I decided to write a review about Regenere after an upset customer emailed me, and the story is all too familiar.
She was charged $84.95 after 12 days (what I consider a “short-term free trial”) for what she thought was a free trial of Regenere and could not find a phone number to call them to dispute the charges. Unfortunately I get emails every day just like this from people looking for help.
So let’s take a closer look at Regenere Facelift Complex to see what their product promises, and if they have the clinical trials to back up the ingredients, something that’s very important when shopping for a wrinkle cream or other anti-aging product.
We will also talk about Regenere’s billing arrangement to determine whether this is yet another free trial wrinkle cream scam or a legit wrinkle cream that will actually make a difference in your skin.
Regenere promises “advanced wrinkle reduction for dramatic clinically proven results.” It also promises the following benefits without expensive surgery:
- “Deminishes wrinkles” (yes that’s a typo, more on that later)
- Dramatic skin repair
- Smoothens skin
- Counters the aging effect of stress
- Look up to 10 years younger
- Make wrinkles disappear
- Amazing new Hollywood secret
- Better than botox
- In a recent study of their skin care “incregients” (another of many typos) found in their advanced formula, after 8 weeks there was an 84% decrease of fine lines, 95% increase of collagen production, and 73% decrease of dark circles.
At this point in my research of Regenere, there are already a few glaring red flags that there’s something fishy about their website and their claims. For me they are easy to spot, but for the average consumer, they are often overlooked.
Red Flag #1: Are there really clinical trials?
Usually a reputable anti-aging treatment or cream sales page will talk about their clinical trials when it comes to their ingredients. They are proud of the fact that they use quality ingredients that have been clinically proven to bring results, and they back up those claims with links to the actual clinical trials.
For Example, take a look at Kollagen Intensiv’s sales page. This is one of my top recommended creams, so it’s a good example.
You’ll need to scroll about 2/3 down the page to the part where it says “Clinically Proven” and scroll down a little further to where it says:
“In a clinical study, volunteers who applied SYN®-COLL twice daily for 84 days reported a 354% improvement* in the overall appearance of their wrinkles (when compared to the placebo)…”
Now, if you click on the link that’s highlighted, it takes you to a pdf document of the ACTUAL clinical trial’s research on that specific ingredient. These are the types of facts you need to look for when shopping.
Throughout Regenere’s page, it references their “clinically proven results” but there is absolutely nothing to back it up, no links, and no ingredients listed.
They also state their ingredients are not revealed so as to “thwart” a replication. Really? I don’t know about you, but I won’t buy a cream that doesn’t list its ingredients.
There are countless grammatical errors on the sales page, and this is usually a sign that the cream does not originate from the U.S. If you’ve read my Investigative Report on wrinkle cream scams, this can be a problem.
Now I’m not just being persnickety about an honest grammar mistake. I investigate these wrinkle cream scams daily, and it’s a theme that’s common with many of them. Why should you be concerned?
Many of these creams originate from South American countries so there is no recourse (no extradition policy) for an American consumer to get their money back if they’re not happy, and a lot of times they will list bad or non existent phone numbers.
And guess what? Once the public catches on that this is a short-term wrinkle cream scam, they usually change the product’s name, the packaging, and start a whole new campaign.
Red Flag #3: What are the hidden terms & conditions?
There is not a free trial on the planet that does not charge you the full price of the product once the trial period is up, and Regenere is one of them. This is why I don’t like short-term free trial products. There’s not enough time to receive the product and try it long enough to decide if you like it.
You need to look at the terms and conditions to see what’s really up with the free trial, and here’s how I do it. I put a fake name, address, phone number and email address on the first sales page, so that it takes me to the billing page, and here is where you will find the terms and conditions. At this point you’re not required to enter your credit card number.
Most of the time it’s really hard to find the terms and conditions and you have to scroll down the page to look for the tiny, microscopic link. When I did this on the Regenere page, it did the old “bait and switch” and took me to a completely different cream’s purchasing page, which is another red flag.
I thought I was signing up for Regenere, but when I looked closely it changed to “Dermajuve” in the fine print. What a tangled web of deceit! All these scams work the same though.
On the 14th day, you will be billed the full purchase price of $84.95 and they will automatically send you new product every 30 days and charge you that same amount.
The problem is, most people have NO IDEA they are actually signing up for an auto-ship, auto-billing arrangement, and they find themselves stuck in a position where it’s hard to cancel, and impossible to get their money back.
Red Flag #4: What else did I find worrisome?
A couple of things jumped out at me as I was reading their terms and conditions that I felt were noteworthy, and a bit strange and unsettling:
- Avoid if you have allergies
- Use as recommended by your Doctor to avoid mishappenings
- Not recommended for women under 30
- Must be 18 to use Regenere
What sort of “mishappenings” are they worried may occur? And why wouldn’t women in their 20’s be able to use this cream? These make no sense, but they are certainly trying to cover their butts in case you break out in a rash or worse.
Conclusion and Recommendation
If it’s not obvious by now, I would strongly recommend against agreeing to Regenere Facelift Complex’s free trial. It has all the signs of a wrinkle cream scam with multiple red flags to prove it.
Regenere claims their product is clinically proven but they do not provide any links to the clinical trials, nor do they post the ingredients. They simply state it’s their “advanced formula.” I said this before and I’ll say it again – I would never purchase a cream that did not list its ingredients.
There are multiple grammatical errors on the Regenere sales page which usually indicates it originates from a foreign country, which equates to a huge headache later if you want to return the product.
Regenere only allows you 14 days to decide whether or not you like the cream which is not enough time to receive it, much less try it for any length of time.
We believe that the same company that offers Regenere Facelift Complex may also sell “Regenes Lift Cream” as it’s a similar name and its sales pages and offers are identical. Be careful of Regenes Lift Cream as well, and always read the terms and conditions!
How to Cancel Regenere’s Trial
If you have agreed to Regenere’s free trial and wish to cancel your auto-ship, auto-bill arrangement, you need to call the company and request to cancel your free trial right away.
I did some sleuthing (again in the terms and conditions) and I found a couple of phone numbers for Regenere. You can also ask them if they will issue a refund if you send the unused portion back.
If they allow this, they will normally charge you a “restocking fee” of about $35, but at least you’ll get some of your money back.
If they refuse to cancel, or if you cannot reach them, then I would recommend disputing the charges with your bank. You may even need to cancel the credit card altogether in a worst case scenario.
The phone number I found for Regenere are as follows:
Don’t accept free trials of this nature, it’s always better to buy a cream outright that has a money back guarantee.
My top cream Kollagen Intensiv is very effective, I’ve used it for over 4 years with great results! It’s worth a look.
Have you used Regenere? Leave your questions or comments below!
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Thank you so much for supplying the phone number for cancelling Regenere face cream. They made it so difficult to do this that I was truly alarmed. I knew the cream was awfully expensive and did not live up to the promises, but when you can't cancel comfortably, you know it is a scam. They actually offered to continue my orders at a 50% discount. That is really alarming. This outfit should probably be reported.
Totally agree with Gina
You have to work hard to get refund. They credit you half and require you to send back rest for remainder and then call to confirm. Not worth it!!!!
I received my free trial. They say try the product free for ten days. So I received the product and
Before the ten days was up I called to cancel. Not only did they charge my card the day I called for $89 they told me I would be receiving a refund back of the money's I was out. So, the next day I'm doing banking and realize there is another charge of $84 on my bank statement. I called them back to spend another 45 min arguin. With the customer service rep. I had asked over and over to speak with a supervisor who is not available nor do they have a extension I can call. Needless to say I finally was able to get a 50% refund and I have to send the product back to receive the rest. $173 dollars later and almost two hours on the phone with these people I am frustrated and upset. I have never dealt with a worse business. It's a scam and they bully you into giving up on the refund. Don't order this product ever! It doesn't do anything and you just get stolen from by the company.
I received my free sample only to find a few days later a charge to my account for almost 90 dollars. I called my bank and they gave me a phone number for the withdrawal. I called it several times but no representative ever came on the line. I stopped payment which cost me 35 dollars. If I don't speak to someone by Monday I am calling the attorney general.
User Questions and Answers
User Questions and Answers
Q: Couls u please supply me with Regenere's phone # if possible. I am having a museable side effect! Thank you -Barbara
15 out of 15 people found this question helpful.
Q: Y can I not get u on the number u provide some ose is interested in your product but want to talk to you over the phone -DIANE
The phone numbers I found for Regenere are as follows, if these are no longer working numbers, you should contact your bank to block future charges from this awful company.
10 out of 11 people found this question helpful.
Q: What phone number are you getting thru too? All the phone numbers are busy no matter what time you call. I have been calling for four days straight!! -Barbara
6 out of 6 people found this question helpful.
Q: Where can you purchase this product? Price? do not want to lock into an amount that they take out of my credit card acct. Just want to pay as I go. -Julie
2 out of 2 people found this question helpful.
Q: Please do not charge my account another penny & also return the amount you charged me -Judy
1 out of 1 people found this question helpful.