Get the Facts on Free Trials for Beauty Creams
Before I go any further – if you’re looking for a phone number to cancel a free trial, please check for the number on my latest blog post:
Free Trials – How the Ads Lure you In
You’ve probably seen the alluring ads with captivating headlines such as “Dr. Oz Calls this a Miracle Cream,” or “Katie Couric’s Backstage Secret,” or “Shhhh Don’t Tell Covergirl.” The latest scam is the “as seen on Shark Tank” creams.
Stories of women who “accidentally” discovered a miracle breakthrough in anti-aging by using one cream at night, and another cream in the morning.
Honestly though, who doesn’t want to find a miracle cream to reverse the hands of time overnight?
Unfortunately, there is a very deceptive, dark side to these offers, one that most people miss and don’t discover until they notice the exorbitant and monthly recurring charges appear on their credit card statements, leaving them feeling scammed and frustrated.
In this article I will articulate how this new wave of “short-term” (12-14 day) free trials suck you in, how they function, and why I don’t like 99% of them.
My Interviews with CBS
I was interviewed by Cristin Severance with CBS 11 in Dallas, Texas about Beauty Cream Free Trials (watch it here). Cristin is a Consumer Justice Investigator and has won 7 Emmy Awards!
The Combo Free Trial Offer
Back to the combination offer.
In the example I used above, the combination free trial offer was BioGeniste Wrinkle Reducer and Dermal Meds.
But I could literally cut and paste about 100 different wrinkle creams in their place because the ads are IDENTICAL, and they often rotate.
“Avonlea and Pristine,” “Nuvalift and Puravol,” Bellalabs and Dermaperfect,” “Absolute Rejuven and Absolute Derma,” “Splendyr Instant Wrinkle Reducer and Levela Anti-Aging Cream,” “Luminelle and Alleure.”
There are so many that I can’t possibly list them all but some of these may ring a bell.
They all follow the same story line, usually referencing a celebrity and also a normal lady with the likeness of “Brenda” who by accident, discovered that by using one cream in the morning and one cream at night, she obtained miraculous results. And before you know it, you’re ordering your free trials of both creams. Sound familiar?
Be weary of any offer that won’t let you proceed to checkout without agreeing to order a second or third eye cream or serum in order to get the cream you’re trying to order – huge red flag!
As women, we want to find a cure for our wrinkles to look young and vibrant again, and wouldn’t it be nice to find something that works overnight? Or in two weeks?
Take for example, the picture of this woman on the right “Brenda,” who I’ve seen in numerous ads for various wrinkle creams lately, she’s a poster girl for these scams.
This particular ad is promoting a combination free trial of BioGeniste Wrinkle Reducer and Dermal Meds, and Brenda claims that she obtained these results by using these two products in combination.
I’m sorry to say, but there is no wrinkle cream, or combination of, that will give you this type of result, and this happens to be a photo-shopped image purchased on a popular website called “shutterstock.”
Do Celebrities Really Endorse Wrinkle Creams?
No, they don’t! These scam companies claim celebrities such as Sandra Bullock, Ellen Degeneres, Katie Couric, Christie Brinkley – even Queen Kate – use these creams to obtain their ageless skin – and the “proof” seems nothing short of amazing in the before and after pics.
But I can assure you, none of these Hollywood stars promote any of these fly-by-night wrinkle creams scams, much less use these garbage creams.
There are also Youtube clips placed conveniently for credibility, but irrelevantly. For example, there is one video of Ellen Degeneres floating around to boost the claim that she’s promoting a specific eye cream, but if you watch the video you will realize that she’s merely doing a comedy stand up act where she jokes about what a klutz she is when she uses an eye cream (in a general sense).
What about Dr. Oz Wrinkle Creams?
If a picture of Dr. Oz (or any other celebrity) is in a wrinkle cream ad, it must be true right? WRONG, think again!
Dr. Oz is plagiarized more than anyone on the web!
These scam artists use his pictures, video clips, fake quotes, anything to make you believe that Dr. Oz is recommending them.
In this picture of Dr. Oz and Oprah, they state that Oprah is retiring to pursue her new skin care line with Dr. Oz. This is a flat out lie, please don’t believe them.
Dr. Oz does not, I repeat DOES NOT have his own skin care line, cream or serum. These crooks can say anything they want, don’t believe their false advertisements!
I’m not trying to be mean about this, it’s not your fault that there are liars and crooks out there, I’m just trying to help open your eyes so you won’t fall for it.
I get countless emails every day from women saying “I ordered Dr. Oz’s serum and now he billed me $90, what a jerk for being involved in these scams.” Truth is he’s NOT responsible, because these are not his creams. These are crooks and liars using his name to sell their products!
Shark Tank Ads, Angelina Jolie, Kelly Rippa – The List Goes On
Don’t fall for the latest “as seen on Shark Tank” creams. These ads are all over Facebook and they are bogus. Beware of ANY ADS for creams on Facebook and always scroll to the bottom to read the terms and conditions.
And Kelly Rippa is NOT quitting her show to “focus on her skin care line full time.” Nor is Angelina Jolie launching a new skin care line to help her recover from her divorce.
This is nothing short of deceptive and misleading advertising. Flat out lies.
How Does a Free Trial Actually Work?
“Free trials” are NOT free. When you sign up for a free trial, you’re not only giving them all of your personal information, i.e. name, address, phone, email, but you are REQUIRED to enter your credit card information to accept the free trial (to pay for the shipping).
Oftentimes, the fine print is so far down the page that you won’t see it unless you scroll down, and most people don’t even notice it, and therein lies the problem – most don’t know what they’re signing up for!
These scams I’m warning you about are garbage and their phones don’t even work half the time, and there is a HUGE difference in quality.
By accepting the free trial, you are agreeing to try the product for 12-14 days (this is what I refer to as a short-term free trial, which 99% of them are).
On the 14th day, you will be billed for the full price of the wrinkle cream that you received (usually about $90, and you can double that if it’s a combo offer), and subsequently billed 30 days later for another month’s supply.
In the example below for Puravol (copied and pasted from their website, had to scroll down to find it), the trial period is only 12 days, and on the 12th day you’ll be billed $99.15, and billed $99.15 every 30 days thereafter.
The problems with most free trials are as follows, some are shocking!
- 12-14 days is hardly enough time to receive the product, much less try it for a long enough time period to decide whether you like it or not. In my experience, companies who offer a 30 day trial usually have good products, and there are very few of them.
- Most people don’t realize that they will be billed on the 12th day for the full product amount (normally around $90), and each month thereafter (double for a combo offer)
- most of these companies are IMPOSSIBLE to reach by phone to cancel, and sometimes publish non-existent phone numbers
- many of these companies are fly-by-night, and you won’t be able to “return the unused product for a refund,” because……
- many of these companies are based in countries without an extradition policy (i.e. Venezuela, Panama, Pakistan), meaning they run their scams and sucker people out of their money, and we, as consumers, have no recourse other than cancelling our credit cards with our banks altogether to get out of the recurring arrangement
- many of these companies, once the negative publicity starts to surface, package up their products in new boxes and slap a new name on it, and run the scams all over again
- most of these companies don’t fully disclose their ingredients list which is not a good sign, this usually means it’s nothing special or else they’d want to brag about it
- beware of filling out surveys with “free gifts” involved, as these often lead to wrinkle cream scams (even on well known websites)
- the billing company company name will NOT match the scam cream you buy online…another method to thwart you from contacting them or not noticing the charge.
- First of all, would you do me the favor of “liking” me on Facebook? If I’ve helped you in some way, you can leave me a review on Facebook and I would be grateful.
- More importantly, share this article on Facebook with your friends and family! Alert them to these scams!
- You can share it by clicking the Facebook share icon on the left hand side of your screen or at the bottom of this article, or copy and paste the URL link and post to your Facebook page.
Tips for cancelling trials:
- First and Foremost, you need to call the Cream Manufacturer and request they cancel your ongoing subscription and demand a refund.
- Check for the number on my most recent blog post Skin Care Free Trials – Cancellation Phone Numbers. I’ve compiled this list over the last few years and have over 350 companies!
- If you don’t find the phone number on my list, call your bank to ask if they have a number (look for the s&h charge since it will be billed under a different company name than the actual cream you ordered).
- BE FIRM WHEN YOU CALL TO CANCEL – If they are not cooperative, threaten to report them to the Better Business Bureau (BBB), your states Attorney General’s office and the FTC (Federal Trade Commission).
- Don’t agree to their 30% or even 50% refund or a $35 restocking fee. BE FIRM.
- Ask to speak to a supervisor – don’t take NO for an answer. To put it simply – put on your boxing gloves if you don’t usually wear them.
- Continue to hold. Sometimes getting through takes half an hour or more! They put you in an endless loop of being on hold so that you’ll get frustrated and hang up.
- Ask for a cancellation confirmation by email. This way you’ll have something to show your bank if they continue to bill you.
- If none of this works, contact your bank to dispute the charges by filing a fraud dispute. Sometimes they will reverse all the charges and put a block on them.
- You’re better off using a credit card vs. a debit card for online purchases. Debit cards are basically “same as cash” whereas a credit card company will normally work with you to file a dispute. However, you can still dispute charges made on a debit card since they go through Visa and Mastercard!
- Be advised! Simply cancelling your credit card is not enough, you must cancel with the cream company OR file a dispute. If you simply cancel your card without either cancelling with the company or filing a fraud dispute – you may get a surprise collections letter in the mail months down the road.
Conclusion & Recommendation
These 14 day short-term free trials won’t be going anywhere anytime soon, so the best advice I can give you is to is to be very careful and just be smart, READ the terms and conditions.
Have you been scammed? Leave a product review below to help others!
It’s super helpful if you do leave a review, please list the name of the cream or product, and a phone number to cancel if you have it. Help me to help others just like yourself. And don’t forget to share this article. Thanks!
How Women Found This Review:and dr oz wrinkle cream, and dr oz face cream, and dr oz skin care, and Dr Oz Free Trial Wrinkle Cream, and jivam skin care, and dr oz wrinkle cream free trial
A very good article giving us advice. One of the best ways to show an advert is part of a scam is to click on one of the other links on the page. They try and make it seem these adverts are in a type of lifestyle magazine. There are often header links at the top of the page such as love, fitness etc at the top of the page. If you click on them they either don't do anything or send you to the sales page. Also Google the product if it seems to good to be true.
Douderma and Alvena
I can't believe I got suckered in to this offer. I was charged 2 lots of delivery per product, in same box. I have had to pay to send both products back.As I don't trust them to acknowledge they have received products, I have closed my credit card to make sure. DO NOT order these products.
I opted for a free trial.HUGE MISTAKE!! I Wanted to give a minus 5 star review. Never subscribed. Billed for a subscription. After first billing contacted BioMed Systems 3 times to cancel unauthorized subscription. No response just an additional $98. Bill to my credit card. After 45 minutes on customer service line I was disconnected. THIS COMPANY IS NOT LEGIT...BIOMED IS A HUGE SCAM..STAY AWAY FROM THEIR FREE SAMPLES. TO BOOT THE ONLY PRODUCT I RECEIVED WAS SAMPLE YET BILLED TWICE IN 14 DAYS FOR $98. EACH TIME. SCAM SCAM SCAM STAY AWAY!!!!
I am usually skeptical and sensible about things like this and did not think twice, this offer came up when I was reading my e-mail from Yay Savings and I had been filling out surveys when this offer popped up. It was an age renew serum offered as a "free gift" for completing an online survey, when reading the terms and conditions, all it stated was to agree in complete a survey. No harm in that, in fact, now that I am thinking about it – it also stated they could not reveal the name of the product, nowhere did it state it was just a trial and to call before 14 days, the boxes the product came in did not have any information included at that nor instructions. I called the numbers on my statement I had been on hold a total of 2 hrs or more and that was calling 3 phone numbers I came across. Finally someone answered, when trying to explaining my situation, she kept interrupting and would not listen, she finally said I have cancelled your order and hung up on me. I just thought to google the names on my bank statement, because I still did not know the name of the product, the names used on my statement were Kiagingcream and Tryskinluxury I figured the reveal would be on the survey I had been waiting on. After reading your article, I tried calling again, and of course have not been able to get through, and follow your advice. I guess I will try again later. Unfortunately, this information is a little late; but do thank you for trying to stop us gullible people. I am out $195.82, my husband is rather upset at me :(, I have cancelled my card. I just cannot believe this has been going on for as long as it has and it continues.
I thought i was getting a free trial of firmacare and ended up being billed hundreds of dollars. I will call the better business bureau and the attorney general. I ordered on my phone and didn't see the 14 day or pay the full amount, plus more for added product and the next order that was sent unaware to me. All i wantis to return the product. I don't think these companies should be able to say free trial.
A Real 'Take On' by ALVENA and DUADERMA
I saw the ad. on the computer offering a free sample of ALVENA cream and DUA DERMA cream. Like a fool I ordered them and on December 4th I was charged the cost of the sample prices. So far, so good. Then I noticed that on my MasterCard statement for 18th December I was charged $179.29 by DUADERMA and $207.75 for the ALVENA. Two phone calls later to the firm I was told that I could not return the products nor would my money be refunded as I had agreed to purchase the products after a sample period. This must have been in minute writing as I did not see it and feel such a fool to be taken in by such a dishonest way of selling products. I am nearly $400 poorer, a lot wiser and I'm sure that I will still have my present wrinkles plus a few more when I have finished using the creams.
boy was i a sucker
yup I fell for an anti aging scam product. Free trial my ass. They just charged my credit card IMEDIATELY as I clicked cancel on the dial pad. of course its in lousy american funds so exchange rate to canadian is a further RIP OFF!! ALVENA is the company or the shitty cream i got ..... thanks to the lying bitches on the ads that said they got this product for free! I have been in clinical trials before for products which is what I thought I was getting when I clicked to find out more. My past experience was honourable! This was bullshit. Stay away from this company!!!
All of these creams are from the same scammers. They always have pictures of Dr Oz and a celeb revealing their secret. They use the same pictures of the elderly woman being transformed and the reviews of the creams frequest lyrics done by the exact same women without even changing their names or their pictures get the a ripbeing promoted names change almost every week. Compare the ads and you'll see. Its a rip off. The creams and selves very drying and irritating to the skin. There's no telling what exactly is in them. Someone should close this company down.
I was sucked into the endorsed by Dr. Oz ad for a trial of Luxantiag 1-888-806-8098($4.95 shipping only)and Dermserum 1-866-921-7542($3.95 shipping only). When I got my credit card statement this month I had 2 charges for $98.41 and 2 charges for $97.41! After arguing with them for a while, I was told by their customer service that they would only refund one and if I protested the charges with my credit card company they wouldn't refund me at all, even if they received the return. I am so disgusted with Dr. Oz endorsing such a scam. Little print they said stated it was a 6 day trial!!!! I hope someone stops this type of scam but I have learned a valuable lesson! Wish I had found this blog earlier!!
I saw an ad on my Facebook page saying free samples of Vitalita and Pristine Derma Care, all I have to do is pay shipping on both items separately. It was on a page of Dr. Oz, to I felt save buying it. I was billed for the shipment Dec 14th the day I ordered. I didn't get a chance to use them; then saw a item on my Visa for $138.00. I knew as fast as I saw the billing address (company) that I was in big trouble. I saw this address on my Visa; one said total billing $23.00. On the second sample I got charged 114.00. This charge said total price for this was $600+ and I guess they think that they should charge me in monthly billings. I called Visa and had my card cancelled before I got hit again. Is Dr. Oz aware that this is happening with the use of his name? Only put a star rating at 1 because the program won't let me out without it.
User Questions and Answers
User Questions and Answers
Q: I was scammed with a cream how do you stop them from taking money out of you account? -Helen
373 out of 382 people found this question helpful.
Q: got nailed on the scam...tried calling the numbers listed on the bank charges and neither number worked...I found a number on a piece of paper that came with the face and eye cream...I called and cancelled. This was Jan..Just looked at my checking account and see I was charged 93.00 again. My question is..When I made the cancellation would it have been for both...or do I need to locate a number for the second add on product? Here is the information on this new charge:Aim*beautyeye -Teri
177 out of 180 people found this question helpful.
Q: I ordered the Christie Brinkley eye serum sample this morning for $4.95 but need to cancel. I am getting surgery on where I was putting it. Can you please give me a phone number to contact to make sure this is done? Thanks -Joyce Richards
Rachel - WomensBlogTalk.com
170 out of 180 people found this question helpful.
Q: Hi Rachel, I recently sent for the 30 day trial by Hydroxatone and the other product that comes with it is Bellaplex. When ordering the first product the credit card was accepted but when ordering the second product it would not accept the same credit card and had to use a different card. Do you have any feedback on these company's as I did order them as Dr Oz was I believed promoting them but now I'm not sure. -Del
113 out of 120 people found this question helpful.
Q: Is Pure Eternal anti-aging cream also a scam? -Dana Chang
99 out of 106 people found this question helpful.