Beauty & Truth Anti-aging Cream Review, Truth or SCAM?
The Beauty & Truth skin care line caught my attention recently because I keep stumbling upon their ads for trial offers as I’m researching other creams.
Specifically the Beauty & Truth Erase/Repair HA Anti-Aging Cream, Beauty & Truth Renewing Serum CE, and the Beauty & Truth Wrinkle Rewind Anti-Aging Cream.
You think you’re ordering one cream (for example Nue Vitality), and the link takes you to a sales page for Beauty & Truth – the classic bait and switch.
Beauty & Truth Erase/Repair HA and other Beauty & Truth products are anti-aging treatments offered by way of a trial, where many unsuspecting customers sign up thinking it is free, when it’s only “free” for the trial period.
How does the Beauty & Truth Free Trial Work?
Beauty & Truth offers a 15 day trial. If you accept the trial offer (day 1 is the day you order it), on the 15th day you’ll be billed $88.49 for the Beauty & Truth Renewing Serum CE, or $98.71 for the Beauty & Truth Erase/Repair HA.
You’ll then be automatically enrolled in their auto-ship, auto-rebill arrangement and be sent new product every 30 days thereafter and billed accordingly.
This is the nature of most of the “free trials” you see for anti-aging products online today, and they’ve popped up in the hundreds over the past several years.
Many of these creams offer an extremely short term trial period – 12 or 14 days, in this case it’s 15 days. In my opinion not enough time to try it.
Personally I don’t recommend any trial products unless they are 30 day trials, and there’s only a couple that I like from legitimate manufacturers which I’ve been recommending long before the plethora of these scam-esque free trial products reared their ugly head.
Beauty & Truth Anti-aging Creams – Do they Even Work?
Do the Beauty & Truth Anti-aging products actually do what they claim? Are there clinical trials of the ingredients they use to back up their claims?
Do they even LIST their ingredients? Or are the Beauty & Truth products just trumped up, average moisturizers?
They love to post the stats that out of several hundred women, 84% had a decrease in wrinkles, 95% increase in collagen production, 73% decrease in appearance of dark circles, etc.
But these are just WORDS. Unless they are backed up by actual, clinical trials these stats mean absolutely nothing.
Beauty & Truth make large claims such as “better than botox” and “Amazing New Hollywood Secret.”
The truth is, every single one of these bogus free trial creams use the same, fabricated claims to sell their products, along with many of the same pictures of fake before and after results.
Beauty & Truth don’t list their ingredients, they only mention it being an “advanced skincare technology” using “patented ingredients.”
If those ingredients were patented – you can bet your a** they would be linking to their clinical trials of real, scientific results.
I haven’t found any evidence that Beauty & Truth contains any cutting edge anti-aging ingredients that would be worth the price they’re charging, therefore it’s my belief that products such as these are just average moisturizers.
Why do I Keep Stumbling Upon Trial Offers for Beauty & Truth?
Every day I receive emails from upset women asking if I can help them find a phone number for a wrinkle cream who has scammed them out of $100’s, and so I start my research to find the phone number (I actually have a spreadsheet with over 100 creams and phone numbers).
Today, a woman emailed me looking for a phone number for Nue Vitality Anti-aging cream so she could cancel the trial she thought was free, after having been billed. And what did I find?
None of the links work anymore for Nue Vitality and most of them flip (or bait and switch you) to a free trial offer for either Beauty & Truth Renewing Serum CE, or Beauty & Truth Erase/Repair Anti-Aging Cream.
This link flipping is just one tell tale sign of a company who is here today and will be gone tomorrow. Tru Belleza is another cream that’s now flipping to Beauty & Truth.
Companies like Beauty & Truth have no real interest in making a good anti-aging product. Their interest lies in collecting that full payment of $98 on the 14th day when the free part of the trial is up.
I answer emails every day from women who have been scammed and desperate to contact these companies which have just gone “poof” into thin air.
Even if you try to find their contact info on the BBB, they often use a different company name to bill you under making it difficult, and sometimes impossible to reach them.
How to Cancel a Trial of Beauty & Truth
If you find yourself in a position where you’ve accepted a trial offer of Beauty & Truth and wish to cancel, you need to call them, cancel your trial and ask them not to ship you any more product.
Maybe you thought it was free, and you completely missed their terms and conditions which spell it all out, which is usually the case.
Either way, the truth of the matter is, when you agreed to their shipping and handling costs and entered your credit card info, you were agreeing to their terms and conditions way down at the bottom of the page, virtually hidden.
You probably won’t be able to get any sort of refund if you’re past the 15 day mark (and remember day 1 is the day you order it). But you still need to call and cancel or they’ll keep sending and billing.
Please don’t email me to request to cancel your order – I’m not a cream company. I wish I could help you but I merely write reviews of beauty products. In the case of Beauty & Truth, it’s more of a warning or buyer beware.
Here is Beauty & Truth’s Contact Info:
Beauty & Truth Returns
415 Bussen Underground Road
St. Louis, MO 63129
Phone is (866) 710-5109
Email is: [email protected]
Conclusion & Recommendation
I’m going to go out on a limb and assume that it’s obvious that I do not recommend Beauty & Truth. I do not recommend agreeing to any trial that is 12, 14 or even 15 days.
This is not enough time to receive the product and determine whether you like it or not, and these creams are not worthy of their high price tag.
The sad fact is, all of these short-term trial “scammy” cream companies are the same.
They use the same ads, the same pictures, the same misleading quotes of it being a “miracle cream” or “better than botox” and swear that it’s Hollywood’s secret.
I can assure you that no one in Hollywood is using ANY of these creams, and it ain’t no secret.
Also beware of ANY and ALL creams that show pictures of celebrities such as Katie Courig, Ellen Degeneres, Christie Brinkley, and especially Dr. Oz.
Dr. Oz does not make an actual anti-aging product. Any quotes you see by Dr. Oz in a cream advertisement is fake. He is the MOST plagiarized person on the internet.
You can read more about avoiding scams in my full Investigative Report.
Have you used Beauty & Truth? Leave your review, question or comment below!
Click here to submit your review.
I was lucky to get refunded
Hi, I was the victim of this scam. I ordered a free trial after I filled the survey from sky. I paid £4.95 for the postage. As I didn't read the small print. On 18/04/17 I was billed £78.49, on the 21/04/17 I was billed £69.99 and the last one was on the 19/05/17 for £78.49. All the money they took out from my card. I didn't even receive the items. I went to the bank asking for some help. She said that she can't stop the company from taking the money from my card as it wasn't direct debit but I showed her all the transactions the company was doing. She quickly filed for a disputes for my card. I contacted the company explaining why they took 3 lots of money without me knowing it and without the goods. I was upset as the money that was in my bank was for my mum's dialysis money to the Philippines. So they sent me first thing 2 lots of refunds £ 35.00 and £39.00. I contact them again by email and explained about the money and the purposed for the money that they took out. Then, they sent another 2 lots of refund. The last thing, I phoned up today and it was a lady who answered the phoned. Same thing explained why they took some money out. I was upset talking to her as I told her that my mum in the Philippines had to borrow some money for her dialysis. She said that will give me the full £78.49 refund and sent a confirmation letter about the refund. Here is the no. if you want to contact them: 02036951173. I will never going to entertain these free samples from now on. If you file a dispute cards in your bank it will take 6-8 weeks as they will investigates and it is not guarantee if they will give you the money back. Hope this helps.
beauty and truth
I wish I had known about this site I would never have sent over £10 for free trial of beauty & truth. Its left me stressed and in tears ive been made redundant and all I'm left with is bill money of they take that from my bank i'll be left with no utilities. I'm absolutely terrified and don't know where to turn other than closing my bank account
poor, Stay away from this product,Total Scam
SCAM!!!
I ordered for 4.95 free trail for cream only. No where was said that the trail only 14 days. They sent me both cream and serum. I opened serum only to try. From the first used I had an allergy. I decided to call them and cancel. I cancelled on the 15th day of my trail and off course they charged my card for $98.71 and $ 88.49 total of &187.20. When I try to return both product they said they will not refund full amount even for the non-open product. They still from me $79.31.
Yahoo
Yahoo seem to be supporting this company and we support yahoo, total scam disgusting with yahoo will never use their site again.
Because of the short cancel time I was not able to evaluate the product. I needed to cancel before they sent more product and charged me full price. This product like all the wrinkle reducing products is a scam.
SCAM - Don't get the "FREE" Trial
Scam. You think you're getting a free sample for only the cost of shipping. They will bill your credit card for twice for $95 dollars. Then you have the headache of having to dispute the charge. Also, they refuse to tell you the name of the company too. Isn't that crazy? The credit card charge will not show a company name either. It will only show a phone number, no company name. They have numerous complaints with BBB - Better Business Bureau under Beauty and Truth (if that's even their legal company name). I would give this a negative star if possible.
HUGE SCAM
Run, run, run from ads by Beauty and Truth. It's all LIES, LIES, LIES.
Total Scam
Total Scam. You call to cancel and they ONLY cancel the Erase and Repair. You have to call another number to cancel the Beauty & Truth Renewing Serum CE but they tell you they have no knowledge of any other orders. When you google for Beauty & Truth Renewing Serum CE the number is for Beauty & Truth Erase/Repair HA Anti-Aging Cream and you continue to get the runaround. I was only able to contact them by calling the number from my bank statement. They are one of the worst scams I have seen lately costing people nearly $200 a month. Too bad I can't give a negative rating.
Do Not Enter Your Payment Info
I wanted the sample with $4.95 for shipping. The site took me to other pages, if you hit "Next" it enters charges on your credit card. I did not hit "Submit" or "Checkout", I could not cancel so I left the page. I received items in the mail and 3 charges to my card. I was able to call someone who said they will remove the charges when the items are returned. I did not open the box and am returning today. Hoping for the best. Do not play this game.
User Questions and Answers
User Questions and Answers
Q: I want to know about the trial offer for Finesse Face Serum and HR cream -Barbara
10 out of 10 people found this question helpful.
Q: I received free samples and am 87 and found no help with the product and also find I cannot afford the monthly charge. I have found no phone # and must cancel immediately. Please inform me how I cancel before and order is automatically a sent. If I am not give a way to cancel and receive product I will refuse. I will also ask bank to not accept any invoice. Thank you for immediate assistance. -Beverly
9 out of 9 people found this question helpful.
Q: I'm want all cancelled don't want no more product . -D yang
http://www.womensblogtalk.com/skin-care-free-trials-cancellation-phone-numbers
10 out of 11 people found this question helpful.
Q: Can l have a telephone number for Beauty and Truth in England - or an effect e-mail address -EDNA
7 out of 7 people found this question helpful.
Q: I need to return this product that I did not order. this is a SCAM, send me the RMA number -Mary Jo
7 out of 8 people found this question helpful.
Rachel Vrabel
Rachel is Chief Editor of Women’s Blog Talk and writes reviews across the spectrum of anti-aging, health and beauty. She has an English degree from USF and worked in finance for 15 years before establishing this website in 2011. She loves having a place she can share her inspiration for health and beauty and continue to help others! She lives in South Florida with her husband and her hobbies include beach volleyball, HIIT training and combing the beach for sea glass and shells.
31 Comments
Grace Cheung-Schulman
I have been using Truth & Beauty both serum and the Erase cream for over 2 years. I agree, the 15-day trial is not long enough at the beginning for you to see marked improvement in your skin. But after trying many skin products, I can tell you that the products REALLY WORK! Everybody I know remarked on my fine skin texture without any wrinkles, and that I look 20 years younger than I actually am. I have been having the products auto shipped to me every month. It takes 2 months for me to use up each order. So I stopped the auto ship because I have a backlog of products at home. However, when I tried to call them for more orders recently, I found out that the business has closed down or something.
I am really sad because this is really the best skin product for mature skin. Does anyone know how to contact them? I really don’t want to see these wonderful skincare cream go to waste.
Rachel Vrabel
Grace, unfortunately many of these companies don’t last long…since they get so many complaints of billing they sometimes shut down the current offers and will package their creams up by a different name and sell them that way. There’s no telling what the new cream would be called if they do that. Beauty and Truth has been around for about 2 years, longer than most of the free trial products that I’ve seen. However, I’m sure you can find an even better product from a more reputable company that you can enjoy doing business with. Good luck and thank you for your comment. Rachel
Pauline Belcher
How the he’ll do you return product you never ordered
Lyn Jupe
What a scam. Ordered what I thought was a free sample. As mentioned by previous customers all sorts of parcels later arrived. I rang them to query order. Costs me 10.50 to return items as post office had dealings with them before and claimed the didn’t receive packages and charged fill price so I had to do recorded delivery that’s without p+p handling charge insurance. All together cost me 30 quid and I’ve got nothing as i returned
It all. Right shower. I’ll stick with my wrinkles I think.
Lisa
Hi Rachel, Thank you for your article on Beauty & Truth Dermagen IQ.
I discovered today I was scammed a total of £203. Without my consent for any of the 3 payments they took. I was lead there after naively filling out an online survey.
What is the best way to expose an organised scam this devious.?
Caddi
They should be called Beauty and Scams, there is no truth in what they do. I have had my bank cancel their direct debits twice, but they still seem to get round it.
maureen feeley
I WISH I HAD READ THIS BLOG BEFORE IN GOT INVOLVED WITH THIS COMPANY I ORDERED A TRAIL OFFER AND GOT A LOAD MORE PRODUCTS SENT TO I SENT THEM BACK TO LIMASSOL, CYPRUS MY EXPENSE AND DID NOT GET A REFUND.
SO I AM 53.70 OUT OF POCKET AND NO PRODUCTS
Rachel Vrabel
Sorry Maureen, I wish you’d found me sooner as well! Thank you, Rachel
MAUREEN
DON’T ORDER FROM BEAUTY & TRUTH ITS A SCAM I ORDERED TRAIL AND THEY SENT A NUMBER OF ITEMS AND CHARGE ME 50.00 ISENT THEY BVACK AND DID NOT GET A REFUND DON’T TOUCH THEM WITH A BARGED POOL
Zaida
This is not a questions just to thank you for this blog. I just ordered this product of course me thinking I was just going to get a small 1 or 2 oz packet and they sent me a a complete kit. I have not even tried it yet and I won’t I can’t stand the fact that people like this take advantage of others. and I thank God for people like you are there to share your information and help. again thank you so much I would have been in a lot of trouble for I am on a fix income. Bless you
Rachel Vrabel
Zaida, thank you so much for taking the time to leave a comment, I’m so sorry this happened to you! It’s best to call your bank and try filing a fraud dispute if you can’t reach the company to cancel or they refuse to give you a refund. Good luck! Rachel
Jill
I got an advert from Debenhams saying they were closing some stores and were offering a free trial and if people liked it they would be able to order on line. It turned out to be Beauty and Truth who have chargex me £11.85 when it should have just been standard p & p. I sent an email and they said I could buy it if I did not want to send it back. IS THIS A FREE TRIAL………NO………ITS A SCAM. I will be contacting Debenhams as they are using their name to con people.
jacqueline east
I agree when my cream arrived i got to little boxes of cream and I thought they was my free sampleshipping but they was not,I have two bills of £28-78p then I had noticed there was something else in the bag and it was my free sample and it was so small it would not even do all of any ones face I think they are crooks and yes they really no how to get money out of people it’s taken me a long time to try and send them back
Rachel Vrabel
Jacqueline, I’m sorry you got scammed, call your bank and try disputing the charges altogether. Rachel
Glynis
Anyone being scammed by these make sure you stop the credit card you gave them.
Glynis
Three no such thing as “FREE” especially when it comes to Beauty & Truth. I fell for the free trial last December. i received the trials at a cost of £4.95 for postage which I thought was a bit steep. When it arrived there was a jar of cream as well as the 2 sachets. I closed the account immediately knowing I wasn’t going to buy anymore. A few days later I received a phone call asking me if I to keep the cream for a cost of £28.71 thinking this was quite a good offer I agreed.I then went on holiday for 4 weeks and on my return to my horror I had 2 new credit card statements charging me £69.87 for 2 pots of cream for January and February. The crunch came as I hadn’t got the cream. After several phone calls and getting rather irate I said I was sending back everything they had sent me and I wanted a full refund. They told me that because it was over 30 days I couldn’t have a refund for the January cream I hadn’t received! I have contacted them today and demanded they return the cream I’d paid for sent back to me but they now say that the £28.71 was a cancellation fee for closing the account. WHAT A CON DO NOT BUY FROM BEAUTY & TRUTH!! Go to a reputable shop instead.
Ita
We have to report this scam company. It’s all lies & they havent refund my money!!!
Rachel Vrabel
Report them to the BBB and your state’s attorney generals office. Usually if it’s past the 14 day “free trial” period, you won’t get a refund. Sometimes they’ll offer you like a 30% refund if you ship it back, not worth it in my opinion. Good luck! Rachel
Katherine Evans
Message for Rachel Vrabel… Hi Rachel l am going through the Beauty and Truth SCAM right now. HOWEVER… apart from a catalog of e mails between myself and them l alsotecordi digital telephone recording of my experience when l called their… so called…customer help line. It all amounts to a pretty clear picture of how shady their operation is. I think they should be exposed for what they are so if you can e mail me directly l could pass my info on to you and hopefully you can make good use of it. I really think as many people as possible should be forewarned about this company. It shouldnt be allowed. Hope you contact me. K in thr UK
Rachel Vrabel
Hi Katherine, thanks for your comment. I’m aware of what they’re doing, they run like all the other free trial scams…I’m surprised they are still in business…sorry you got caught up with them. I try to write about these scams as much as possible. Have you seen my CBS Interview? I also have a phone number list of hundreds of these scams. Rachel
Becky
I wish I would have checked your blog before ordering from this company! I returned the “free” trial within 2 days of receiving it. Thought I was good, no was automatically charge for the next month. Started calling them and never talked to a real person before the phone hung up. Glad my credit card is being reissued. This is a joke. Don’t get hooked into it bc it’s hard to get out of it. Banks will do fraud dispute for you. Hope it works!
JArlyn
I sent an email to cancel I now have 5 different return codes. I canceled my CC. The address they gave if you google it shows up as a vacant field. The address in Las Vegas shows up as another company! If I get anything else will just return to sender or keep and throw it away!
Carol Ballard
This company are scam artists. I thought I was getting free products to try. I had to pay two lots of postage even though items came in same package. When I cancelled future orders they took money from my account straight away. Then I returned items so had to pay postage again. Now they say they haven’t received items so will not refund. Avoid this company they are cheats.
JULIE BRRIDGMON
THIS NUMBER DOESNT LET YOU CANCEL ONLY ORDER…THIS IS A SCAM
Glenda Forrester
I ordered this with paying shipping. I need a RMA # to return. This is nothing but a BIG SCAM. This will be reported to the BBB ASAP
Rachel Vrabel
Glenda, I just emailed you. The number for Beauty & Truth is (866)710-5109. Good luck! ~Rachel
Pat Cornett
Thanks Rachel for reading my complaint. I’m sure a lot of busy career women are falling for this scam and don’t have the time to call and complain. But I hope they might see all the complaints & BEWARE!
Pat Cornett
The Beauty and Truth Company is a total scam. I had no idea about the NOT FREE trial period until I started research on the internet. I ordered one bottle of Dermagen & Eye Serum and they billed me every two weeks for the same amount. When I came home from a long vacation, I saw my Visa Bill and started calling the Company. Of the four orders I received, only one had a packing slip & order #. I called to inquire what was charged for each item, when it was billed, & the total amount. He told me to look at my credit card statement. I had several charges from them so? He would not give me one piece of info. I asked for. What I want to know is HOW CAN THEY SHIP YOU ITEMS YOU DON’T ORDER AND CHARGE YOU FOR THEM?? To return them you have to get an RMA # if you can get anyone to answer the phone and PAY FOR THE RETURN SHIPPING!! I called them so many times, they started hanging up on me, I cancelled the memberhip I didn’t know I had, got a new credit card and checked on unbilled charges, My credit card Co. worked with me to get a lot of the charges cancelled, but I will have to eat about $500 for 1 little 1 oz. (FREE) bottle of face cream.
Cindy
I fell for the Beauty and Truth trial offer. When I canceled I was able to get them to reduce the $84 cost down to $19, but the serum was not worth the $26 that I ended up spending with shipping. I have tried several times to post a review on their page, but for some reason it never appears, I wonder why. 🙂
Rachel Vrabel
Cindy, thanks for your comment. I am seeing this trial everywhere….and all the older creams are now flipping to Beauty & Truth offers. All of the reviews on their pages are fake, so that’s why yours is not being posted. Rachel~WomensBlogTalk.com
Rachel Vrabel
There are so many free trial wrinkle creams flipping to the Beauty & Truth products. Tru Belleza is one of them. This means people caught onto the scam of Tru Belleza and they’ve changed over all the links to a new, fresh scam. Beware!