anymore. But Today I find out that they actually received the payment at 6:21AM yesterday – the same day I called and cancelled. My bank is no help – they basically told me that the charge may drop off since I called the company and was Not so nice. They tried to get me to accept a 50% refund, but I told them no. They Say I can send the product back and they will do a full refund within 30 days. We shall See! Phone number for LeAllure Skin Care is 888-642-5524. This is on the bottle and it does go to them. But the number on the website is different – and the products are different. When you click on send me a free trial on website, it takes you to Restora.
    I feel So Stupid!

  • Christine

    I was scammed too! NUVITASKIN free sample is all I requested just pay the shipping, they added in a free sample of the eye serum! NOT FREE! As it turns out my credit card was charged 89.99 and 79.99 14 days later and again at the beginning of the next month for a total of 339.96! I read thru very carefully as not to get involved in reoccurring charges when I placed my order for the so called FREE SAMPLE!
    I tried to contact them was put on hold by autoanswer and then hung up on repeatedly. The other number I called which was in the transaction line on my credit card statement was an extension that could not be located? Really!
    So I contacted my credit card company, they had a back line number and conferenced me into the call with my cc rep.
    Explained what happened they said I signed up for the 14 day trial and didn’t cancel in the 14 days they charged me for my so called FREE SAMPLE! and proceeded to ship me another serum and moisturizing for another total cost of $169.98.
    They refused to give me the return address so I could send it back once I received it then they would credit me that second charge once they received the product back. I repeatedly asked Able the rep on the phone for the return address but ignored my request and offered to refund me 50% Which i refused also told to refuse the offer by my cc rep who was listening in on the conversation. He request Able let us speak to a supervisor she put us on hold and then the line went dead. So my cc rep called back on another conference line with me and we spoke to Ella who confirmed my shipment was received by my post office, which I live in a small town and was unable to see if it was there as the post office is closed on the weekends. She said well then my account had been cancelled by the previous person I spoke to and that she could re ship the product I didn’t get? What!!! I don’t want it, please give us a supervisor was then what my cc rep asked, well after 10 more minutes on hold we finally got one.
    We spoke to Cloari the supervisor, she said I signed up for it and they refused to credit me and since I didn’t get the second shipment she could only Re ship it……are you kidding me! What part of I DONT WANT YOUR PRODUCT DONT YOU GET! My cc rep then explained they would have to issue a ‘charge back’ against the company and if she understood what that meant …..I’m guessing it’s a legal action by the nature of how he explained it.
    All and all my credit card company says not to pay the charges on my next bill as that amount will on hold until this dispute is resolved. My credit card has been cancelled and am awaiting resolution from my credit card company which they say could take up to 45 days. I wished I had never seen the ad, but it was all too convincing as they dolled it up with celebrities and endorsements from Shark Tank. Wished I had seen this article on women’s blog talk before I purchased my shipping only FREE SAMPLE. Because I would’ve just scrolled on past that FB add. I cannot believe these people make millions every year by scamming everyday people!

  • Janet

    Thank you for this site. I will check it first from now on. It would be helpful if the more recent comments are shown first, so people can tell there is a current or ongoing problem with a product. It’s a shame these companies have so little confidence in their products that the have to rip people off!!!

  • Janet

    After ordering free trial of Joanna Gaines from HGTV’s Beautte` wrinkle serum it automatically ordered the cream product and doubled the shipping.then I was informed I had been “enrolled” with a membership. I followed a link from facebook. I immediately called the customer service line and cancelled the order. The Customer Service Rep. Did try to argue but I stated clearly and firmly that I agreed to nothing more than the shipping charges, and if that was a problem to cancel the order completely. She said she was forwarding cancelation to my email. We shall see….

  • Kristin Halpern

    I filled out a free sample thing on Facebook for Allure Face cream – just pay the $4.95 shipping. I also got the eye serum and paid $3.95. There was nothing about it being a trial and when it ended. Today I check my checking account and $89.71 and $89.77 have been taken from my account – causing my account to go overdrawn. I called the number by the charge – when I told them why I was calling, I was put on hold and no one came back. I got the boxes and saw numbers on them, so I called. I got a woman named Sharon – when I explained why I was calling, she asked for my mailing address, correct spelling of my name….. and then I was placed on hold. Then Miguel comes on the line, he says he is a supervisor and what is the problem? I explain and he goes on and on to tell me there is no refund, they don’t take returns – even though I told him the product isn’t working….. he says I signed a contract when I said I was 18 years of age or older, then he proceeded to read it to me……. Apparently this “trial” ended on April 30 – 2 days ago….. I told him there was nothing about a trial… he offered two free products or 35% refund. I told him no, I need all of it back. He then proceeded to tell me if I didn’t take the offer, I would be blacklisted. I told him full refund or the BBB, FTC and Attorney General will be contacted. We got disconnected. 5 minutes later – he called me back and told me that he talked to his supervisor and can offer me 50% employee discount – or I can slap it away.. then he proceeded to say if I was homeless and the person next to me gave me a dollar, it would be better than having nothing. He kept saying he was a nice guy and he really wants to help me, but I can refuse the 50%, but if I dispute it with my bank, they have proof I signed a legal contract written by lawyers and they will win. My bank will side with them and I will be out that money, so I really should take the 50% offer. He said no one would listen to me and I will lose, even if I contact BBB, FTC or the Attorney General. I asked for an email of that contract – no answer. Then I heard someone talking to him, and I heard him say – “Well, no, I’m not actually going to do that. She’s pretty persistent” Was that about me? Maybe. I did get an email saying my account was canceled. On my way to the bank to talk to them. I need this money back. Oh, there he is again, he’s calling me again!!

  • Agnes Weessies

    checked out the shark tank blurb about skin care cream. Figured the $4.97 was ok for a trial. But when the second screen hit (I read all of the first and there was nothing about reoccurring charges or subscription or trial period on this page) I couldn’t NOT accept the second offer of a free trial product. I tried to back out and then I was automatically pushed up to a second charge of another $4.97. I still tried to get out of that page or find a cancel button. In frustration i deleted the link, only to have the link pop back up in a new screen. This time I was charged for expedited shipping. I was now up to over $28. At this point I did the alt delete, control thing to wipe out the screen and everything else thinking it would stop the charge. Nope It still charged me. Today I got notice that I was charged for two separate products each nearly $90. by two different companies. It turned out both were the same company which had the very same customer service answering service. I called both companies separate to find that out. After 5 different called to the customer service jerks (yes jerks) I heard the best information I could pass on. The last lady said, “NEVER GIVE OUT YOUR CC#.” I did get email confirmation that my subscription was canceled. The second lady by the name of Shannon said she would give me 100 % refund, which in an email followup turned into less than 25%. I did not agree to anything but the 100% refund. Here is another twist. I never received the products 0on the free trial. They claim I did since they had the tracking number. It could have gone to the moon for all i know. Then I was told that I had to return the products for just a 50% discount. It is a scam, and the people read off scripts. Beware of the endless loops if they put you on hold. None of them were in the same state, but the call centers are all in the USA that dealt with me today. Which means they have a USA presence. Using the mail also has them sending things over state lines. This is something the post office investigates for mail fraud. Time to write to the congress critters in Washington DC about these scams.

  • Trudy Horvat

    I would love to see a class action lawsuit. They got me for $360 +. My credit card company is closing account and issuing a new card. I never asked for anything either and they won’t refund my money. I’m on disability and need every penny to pay bills. I can’t believe this many companies can get away with this!

  • Cynthia Laube

    DO NOT ORDER AMORE SKIN TRIAL – THEY TRIED CHARGING ME ~$400 IN LESS THAN 3 MONTHS FOR PRODUCTS I DIDN’T ORDER NOR DO I HAVE THE PRODUCT THEY SAY THEY SENT ME.
    I ordered a trial and did not order anything else. They made two charges that I didn’t notice then $98 was declined, which came to my attention, they ran it again the same day stating they were a different company (but not) for a different product for $94 and it went through. That’s called fisching. BEWARE!!

  • Shelley

    I fell for the Victoria Olsteen skin care line. After having $178. Sucked off my card, I called Joel Osteen’s church, only to be told she HAS NO SKIN CARE LINE! Started tracking company and discovered they are in Canada! No one would talk to me from the company, put you on hold and hang up on you. I filed a complaint with my debit card, was refunded, but had to fill out paperwork and send photo screenshots of the ad. Had to cancel my card and request a new one . I’ll never fall for this again!!

  • KayTee Niquette

    I want to know why we can’t all get together and file a class action lawsuit. This really needs to end!!! The Beaute cream I payed for samples of, no where did it say trial. It was actually attached to a comment about Macy’s stores going out of business. I accepted the first sample at 4.95 and it prompted me for another and I responded NO, but it still processed it as a YES at 3.95. I thought that was odd, but then I was like, okay, I’ll try it.
    I was contacted by my bank for fraudulent charges?? The charge was pulled out by Glow Serum. I said I had not ordered anything. I had to cancel my card. I was eventually able to send an e-mail to Beaute from the order confirmation e-mail. They proceeded to tell me that they couldn’t pull up my information with the order ID’s I sent them for both products. They then asked that I give them the ID numbers from my e-mails, which I’d already given them. They then solicited a phone number in the e-mail. I called and spoke to a guy telling me that all the information was in the fine print that I signed. There was literally no other information concerning the sample I purchased, and I didn’t sign anything. I asked to speak to a manager, Jason Rojas, who kept repeating the same bunch of bull. He finally cancelled my membership. Well, today I looked at my account and they were able to slip in another 99.95 withdrawal from hag*shreyaskincare in NY. The other was in CA. I called my bank again and they called the company. They insisted, once again that I knew it was a trial, it was in the fine print, blah, blah, blah. They will not refund my money!!
    I want this “company” and it’s unethical practices to end. I say Class Action Lawsuit!!! Who is with me???

  • Susan Owens

    I got suckered by the free trial scam on “Radiant Allure”. My statement had two charges of $88.63 but also included a phone number.

    We played the “we can reduce the monthly charge” game for awhile, then the “must demand a refund within 30 days”, then partial refunds offers of 20, 30, and 50%.. I finally used the “I would be happy to have my attorney contact you since this is clearly a scam” and got A full refund.

    They didn’t want their unused/unopened product shipped back, which tells you roughly how much it is worth.

    What is really bad about these folks and their scam is I had to push really hard and lots of folks may be unwilling or unable to do so.

  • suzette

    I wrote to Rachel today about secret allure. I called the number on the 1 oz jar that they said was only the shipping of $4.95. I was given a confirmation number when I insisted on canceling. I have now called my credit card company and I went through depts until they got me to the fraudulent charges dept. He said I had been billed $89.95 on April 1st but like I had read here, he said they will use different company names and sometimes different amounts so I have to keep checking my statements for months to see if they try more. Under the name they used to get payment from my Credit card, that company will be blocked from any more charges but this was my fault for being so stupid! So as of now, I did not get charged for the $4.95, I got charged the full $89.95. Please do not fall for these traps. Please. The worst part was just calling my husband who didn’t think I should have bought it in the first place. He was very kind. (Maybe because I was sobbing). We have to be careful from now on, he said. My husband is my Hero.

  • Karrie Pearce

    I also placed order with Revived Youth and did the same thing, no where did it say reoccurring bill or any of the other language you know to look for. I disputed it with cc company who gave me a credit but them reversed it (a month later) because of paperwork Revived Youth DermaRinse provided them. Once I contacted my cc company to let them know that this was no where on the page that I signed for free trail, I was told I had to directly get my money through Revived Youth. I just got off the phone with Revived Youth (800-805-7236) who said that because I disputed the charged they can’t deal with me I have to get the refund from Citibank. My bank did credit me $97 which was better than a sharp stick in the eye but get ready! I hope yours goes better!!

  • Ingrid Blakely

    I didn’t see this on the list of complaints from all the woman who wrote you. I got scammed as well but in my case, they just kept on adding additional products for less, and luring me into purchasing more even before receiving the free trial.
    I feel very stupid for agreeing and paying a lit of money for for this. They did not continue to charge me, but I guess they were happy to make one time big sale from me.
    Include me in any class suite action against this company.
    Please let me know if you ever heard of this one. The product is lift + firm sculpting cream for face and neck. http://Www.beverlyhills-md.com – tel 1877-828-5528, and yest this add was on facebook…..

  • Deborah Harrison

    Having heard about a successful face cream on the Shark Tank by my friend, I looked it up on the internet to order it and the Eblurb below is what came up. Only after it arrived, did I become aware that it had a totally different name than on the Video. I called the number on the bottle to cancel (within my 14 days) but the woman kept putting me on hold and finally said that family and friends would get a 50% discount if I continued the order. I said NO, I want to cancel completely and she said she would send me a confirmation by email. We shall see. How very sneaky!!!! Avoid D’ESIR BRILLANCE
    #MADE: Two Best Friends Net Biggest Deal In Shark Tank History …
    http://www.made-magazine.com/two-best-friends-net-biggest-deal-shark-tank-history/
    Feb 14, 2017 … #MADE: Two Best Friends Net Biggest Deal In Shark Tank History … Désir Brillance Revitalizing Moisturizer begins by immediately clearing up …

    • Cathy

      So ashamed! I have joined the Scam club too!

      Would you have information or a number for Brilliance Services? Need some help.

      Thank you.

  • Theresa Lusader

    I also ordered free trial and cannot cancel the phone number sends you to a web site which is totally useless. I will be contacting my bank and also the attorney general’s office. It’s called fraud and theft since I cannot stop them from STEALING my hard earned money. Shark tank should be ashamed to promote such a scam

  • teresa e gingrich

    Revived Youth is a total skam!! They advertise a trial for $1.00 and then they start billing your credit card $92.30/month. I realized this 2 months later. I called and cancelled and then got another shipment. Checked my account and found that I was billed another $92.30 for that shipment. Called again today and they say that I had 2 accounts and did not cancel both so they kept billing. TOTAL FRAUDS! And when you call, it must be an offshore call center because the people speak very broken english,

  • Sheryl Bradley

    Just got scammed. Ordered creme I thought was product on Shark Tank, got two completely different products billed as well as some type of insurance for delivery!!! No where did it state I would be billed automatically etc. What a shame companies have to do this now days. Do not order this stuff!!!!! AM CREME and EXTENSIVE. Billed under TPC SKINCARE and MMA.

  • caroline

    Revived youth – when i ordered for $4.95 trial I looked ALL OVER the page for info on automatic shipments – and additional billing-there was nothing – just got new shipment – called and they refused to credit me – or accept a return ( guess they dont want their garbage either) disputing it with my cc company . They took it off – both charges. BOGUS!!

    • Rachel Vrabel
      Rachel Vrabel

      Sorry Caroline, but glad you got your money back. You would have had to scroll ALL the way to the bottom of their sales page on the same page you entered name and address and clicked on Terms…it’s usually there but very hard to find.

  • Barb

    I also was scammed by a similar company, offering a ‘free trial’ of their anti-aging cream for just the shipping & handling charge of $4.95. Exactly 14 days later I rec’d a charge of $89.95 on my credit card. Because I get a text message alert every time my credit card is charged, I was immediately aware of this fraudulent charge and able to call my credit card company and have them help me dispute the charge and receive a full refund. I usually don’t fall for these things, but they said ‘as seen on Shark Tank’ and that made it seem credible! I highly recommend getting text alerts when your credit card is charged…. it has saved me more than once! Lesson learned….if it seems to good to be true – it is!

  • Paul

    Bought a jar bio repair paid £ 4.95 as it stated waited for delivery then read it could be a scam I manage to contact them after reading complaints and I cancelled on the eighth day they said ok no problem you may keep the trial and we have cancelled your order you will not be charged any more money and they sent e mail confirmation just need to know do you think I’ll be ok thanks

    • Rachel Vrabel
      Rachel Vrabel

      Should be, if you have a cancellation confirmation you should be good. If they do charge you, show that to your bank and file a dispute. Rachel

  • Lauren Salkin

    AM-Cream and Extensive Instantly Ageless advertised as a free trial offer (as seen on Shark Tank); just pay for the shipping. Didn’t see the likely invisible disclaimer that stated: if you don’t call within 14 days, you will be a subscriber (until you die). Received two $89 charges on the card, 1 future charge pending.

    I called and canceled the subscription I never saw. The company refused a refund and wouldn’t allow a return of the products.

    I called our credit company and am disputing the charges.

  • Denise Stevens

    The True Skin and Eye Rejuv Cream were marketed at a “free trial”
    Nut they then charged my credit card 2 times in 1 month totalling almost $400! I called the company and they said they would not refund first charges and the second set of charges they started at a 20% refund and went up to 50%! I do not remember the auto ship clause so it was hidden well. I would like to have a full refund….the credit card company is disputing both sets of charges, but not sure how that will come out. What can we Do? I would like to report them to some kind of regulating authority, but don’t know who….??

    • Rachel Vrabel
      Rachel Vrabel

      Report to the BBB, your state’s attorney general’s office and the FTC. Hopefully your credit card will come through with a full refund! Rachel

  • Sandra Prillaman

    Was in the process of ordering free trial of Jaanu serum and was going to order Julo cream; however, got suspicious, and backed out on the first one only after entering my last name and no other information. So glad I did. Just wanted u to have the names of the serum and cream, supposedly created by Dr. Oz and endorsed by Meryl Streep. Thank you for your help.

    • Rachel Vrabel
      Rachel Vrabel

      Sandra, Jaanu is on my list! The phone number is 888-444-1007, [email protected] in case anything funny happens and you need to contact them. They may try calling you, hang up and tell them to lose your number! Rachel

    • Rachel Vrabel
      Rachel Vrabel

      Jay, thanks for sharing. Is the product name on the container “Revive SKin Today” or something else? There are many of these creams using “Revive” something in their names, so I want to make sure it’s correct on my list with the product. Thanks! Rachel

  • Kimberly J Mcdonald

    I was all good until I saw the add for the free ebook at the bottom. Now I’m afraid to click on it. I do know all you are saying is true but, who5s to say you aren’t throwing others under the bus with this story and then you have this free ebook that doesn’t want your c.c info but email. We then give you our email and you send an email and now that we “trust” you, then we open the trusted said email and then bam, you got us again.

    • Rachel Vrabel
      Rachel Vrabel

      Hi Kim! The free ebook is just that, a free ebook that has a lot of skin care tips, talks about medical procedures available today, ingredients to look for etc. It’s just something I like to offer people since it provides valuable info. There are no hidden scams and I don’t have a successful blog from throwing anyone under the bus 🙂 And I definitely don’t ask for anyone’s credit card number! I can totally understand your skepticism especially since you have to be so careful online. I’m just a blogger, I write product reviews and give them a thumbs up or a thumbs down, and I also recommend some good products that I’ve used over long periods of time with good results. I have no hidden agenda. To receive my free ebook, the only thing I ask for is your email, and there is a double opt-in so you have to confirm a second time you’d like to receive it, this way I don’t get spam emails signing up for it, then I just email you a PDF document. Thanks for your comment and have a great day. ~Rachel

  • Jennifer

    I got scammed into this as well I was so mad. So I just called their costo mer service and got an email indicates my “membership” is canceled, no more further charges and product shipment. Then I also cancel my credit card with my cc company. My credit card company wouldnt refund my money though but at least i think they won’t be able to charge me anymore…right?

  • frances

    Do I understand then that on Shark Tank there was NO wrinkle remover face cream that the “Sharks decided to back financially”

    • Rachel Vrabel
      Rachel Vrabel

      Frances, there were a couple of Korean girls on Shark Tank who have a legit skin care line that I think the sharks backed. However, what’s happened is that these scammers are using these “korean girls” fake pictures, and creating websites and fake ads based on these girls. I believe they do have a real website but I don’t know what it is. I’ve tried looking but there’s so many scams riding on them it’s hard to tell. Be very careful! ~Rachel p.s. I’m currently working with a fraud investigator from the Dr. Oz show along with Barbara Corcoran about revealing the shark tank scams. Hopefully they will have a story to publish soon. Did you see my CBS interview?

  • Loretta

    Yep, I got caught! Adaptive Eye Complex and Nexacell used Kelly Ripa’s name to promote the cream. I even used it and of course it didn’t help. Even if it did a little I wouldn’t pay $96.35 for each one every month which is what I was billed. I don’t recall seeing the “trial period” remarks, but I won’t swear to it that they weren’t there. I called the 800 number and complained that I wasn’t satisfied. The rep refused to at first to credit me, then when I said I was going to dispute with my cc company, she offered to credit me 1/2 price, which I stupidly agreed to. I disputed it anyway, and sent proof to the cc company that this was a scam. They investigated. But, the cream company provided proof of the trial period agreement, and notes that I had received the 1/2 credit, so the cc company is going to add the 1/2 price back to my account. It’s a scam, but they have all their T’s crossed and I’s dotted so that they are covered legally, I presume. I consider this “bought experience” and won’t be fooled again, at least not for wrinkle cream. If there’s a next time for something else, I’ll make a copy of my invoice and remarks, and if I’m given a hard time I’ll threaten to call the BBB or the State Attorney.

  • Maria Barocio

    I received a .5 fl oz sample of crene la miracle and they have been trying get from my account 3 times attemps $90 dollars. I suppose to make a comment about how it works only and this is a bad robbery to the people like me. Still i need talk to the bank if they pay domething ealse. Bad fraud. I will call cancel my tryal.

  • Joanna

    Hi I just got scammed from a company called image Revive. They sent me two creams a regular and an eye cream. I paid the shipping but then noticed two $150 charges on my card and can’t find the number to call them anywhere. Can someone please help me with a phone number or what I can do next.

  • Yolie

    They got m twice. I didn’t even accept the initial purchase of $4.99 because they tried to tie in another offer. That was my flag. I just backed out. Then the cream comes I check my account it’s $4.99 ok so I’m good with that I didn’t approve but it’s small. Now 16 days later I see my account has been debited $89.00 UNACCEPTABLE. My call to 1-844-223-6412 goes in first thing Monday. And Kelly Ripa and the likes should sue because I looked At this product solely on her. The product seems ok. And I might have ordered again. But never again.

    • Rachel Vrabel
      Rachel Vrabel

      Yolie, thanks for sharing. What’s the name of the cream on the container?? You gave me the number and I’d like to add it to my list. It’s not kelly rippa cream, they call it something else. Thanks! Rachel

  • Sue G.

    I don’t see TRUE SKIN on the naughty list but, definitely a scam… I ordered ‘trial’ offer said 30 days..called to cancel because the product was like smearing glue on my face. Phone # lead to automated answer/recording which said I was cancelled (heck, what if? I wanted more??) pushed to talk to a human. He said I only had 14 day trial…& was charged $92.95 which he would kindly reduce to $38.71 & finally $28.71. I said, I’d fight & wasn’t going to pay anything…didn’t even want it..so he gave me a 17 digit long RMA # ha! Can someone help me?

  • Evelia Amos

    I am another victim of Coralie Skincare scam, the same modus operandis, Biorepair cream “free” sample. Biorepair was advertised as a free sample, just give info for $4.95 shipping. Today found to my surprise $69.95 out of my account. Called company and they said 14 days trial then ‘AUTO” ship from then on. They include at the end of the email when they said they will charge the $4.95 shipping fee a link which contain the terms and conditions https://www.biorepairbeauty.com/legal/terms.html

    Someone know how we can do or where we can place a legal case to this kind of scam companies?

    • Rachel Vrabel
      Rachel Vrabel

      Evilia, your best bet is to report to the BBB, and your state’s attorney general’s office. You can also try filing a fraud dispute with your credit card company. Good luck! Rachel

  • Lor

    They scanned ne twice close to 400 dollars they say I will receive full refund but we shall see don’t buy this cream I got a staph infection from it and still fighting it

  • Kayla

    I tried to call customer service and they just kept saying they can’t find me in their system and they wanted me to give them my credit card #. Ummmmm.. no
    Charges to card were from Derm Defined 92.30 and NLN *Dermdazzle 97.21.

    How do you get rid of these people? No email or anything to tell me they were charging or if I wanted to cancel.
    I’m going to contact Dr. Oz and Shark Tank to complain as well.

    • Rachel Vrabel
      Rachel Vrabel

      Kayla, they are probably lying to you so they can keep billing you, I’ve seen it happen plenty of times. Call your credit card company asap and file a fraud dispute and explain what is happening. Dr. Oz and Shark Tank aren’t actually promoting these creams – it’s all lies. You’re better off complaining to the BBB, your state’s attorney general’s office and the FTC. Good luck! Rachel p.s. you’re dealing with two, totally separate companies so you’ll have to dispute both.

  • Mary

    Beware of this company!!!! They are thieves
    STAY AWAY FROM THIS COMPANY !!!! They ripped me off. I purchased samples on an ad from CoSTCo for $2.50 and I found out 14days later that $199.08 have been deducted from my credit card account. And as mentioned in previous comments, this company has the worst customer service ever: they just keep reading the same sentence on their script when you request for refund ” this option is not available ” and when I requested to speak with a supervisor, they told me nobody is available and that they will call me later. In fact one of the “supervisors” called me later and unfortunately he was worse than the agents I had to speak with. No refund is available and the situation is like I was discussing with my thief to give me back “some of my money”.
    The phone numbers I called to customer service is: 18668479262
    Their supervisor phone number is:19252063859

    • Rachel Vrabel
      Rachel Vrabel

      Mary, thanks for sharing phone numbers but you didn’t mention which cream this was for? What’s the name of it? There are hundreds of these. I’d like to add it to my list. Thanks, Rachel

  • jan

    I ordered lux allure and like others did not notice a subscription. I did notice an $89.67 charge on my bank account from Radiant Skin and a phone number of 800 635-3545. Bridgett from that number gave me an address of 4174 Sorrento Valley Blvd, Suite E, San Diego, CA 92121 to return my “unopened bottle”. We shall see if I am reimbursed.

  • Sally

    This is EXACTLY what is described above – 14 days to cancel or a $150 charge, that you accept because you don’t notice it in the “Terms and conditions” that you agree to. Everyone fails to read that and that is what they count on. I was offered 50%, then 75% refunds. I said I will be in touch with the Attorney General in NY today. They promised a full refund. I am assuming I will receive it. Infuriating! This is what Shark Tank supports??

    • Rachel Vrabel
      Rachel Vrabel

      Hi Sally, no Shark Tank doesn’t really back these creams, that’s part of the scam. They create websites and ads with pictures and fake claims and say whatever they want. It’s all lies. Good luck with your refund, you did the right thing by reporting. Rachel

  • Winnie Parker

    I was tricked and scammed by Ombia Derma . The offered a Free Trial and said I only have to pay for shipping ( $4.00 ) . There was no mention on the terms and how much the real charge for the product is . The product did not do anything – it gave me pimples and blackheads instead . This was January4th and before you know it after 24 days they have charge me fo $ 93.00 and $ 85.00 2 separate charges from 2 seemingly different companies but they are the same ( on line and Beauty ” something ” . They would not give me any refund but instead was offering me a 30% discount on crap ! I called my credit acard company and they will investigate the dispute . we’ll see !

  • Rhonda

    I ordered the same product thinking I was only paying for shipping and handeling only. Were you able to get a refund for the charges?

  • cathy

    yes, I was just duped by the same company. I was told by my bank that they couldn’t do anything because it was a debt card. They suggested that I call the # that they had on it and cancel my card and get a new one. So when I called the company they kept arguing with me and finally I got soo upset that I asked the person if his mother was proud of him for scamming and hurting people everyday and I asked him how he could live with himself. I didn’t get him to budge on my refund and so I told him remember what goes around comes around. So, I learned a $90 lesson but hopefully I gave him something to think about.

  • Linda Lent

    I swore I would not fall for this again. But, these guys are getting our information from Amazon. I have already complained to them about the deceptive offers. I actually printed Terms & Conditions for the offer. Nowhere does it show the requirement to “call and cancel” and return product in its original packaging to avoid $90 charge and cancellation of monthly shipments. Luckily the LuxAllure had a phone # on credit card charge with bank & email on container. 855-809-2287; [email protected]. Also tel 800454-1537 & 855-875-9027

  • Nancy Evins

    I have spent half a day ordering and cancelling a produce called Dermicream by Kelly Ripa tha twas supposed to be a first time sample for $4.99.

    After I gave my credit card number, it said I was not completed and showed a picture of amagazi. When I got the confirmation, they had charged me double and they had my credit informaton.

  • DLC

    * Lux Allure ageless moisturizer (advertised as having been on the TV show Shark Tank)
    * Desire Brilliance Revitalizing Moisture, and
    * Amore’ Skin Brightening face cream
    are all four identical products, exact same ingredients in exactly the same amounts, the same bottles/packaging and labels. The only thing that is different is the names they are sold under.
    ALL can be purchased as “trial sized” for the “cost of shipping”. They do not tell you they will keep sending you product and charging you an outrageous amount but all the reviews I have read say I am in for trouble because they will start charging me and that it is difficult to cancel the product. I started sending emails as soon as the products came to cancel any auto reorders they may have signed me up for but never told me about and I screenshot every step of the order process to prove it. I think I will send the into to the FTC no matter what because it is obviously a scam. This company is pulling a huge scam, not just by relabeling the same product but by not telling customers they were signing up for an monthly auto shipping of this product and by using the appearance on the Shark Tank as a selling point for a product that does not work.
    I suspect the Allure RX products should also be added to this list.
    I know for a fact that he associated Eye products listed below are also identical in every way!
    * Lux Allure ageless eye serum
    * Desire Brilliance ageless eye revitalizer AND
    * Amore’ Eye brightening eye cream

    I have all the products listed, except the Allure RX, and would be happy to share photos of the labels or any other info this site may want about them.

    • Rachel Vrabel
      Rachel Vrabel

      Hey thanks for sharing! If you could share the phone numbers that would be great. This is how these scams work, they just keep changing the name and flipping the links and insert the new cream. Good idea to report to the FTC. They don’t do enough to stop these people. Rachel

  • Darcelle

    Total scam they do know how to trick people and I am livid Dr. Oz, Christie Brinkley, Shape magazine, and Shark Tank support these scams. My the scam lords find you someday and eat your little brains out.

    DO NOT BUY

    • Rachel Vrabel
      Rachel Vrabel

      Darcell, that is the scam, none of those celebrities actually back these creams or are involved with them in any way. These creams just use their pictures and SAY they do. It’s all bullshit. These cream companies just build websites and sales pages and say whatever the hell they want. Rachel

  • Theresa Yost

    I ordered Revived Youth eye serum and face cream. They put me on auto ship which I did not realize. When I called they said they could not refund my money for the first month, but would refund 50% of the second month. I just received the second month and wanted to return for a full refund. They refused. I have been using this over a month and have noticed no difference.

  • Sandy Artman

    Lueur Saine

    I discovered I had been duped by a scam when I saw charges I couldn’t reconcile on my bank statement. At the time, a charge was in a pending status so my bank advised a claim could not be reported until the charge cleared. When I called my bank’s claim department, they advised me to have the vendor cancel my order since there was nothing they could do since I had authorized the charges. Furthermore, since my credit card is tied to a debit card, if I replaced the debit card, the vendor could simply get the replacement number from my cc company. Aye! I was not all that hopeful about successfully cancelling my order when I made the first call and was advised “the system is down”, call back in an hour. I did call an hour later and a very professional-sounding person handled my cancellation and said an email confirmation was forthcoming (still awaiting receipt). I did not pursue a refund since I found out that a charge was denied on one product and cancelling will prevent further charges. I feel I have learned a valuable lesson and the cost could have been a lot higher!
    I found your site in an internet search to explain who had access to my account. The phone number for the vendor was very helpful. Thank you so much for your site and the work you do. The comments from others who were in the same boat as me made me feel less alone and vulnerable but, more importantly, the information provided made me feel empowered and supported. Your site will definitely be a “go to” for future queries. Blessings.

  • Lori Lynn

    I was not only scammed on the anti aging cream, I was also unknowingly signed up for a subscription to an online thing called Paragon Fit for $20 a month. I called and cancelled the monthly subscription for the cream and had to call a different number for the Paragon Fit. They were actually not as rude and offered me a 50% refund. I took it because I wasn’t feeling to sure of getting it reversed from my credit card company. I did contest the charges on my credit card as fraud but haven’t heard back just yet. Now I am worrying about cancelling my card so they don’t have my information. Also, make sure you get the cancellation confirmation numbers. Never again!!

    • Rachel Vrabel
      Rachel Vrabel

      Hi Lori, thanks for your comment. Would you mind sharing the name of the cream and also the number you used to get through to cancel? I would like to add this one to my list. Never heard of the Paragon Fit – is that a diet pill? Thanks! Rachel

  • Liz

    I hope this is in reply to Kaye who was writing about Ecomaxx. I too was taken in by this outfit. Can you tell me if you have seen any more charges to your card? I am hoping you had good luck.

    I ordered this stuff at the end of January and a little voice in the back of my head got me to wondering if this might be a scam. So I googled Ecomaxx (great timing…) and found this site. Alarmed, I called the affiliated numbers on my credit card statement today and they said they cancelled my subscriptions for both the anti-aging cream and the eye serum. They gave me confirmation numbers for both so I am keeping my fingers crossed.

    I am concerned though because there were 3 separate charges for shipping on my CC statement, each with a different company name. The first number I called was listed as GCM*SLAMBOD. I asked if that was the number for ECOMAXX and she said it was, so I cancelled both products and she gave me a confirmation number for each cancellation. I didn’t ask about any charges because there were no new charges to my card. I proceeded to call the next number (IQM*RIPFORM on my CC) and a person named Ronald answered. I asked what company I was calling and he said “Coal Cosmetics,” that he was responsible for several cosmetic lines.” Anyway I gave him my name & email and he said he found me and saw that I had just called to cancel. He confirmed my cancellation and also said he would cancel the charges (they had not shown up on my CC yet) and gave me new confirmation numbers for cancellations of the specific amounts. He said he would send a confirmation email, but I haven’t seen it yet. (I did not call the third number because I figured it was the same company.)

    I am not convinced that anything happened. Tried calling my CC company today (Sunday) and they said they couldn’t access my account (???) so I am calling member services tomorrow to let them know what’s going on and to see if I can block any further charges. I am hoping they will agree to issue a new card, as I feel vulnerable knowing my CC number is out there.

    I feel like such an idiot! I’m not even sure what site I ordered from – it seems there are a few different sites offering the free trial. I went to a couple of Ecomaxx sites today to see if I could find the terms – on one site, clicking on “terms” just took me to a blank Google page. On another, the terms (waaay down at the bottom) did come up and they are scary – I am wondering if I have a leg to stand on if I try to dispute anything.

    Sorry to be so long-winded. After all that, I guess I am just wondering if you were successful at putting a stop to Ecomaxx?

    Thanks for listening, and for any additional advice, if you have it.

  • Jim

    This Borealis is a fake product and is a complete scam. They say it is a trail and you just pay shipping. You try to get the one $4 item and it keeps prompting you for items you don’t want but then it auto orders it. Then after a period of days later they charge you $89 for two products. Then you call to cancel and they supposedly cancel. But we shall see. I am going to reverse my charges with my bank due to fraud from this company. Do not ever buy anything this BOZO OZ promotes. He is in on the scam and is a scam artist himself. Look at his face and you know he is born scammer.

  • Jennifer Wiggins

    Please do not buy the “free” trial Revived Youth cream as it is a scam. The free trial ended up costing me a fortune. Ordered only the face cream but they sent and charged me for the eye cream Lesson learned.

  • Jennifer Bauman

    I feel exceptionally stupid getting sucked into a trial of Bella Gold Cream for $4.95 which ended up costing me an additional $90.
    What’s disturbing is that the website is set-up in such a way that you have to scroll down to see the “fine print” which states that you will be billed the full amount if you don’t cancel before the end of the 14-day trial AND that you’ll receive additional jars of cream, every month, billed at the full price of $89.95 + shipping.
    Here’s my advice: Call and cancel your subscription ASAP, documenting the cancellation number you receive from their customer service. This number can be used by your credit card company to fight future charges if any additional product is shipped to your home after the cancellation date.
    Also, tell them you want an RMA (Return Merchandise Authorization) for any unopened product, so you can return it and get a refund.
    I had to pay for the “trial” product because I opened it, but the second jar of Bella Gold is on its way back to Utah.

  • Cristina

    Hi Rachel, Thank you for your site, it’s incredible. My question is this: once we’ve called the company, Lux Derma in my case, and requested for them to stop, do the credit card companies research and refund because they’re aware of the ongoing scam? Or do they literally call the phone #’s on our bills and go through the same drama we do, being told we agreed so they have every right to charge us. I’m just wondering if we have a leg to stand on when we sign up for a free trial/sample that flashes in front of our faces for a few second online that is confusing and difficult to explain because we don’t have proof of exactly what happened.

    After much drama today with 3 reps at Lux Derma I was finally told that I would get a full refund for the 2nd shipment if I mailed it back, which was a PO BOX by the way, but only a 35% credit to my card for the first shipment, that I only got because I mentioned hiring a lawyer. Should I call back and mention the BBB? Or should I just dispute the charges with my credit card? I’m just not sure what happens when my product shows up on their end or what happens to the 35% credit? I guess I shouldn’t worry about that unless the dispute doesn’t pan out. After being so tough with them on the phone today, I literally cried my eyes out when I hung up it was such a horrible, hateful experience. Cannot believe this can happen to us all and it’s legal. Unreal.

    • Rachel Vrabel
      Rachel Vrabel

      Cristina, I’m so sorry this left you in tears!! The good news is you should get some of your money back, which is more than some women get (zero). I think with the credit card companies, they just offer a certain amount of insurance if you dispute charges whereas when you use a debit card, you’re pretty much screwed because that is viewed as same as cash. I doubt they go through the phone calling like we do. These companies do say they have a right to charge since “most” of them do post their terms and conditions but you have to scroll down to the very bottom of their sales pages to see them. Sometimes when you click on them it does explain, but I’ve seen it a lot where just a blank box comes up, just nothing. These companies use deceptive practices at best and need to be stopped. You could certainly try filing a fraud dispute with your credit card company and see what they say. Since you’ve already accepted a settlement so to speak, I’m not sure how they would proceed. But you could certainly tell them you were bullied into agreeing to this bogus refund and tell them you’d like all of your money refunded. Sometimes they will and they’ll put a block on any further charges. Good luck! Rachel

      • cristina

        UPDATE! I called the fraud department at my credit card company and was told the terms and conditions these companies claim to make clear to us, do make it difficult to get charges reversed, but recommended we do a 3-way conference call with LUX Derma, which we did, and after much effort, I was able to get a 75% credit on the sample products I was originally sent, versus the 35% I was given yesterday. I did have to agree to this being my final “settlement” on a recorded line. In addition, once the product that I sent back yesterday is received, they promise a full refund for the second shipment I was sent. The agent, which was a supervisor, took the tracking # for my shipment also. Rachael, at my credit card company was wonderful, spoke up and supported me when needed and put a little scare into them. I recommend doing this, it really helped. Thank you for getting the word out to the thousands of people being scammed, hoping my experience helps also:))

  • Ursi

    Folks, first thing, report what happened to you to the FTC! The FTC successfully sued these companies, under different names, in 2015:

    Here’s a link to that lawsuit:

    https://www.ftc.gov/system/files/documents/cases/160625auravie-cmpt.pdf

    Here’s a press release related to that lawsuit with a link for filing a complaint and the phone number to call:

    https://www.ftc.gov/news-events/press-releases/2015/06/ftcs-request-court-temporarily-stops-online-skincare-marketers

    I fell for this scam myself. It was with Revived Youth skin cream and eye serum. It was advertised as free samples, pay S/H only. Within 2 weeks, I received the product and the next day, I was billed close to $200. I called and cancelled. They told me the trial period began the day I ordered the samples, not the day it shipped.
    I called back two weeks later asking when I was going to be receiving the product that the billed me the $200 for and they then told me it was for the samples I received! Tiny bottles!

    I have since canceled my credit card and my bank is investigating.

    I will be filing a complaint with the FTC as should all of you who have been scammed.

    By the way, my invoice for my samples had no return address and no company name. In addition, two different companies appeared on my credit card statement:

    OVL My Daily Skin
    NCO Simple Skin Rinse

    I found a terms and condition online for My daily skin, and there is another company listed at the bottom called “Optimized Ventures LLC” in San Bernandino, CA.

    http://mydailyskin.com/terms.html

    These scammers are skilled.

    Resist! Fight back! Call the FTC!

    • Rachel Vrabel
      Rachel Vrabel

      Ursi, thank you SO much for sharing these links. I’m actually speaking to a news lady today about a story and I’m going to give her these for her research. Thanks!! Rachel

  • lena

    THE FACEBOOK COMMENTS BELOW THE PAGE ON TESTIMONIALS ARE FAKE ACCOUNTS, CLICK ON THEM , SAME PEOPLE, SAME PHOTOS AND THEY POST AN AD SAYING THIS WAS ON SHARK TANK OR THIS WAS ON SOME OTHER SHOW SHOWING CLIPS OF THE SHOW, ITS PART OF THE SCAM,
    CELEBRITIES NEVER ENDORSE ANYTHING , ONLY ON THEIR OWN PRIVATE INFOMERCIALS, OR QVC, SO NEVER CLICK ON A WEBSITE AD TO BUY ANYTHING, DO ALOT OF RESEARCH N FORGET TRIALS, ITS A SCAM TO KEEP BILLING YOUR CARD.

  • Karen

    I, too, was scammed. Just spent three weeks dealing with Nuvajen Gold and (the added on) Bella Essence. I saw the ad on FB for $4.95 plus $1.99 shipping. I paid for the shipment on my November credit card for $11+. Then I got another package at the end of December. By that time, I realized the scam and had already been billed again for my January credit card. I called the company, cancelled. I cancelled my credit card. I asked for dispute forms from MC. I contacted California Attorney General. I contacted the California Better Business Bureau. After the second letter from California Business Bureau, the company refunded my $400. I AM SO GRATEFUL!

  • Jimmy Cracks Corn

    SCAM – by the time you get your package they already charge you $200 and it’s too late to send back for a refund even if unopened. The cream arrives with no invoice or paperwork this is 100% Consumer Fraud!!!

    • Rachel Vrabel
      Rachel Vrabel

      Jimmy, your email is bad, I just tried sending you a private message. Which free trial scammed you, what’s the name of the product on the container? Thanks, Rachel

  • Christine

    I just wanted to add to your list of scams, and alert everyone to be aware of any wrinkle creams/serums advertised as being Christy Brinkley’s miracle skin secret “as seen on Dr. Oz”. I ordered the free trial size for $4.95 (shipping) just like everyone else. Here’s what threw up red flags for me:

    ? I did not receive a confirmation email for my order.

    ? Package arrived in plain, unmarked, bubblewrap envelope.

    ? No product info, no “Christy Brinkley” mentioned at all anywhere, nor was there any company logo/return address with the shipment.

    ? The “trial size” was actually a full size amount for $4.95

    ? There was no info on reordering, no other products to buy, and no email address or telephone number to contact them.

    ? No one ever contacted me after I received the product to follow up or sell me anything else.

    ? The charges on my credit card came from a different company and the name of the product was completely different from what was on the product label. Still no reference anywhere to Christy Brinkley.

    ? The product didn’t miraculously remove anything except money out of my pocket!

    I did contact my credit card company and they did attempt to contact the fake telephone number on the billing statement. The bank did refund my $4.95 and filed a fraudulent claim. My card is safe from any further charges, which I suspect was going to be for the full size I did receive as well as any recurring monthly charges as you have described.

    Thank you so much for your blog. I stumbled upon it yesterday as I attempted to look up the information on my “trial offer” and to revisit the “miraculous” claims. I would no doubt be worse off if I hadn’t, instead it seems I scammed them!

  • A J.

    Bisou: Just got off the phone with fraud unit of our credit card company. Thanks to your site, we interrupted two 94.95 charges on our credit card for Bisou eye cream and moisturizer. My husband had filled out what looked like a survey for Comcast, offering $70 in product for just a shipping charge of $3.95, for completing survey.. He chose the eye cream. Wondering how this cream was rated, I googled it and, what a nasty surprise about their unauthorized use of credit cards. Looked at our statement online, saw the charges, and, during discussion with credit card company, something clicked in their system and they saw it was fraudulent. And are sending new credit card.

    • Rachel Vrabel
      Rachel Vrabel

      AJ, glad I could help!! I love stories like yours where you’re able to catch it before being taken for hundreds of $$$. ~Rachel

  • Ashley

    My husband just fell for this scam as well with beauty wrinkle reducer. Our card was charged $99.95 on day 12. The first number he called he was told there was no record of him in their system and gave us another number. So he called that one and explained to them that we wanted to cancel because the product was not working and caused my skin to break out into a rash and that it burned when it was applied. Their reply was, “Oh, that means it’s working!”. That’s when I knew that it was not going to be easy to get our money back. The guy said that it was our fault that we did not read the fine print (even though it says 14 days, not 12) and we are not eligible for a refund. My husband foolishly accepted that as an answer and hung up. I was not about to go down without a fight so I called back and demanded that my money be refunded otherwise I was going to report them to the BBB and have them investigated for fraud. I was put on a brief hold and was told that he talked to his manager and that I would be getting a full refund. Right after hanging up with them I called our bank and had our debit card canceled and requested a new one be sent. We also put a block on our account so that the company can not charge us again. Our bank said that if we don’t receive a refund that they will work with us to replace the funds. Not sure how these nasty people sleep at night!

    • Rachel Vrabel
      Rachel Vrabel

      Ashley, *HIGH FIVE*!!!! Good for you. You have to play hardball with these a-holes, for lack of a better term!! Keep an eye on them. ~Rachel

  • Across71

    I am going through the same free trial nightmare with Skin Refresh. (Skinrefresh.org) They offer the Eye Sensation as well. I called and canceled last month and received another charge today. I will not fall for this again!

  • Kathy

    I ordered the trial for Revita Youth Cream and Revita Youth Serum and was only supposed to pay the shipping and handling charges of $4.94 and $5.94. I printed out my Order Receipts which clearly state”14 Day Trial, No Commitments”. On checking my credit card statement today I was shocked to see additional charges posted 2 days ago for $89.97 and $85.94. Description on my bank statement shows charges as “JLL*Elitewrinklecream” with phone number 888-563-0084 CA and “SLL*Nureviveeyeserum” phone 888-341-2479 AZ. Initially I spoke with my bank who issued my credit card and filed a charge dispute claim; they closed my card and will issue a new one. I called the first number and spoke with an agent (Kathy?) and informed her that other that the shipping and handling charges for the trial size that I did not authorize any additional products or charged. She states that since I did not “Cancel” they are billing the full amount. I read to her the statement on my Order Receipt re: 14 Day Supply, No Commitments and she stated they had sent a 30 day supply. Told her that the package received contained no invoice or information. The printing on the bottles is extremely small and I was unable to read it. Told her I had already contacted my credit card company and filed a disputed claim. She said that she would decrease the amount charged on my credit card to 80% of the charges if I canceled my credit card dispute claim; I told her NO I don’t know her and I trust my credit card company. She made a sarcastic remark about my eyesight and inability to read – I hung up. After I calmed down I called the second number above and spoke with Germaine. He stated that my account shows I spoke with another agent and my account has been closed. I did receive emails this afternoon stating that both orders have been canceled and they have issued full refunds for both accounts to my credit card. I would suggest that everyone keep copies of receipts for anything that you order online; I believe that the wording on my order receipt would have been/be sufficient for the credit card company to deny their charges. I figured that when she offered to “only” charge me 80% if I canceled my credit card dispute claim that this definitely was a scam and they didn’t want to deal with the credit card company . Be aware and keep good records.